topic Re: How can I download EOS software online? in EOS DSLR & Mirrorless Cameras

How can I download EOS software online?

ladybrayton — Fri, 26 Aug 2016 04:27:38 GMT

I have a Rebel T1i with the 18-55 IS lens and have lost the software disc that came with the camera. My old pc died so my husband built me a new computer. I tried to download the software online, but it just keeps sending me in a neverending loop of picking my camera model. I don't see any software options or zip folders. Can somebody please help me?

I tried to load my pics to directly to Adobe, but that isn't working for some reason. I'm in the middle of a project and really need the pics from my camera so any help would be greatly appreciated.

Re: How can I download EOS software online?

Waddizzle — Fri, 26 Aug 2016 14:24:30 GMT

Are you starting on this page?

https://www.usa.canon.com/internet/portal/us/home/support/

You will need to type in your model number, followed by a space, and then select your model number from a list that appears after a second, or so. This should navigate you to the product support page for your camera.

When product support page opens, you should see a number of boxes. The red boxes are the active ones. Selecting a box in the top section will cause the choices to change in the lower section

Select the Software box on the lower row. You may have to reselect the operating system, due to the age of the T1i.

Re: How can I download EOS software online?

jrhoffman75 — Fri, 26 Aug 2016 15:38:47 GMT

Since you don't have the original CD you will have to download the EOS Solution disk image first. Install that and then you can install the updates. The updates won't work if they can't find an original installation.

Re: How can I download EOS software online?

ladybrayton — Fri, 26 Aug 2016 20:37:22 GMT

OK...stupid newb question. Where do I find the EOS solution disk image? Thanks for the help!

Re: How can I download EOS software online?

ladybrayton — Fri, 26 Aug 2016 21:02:08 GMT

OK...I made it to the screen you have pictured and tried to change my listed OS, but it isn't working. I'll try again. Thanks for the direct link which got me out of the never ending loop! I didn't see that screen last night. Bizarre.

Re: How can I download EOS software online?

jrhoffman75 — Fri, 26 Aug 2016 20:40:16 GMT

I had same problem. It seems to be working again.

Re: How can I download EOS software online?

jrhoffman75 — Fri, 26 Aug 2016 20:41:04 GMT

EOS Solution Disk is one of the available downloads.

Re: How can I download EOS software online?

ladybrayton — Fri, 26 Aug 2016 21:05:35 GMT

Is this it? https://www.usa.canon.com/internet/portal/us/home/support/self-help-center/eos-utility

Re: How can I download EOS software online?

jrhoffman75 — Fri, 26 Aug 2016 21:07:58 GMT

This is ine of the software products. It's for downloading images. But note that you have to download the EOS Solution disk. See note at bottonyof link you posted b

Re: How can I download EOS software online?

ladybrayton — Fri, 26 Aug 2016 21:14:26 GMT

Yeah, I figured it was an update and not the actual EOS Solution Disk. I can't seem to find the disk as an option. Perhaps I'm looking in the wrong area? I even typed the solution disk in the search bar and got over 1400 things to sort through. I'm finding the canon site a little less than useful. It says "download this first", but it doesn't provide a direct link. lol. I'll keep trying to find it. Thanks for your help. I do understand I need the original before adding updates. Thanks again.

Re: How can I download EOS software online?

jrhoffman75 — Fri, 26 Aug 2016 21:15:59 GMT

Since the Solution Disk is the same for all cameras go to the 1D Mark IV site. I know it's there.

Re: How can I download EOS software online?

Waddizzle — Sat, 27 Aug 2016 13:30:34 GMT

@ladybrayton wrote:
OK...stupid newb question. Where do I find the EOS solution disk image? Thanks for the help!

If you can navigate to the screen that I posted earlier, select "Software", and select "Windows XP" for the operating system. You should see the "EOS Digital Solution Disk" as one of the choices. I currently see it as the second choice.

That is the basic disk that came with the camera, square zero. There has been a succession of updates. In fact, there is an update on the same page as the EOS Digital Solution Disk download. It is recommended that you download updates in the order in which they were released. Remember, you would catching with a decade's worth of updates.

Re: How can I download EOS software online?

Waddizzle — Sat, 27 Aug 2016 13:31:54 GMT

@jrhoffman75 wrote:
Since the Solution Disk is the same for all cameras go to the 1D Mark IV site. I know it's there.

Wouldn't you need a 1D Mark IV serial number to download the Solution Disk from that page?

Re: How can I download EOS software online?

jrhoffman75 — Sat, 27 Aug 2016 13:54:41 GMT

Never have in the past.

Re: How can I download EOS software online?

jrhoffman75 — Sat, 27 Aug 2016 13:58:28 GMT

Sequential updating is not required. The update is a complete program. It just needs to see an original installation. There are even hacks available to trick the Registry; people used that method prior to Canon releasing the Solution Disks.

Anyplace it can be found will work. I just happen to know its on the 1D4 site.

Re: How can I download EOS software online?

RobertTheFat — Sat, 27 Aug 2016 14:21:34 GMT

@Waddizzle wrote:
@ladybrayton wrote:
OK...stupid newb question. Where do I find the EOS solution disk image? Thanks for the help!
If you can navigate to the screen that I posted earlier, select "Software", and select "Windows XP" for the operating system. You should see the "EOS Digital Solution Disk" as one of the choices. I currently see it as the second choice.

That is the basic disk that came with the camera, square zero. There has been a succession of updates. In fact, there is an update on the same page as the EOS Digital Solution Disk download. It is recommended that you download updates in the order in which they were released. Remember, you would catching with a decade's worth of updates.

A bit of background may be helpful in understanding what is, after all, a rather arcane process.

Canon's original methodology for distributing its proprietary software was to provide, with each camera, a "Solution Disk" containing installable images of the various programs. Subsequent updates were posted online, but those were not freestanding images and would install only if you already had the base version installed. If you lost your Solution Disk, you could continue to install updates, but you couldn't do any more original installations. If you wanted another solution disk, you had to buy another camera.

Then a few years ago, ultra-thin laptop and tablet computers became popular, and many of those had no provision for reading a CD, rendering the Solution Disk useless. Users complained, of course, so Canon conceded and posted a version of the Solution Disk (I believe it was no. 29A) on their Web site for download. It's still there for those who need access to earlier versions of Canon's software.

But for their newer software, notably EOS Utility V3 and DPP V4, Canon has adopted a different paradigm: All software releases, including updates, are fully installable, obviating the need for a Solution Disk. But to download them, you're required to provide the serial number of a Canon camera that the software supports.

Most of the confusion that one sees, in this forum and elsewhere, regarding Canon software installations is due to the two different, but coëxisting, distribution methods.

Re: How can I download EOS software online?

ladybrayton — Sat, 27 Aug 2016 23:27:06 GMT

Thanks a bunch!