topic Re: 6d mode dial plate fell off in EOS DSLR & Mirrorless Cameras

6d mode dial plate fell off

lightight — Mon, 23 Sep 2013 23:17:29 GMT

The face plate on the mode dial of my 6d has fallen off. Best way to get a replacement? Will service center send a new one or will I need to send it in. Still under warranty.

Thanks,

David G

Re: 6d mode dial plate fell off

ebiggs1 — Tue, 24 Sep 2013 13:46:40 GMT

Send it in. Don't mess with it.

Re: 6d mode dial plate fell off

lightight — Tue, 24 Sep 2013 17:48:41 GMT

Thanks for the reply. I spoke with customer service and they told me I could get a new mode dial cap sent to me for $10 plus shipping. The only way for me to get it without cost would be for me to ship it to them for service and repair under warrenty. Of course shipping to Canon would probably cost at least that, so I will have to decide just what I want to do.

Re: 6d mode dial plate fell off

ja5onw — Tue, 10 Dec 2013 16:11:43 GMT

Were you able to get a plate and reattach? I have the same issue and concerned with how to replace the entire dial, or just take the plate off new dial and attach to dial on camera.

Seems like nobody at Canon customer service has an answer and tansfers me to the next department.

Thanks!

Re: 6d mode dial plate fell off

ebiggs1 — Tue, 10 Dec 2013 16:42:21 GMT

Repeat....

Send it in. Don't mess with it.

Re: 6d mode dial plate fell off

raymondjim48 — Mon, 24 Feb 2014 10:27:09 GMT

Hi! I am from Malaysia.

My 6D mode dial had also fallen off but I was able to recover it.

Now the part of putting it back as the glue is no longer sticky.

Can anyone advise me if I need to scrape off the double sided tape

on the under side of the mode dial and reapply a new piece of tape

or should I use tiny drop of PVC glue.

This is the worst part of the construction of 6D and I am afraid it may fall off anytime

Thank you

Raymond

Sabah, Malaysia.

Re: 6d mode dial plate fell off

ebiggs1 — Mon, 24 Feb 2014 14:16:16 GMT

Still under warranty?

If so, send it in. Do not mess with it.

Re: 6d mode dial plate fell off

lightight — Mon, 24 Feb 2014 15:58:51 GMT

I did have a new mode dial plate sent to me and I was able to reattach it. I applied three very tiny drops of superglue to the underside of the plate and set it in place. I let it be for 24 hrs it seems as good (or better) than new. It was very easy to do - just take care with the glue.

Re: 6d mode dial plate fell off

lightight — Mon, 24 Feb 2014 16:03:43 GMT

If the tape that remains on the dial seems to be attached well enough, then just use some glue over it. If the remaining tape come off easily enough, it would probably be better to remove as much of it as possible, then use a tiny amount of glue to reattach it to the dial.

About a month after replacing the dial plate, I found the old one on the bottom of my camera bag. Now I have an extra!

Re: 6d mode dial plate fell off

raymondjim48 — Mon, 24 Feb 2014 16:24:54 GMT

Thanks for the advice.

Guese I will use super glue to reattach it to avoid the agony of

using a camera without a mode dial plate.

In my case, I lost the plate after using the camera in a dinner on Feb 9.

Sending out sos and a friend in Singapore responded but could only

send me a new plate end of the month. Yesterday Feb 23, felt something inside

my shoe..took out the shoe and it was the plate that I had been looking for.

Raymond

Re: 6d mode dial plate fell off

ebiggs1 — Mon, 24 Feb 2014 19:06:16 GMT

Super glue is a bad idea. Canon uses double-sided tape for a reason.

Re: 6d mode dial plate fell off

lightight — Mon, 24 Feb 2014 19:48:49 GMT

So it will fall off after a short while? No, but really, mine did not had double sideded tape. I could see the glue spots they used. I just used a different kind of glue that will hopefully hold better. Having said that, I would urge extreme care in how much glue you use. I just used an extremely small drop, didn't try to spread it. Just set the plate in place and left it alone for a day. Worked just fine.

david g

Re: 6d mode dial plate fell off

GWebb — Sun, 06 Jul 2014 19:54:33 GMT

Can we borrow some of your 1Ds in the meantime? 😉

Re: 6d mode dial plate fell off

johninbigd — Fri, 11 Jul 2014 02:18:15 GMT

I just bought a 6D last Thursday and the dial mode plate fell off yesterday. The Internet is awash with people reporting this same issue. I have to say that this is pretty disappointing after spending so much money on this camera.

Re: 6d mode dial plate fell off

PhotogrApon — Sun, 21 Sep 2014 15:41:34 GMT

I have also the same problem, can anyone suggest me where can I get the dial plate online purchase? Thanks for the help.

Re: 6d mode dial plate fell off

lightight — Sun, 21 Sep 2014 20:59:58 GMT

Just give Canon customer service a call. They can direct you to who to contact for replacement. If the camera is still under warrenty, you can send them the camera and they will replace it for free. It cost me $10 to have one shipped to me. It was easy to attach once I got it.

Re: 6d mode dial plate fell off

mtuttle99 — Tue, 30 Sep 2014 14:39:12 GMT

Same thing happened to my 6D after 13 months from purchase - out of warranty, of course. Fortunately, I found the dial in the bottom of the bag. I called Canon and they will supply the cap, but not the adhesive, nor instructions on how to install, nor tell you over the phone how to do it. You can send in the camera to Canon, or do it yourself with no guidance.

For anyone who doesn't have the part and wants to buy it, call Canon USA 1-866-261-9362 M-F 8am-Midnight ET, Sat, 10am-8pm ET. The part number is CB3-9289-010. Current cost is $16.77 + $6.00 for ground shipping in US. You can order over the phone with a credit card.

Canon did not build it well, or handle the repair well. 2 demerits from me.

Re: 6d mode dial plate fell off

Nakame78 — Sun, 05 Oct 2014 05:16:02 GMT

I live in Japan and I bought the 6D a month ago, yesterday I realized that the face plate covering the mode dial was missing but unfortunately I do not know where I lost it. I cannot believe that so many people are reporting this issue on such an expensive camera, but most of all I cannot believe what I have been told at the repair center where I left it this morning: Canon might charge me for it! Even if it's a month old camera and it's a clear design flaw, I have no idea when and where it fell off! If they charge me 1 single yen for this I'm going to be mad

Re: 6d mode dial plate fell off

PhotogrApon — Mon, 13 Oct 2014 19:44:04 GMT

Hi Nakame San
I am facing the same problem. I lost my 6D dial plate also. Kindly let me know in which shop you have submitted for repair? How much they will charge you? I will be in tokyo on 24th of this month and would like to repair my camera dial plate. Pls help. Regards and thanks. Apon

Re: 6d mode dial plate fell off

Nakame78 — Wed, 15 Oct 2014 03:54:48 GMT

Hi Apon, I took the camera at the shop where I bought it, Bic Camera Shinjuku 3-chome. There is a repair center there but I guess they have to send it to Canon anyway.
They still haven't contacted me but I am not going to pay 1 yen and you shouldn't either if you are under warranty (unless you damaged it yourself), as this is a clear design issue. I will post another reply when I have an update.