topic Re: Blue Hue when shooting video on Canon T3I in EOS DSLR & Mirrorless Cameras

Blue Hue when shooting video on Canon T3I

Iryna_B — Mon, 22 Aug 2016 20:03:52 GMT

I recently purchased new Canon T3I. It works great except of the shooting video. Whenever I switch to vieo shooting mode, the picture comes out bluish. I tried switching bewteen different white balances, but it doesn't help.

I've also switched to picture style: auto, as one person recommended, but it didn't help either.

Is there a way I can make it work?

Re: Blue Hue when shooting video on Canon T3I

Waddizzle — Mon, 22 Aug 2016 20:20:42 GMT

If you understand how White Balance works, then I suspect you could have an issue. Do you still get the problem when shooting outdoors in sunshine? If so, then I suggest contacting Canon U.S. Support at 1-800-OK-CANON.

Re: Blue Hue when shooting video on Canon T3I

Iryna_B — Mon, 22 Aug 2016 23:47:33 GMT

Thanks for your answer. Yes, outdoors is the same thing.

Re: Blue Hue when shooting video on Canon T3I

kvbarkley — Tue, 23 Aug 2016 00:28:22 GMT

Did you try setting the sunny-outdoors white balance?

Re: Blue Hue when shooting video on Canon T3I

Waddizzle — Tue, 23 Aug 2016 10:00:32 GMT

@Iryna_B wrote:
Thanks for your answer. Yes, outdoors is the same thing.

What do see on the screen if you turn off Live View, or Movie Mode, and press the button on the pad labeled "WB"? Make sure it is set to automatic, "AWB", and try to take a picture outdoors in the sunshine.

Re: Blue Hue when shooting video on Canon T3I

Iryna_B — Tue, 23 Aug 2016 18:54:21 GMT

Yes, i did. It didn't do anything.

Re: Blue Hue when shooting video on Canon T3I

Iryna_B — Tue, 23 Aug 2016 18:57:17 GMT

Yes, i set my WB to Auto and took pictures outdoor in the sunshine, but it is still blue.

Re: Blue Hue when shooting video on Canon T3I

kvbarkley — Tue, 23 Aug 2016 19:00:59 GMT

Time to call Canon. Sounds like a DIGIC issue.

Re: Blue Hue when shooting video on Canon T3I

Iryna_B — Tue, 23 Aug 2016 19:08:37 GMT

I've no idea what that is:) Anyways, I'll call Canon to figure it out. Thank you!

Re: Blue Hue when shooting video on Canon T3I

kvbarkley — Tue, 23 Aug 2016 19:13:41 GMT

The onboard Sensor->image processor, a Canon trademark. I doubt that the sensor has an issue with just the blue pixels, so I guess the fault is in the processing upstream of that.

I had a similar thing happen to a camera we found at a thrift store. It worked for a while, then the exposure seemed to drop about 5 stops.

Re: Blue Hue when shooting video on Canon T3I

dottorevincenzo — Tue, 21 Nov 2017 21:44:31 GMT

Iryna_B:

I have the same issue, for years.

Finally got serious about fixing it.

t I reset the camera. With the camera in the P postion, I went to the menu button, to the 3rd wrench (yellow with 3 dots), and hit the ‘clear settings’ button. Then I cleared both the camera settings and the custom Func. That seemed to do it! It’s kinda dusky here now, but I’ll try again the morning. Looks good though.