topic Re: Downloading to computer in EOS DSLR & Mirrorless Cameras

Downloading to computer

DAW711 — Tue, 18 Dec 2012 00:56:25 GMT

I can no longer download pics to my computer, and I don't know why. I uninstalled/reinstalled the driver software and it still doesn't work. When the camera is connected, I turn it on, the screen says "BUSY" and there are three beeps. After about five seconds, the camera seems to shut down or disconnect. The EOS utility screen will not allow me to choose any option on the screen except "Monitor Folder."

I tried downloading using the Windows software, but it doesn't even recognize the camera as a device to download from.

HELP please!

Re: Downloading to computer

Naomi — Tue, 18 Dec 2012 01:55:34 GMT

Hi Daw711!

To have a better understanding of your issue, please let everyone know which model EOS camera you own. That way, our Canon Forum members and our Subject Matter Experts will be able to assist you with suggestions appropriate for your specific camera.

Thanks!

Re: Downloading to computer

DAW711 — Tue, 18 Dec 2012 02:31:28 GMT

I have a Rebel XS camera.

Re: Downloading to computer

Samsen — Tue, 18 Dec 2012 04:07:14 GMT

1- Try to use another USB cable and see if work.

2- Connect it to a different computer and see what happens.

Re: Downloading to computer

DAW711 — Tue, 18 Dec 2012 12:38:03 GMT

It's not the cable; I've downloaded to someone else's computer with no problem. I think it's something in my computer, but I can't figure it out. I've reset all the import settings to default. Still nothing.

Good. I think you are getting close to solving the proble...

Samsen — Wed, 19 Dec 2012 02:49:36 GMT

Good. I think you are getting close to solving the problem.

I would think its the USB driver of your PC that needs to be updated.

Also update the driver used for your camera from Canon's support > Download site.

Do that also make sure you have the right program assigned to handled JPG and report back if still you have problem.