topic Re: Pictures from my EOS Rebel T5 won't download to computer in EOS DSLR & Mirrorless Cameras

Pictures from my EOS Rebel T5 won't download to computer

Laurelinn — Tue, 14 Jun 2016 16:58:24 GMT

When I connect my camera (EOS Rebel T5) to the computer through the provided USB cable the autoplay window does not come up, nothing happens so I am unable to move my images from the camera to the computer.

Re: Pictures from my EOS Rebel T5 won't download to computer

Waddizzle — Tue, 14 Jun 2016 17:12:49 GMT

Has it ever worked properly? What type of computer and Operating System? Have you installed the EOS Utility software?

The procedure to follow is to install the EOS Utility. Connect the camera, and then turn it on. You may have to wait up to a minute the very first time you do it. There is an application known as the EOS Launcher that determines what camera is connected, and then launches the correct version of the EOS Utility.

The first time I connected my T5, it seemed to try to launch a wireless utitlity. I had to go into the Wndows Start Menu and launch the EOS 2 Utility by hand. After that, it launched itself. Many others have reported similar issues on the first startup.

Re: Pictures from my EOS Rebel T5 won't download to computer

jrhoffman75 — Tue, 14 Jun 2016 19:10:13 GMT

Does it show up on your computer window?

Re: Pictures from my EOS Rebel T5 won't download to computer

Laurelinn — Tue, 14 Jun 2016 19:18:50 GMT

That's the problem, it doesn't show up. I have been using a usb card reader to download my images, but it seems to be broken, so I tried connecting the camera directly and nothing. The computer is my office desktop, operates windows 7. Here is a screen shot of my computer properties

and one of the available drives w/ the camera attached by USB....

Re: Pictures from my EOS Rebel T5 won't download to computer

jrhoffman75 — Tue, 14 Jun 2016 19:25:54 GMT

I'm not understanding this " The computer is my office desktop, operates windows 7. Here is a screen shot of my computer properties

and one of the available drives w/ the camera attached by USB" , but was the seems to be broken card reader connected to the same USB port and/or same cable? Can you get anything to connect to that USB port on the computer?

Re: Pictures from my EOS Rebel T5 won't download to computer

Laurelinn — Tue, 14 Jun 2016 19:38:50 GMT

I was simply describing the two screen shot pictures which I was including in my reply.

Yes I have connected my phone and tablet to the same usb connection on the computer and both come up as a portable device. The card reader didn't work on my laptop or on my office computer, which is why I assume it is no longer working.

Re: Pictures from my EOS Rebel T5 won't download to computer

jrhoffman75 — Tue, 14 Jun 2016 19:40:25 GMT

Is the USB cable you are using a Canon cable that came with the camera?

Re: Pictures from my EOS Rebel T5 won't download to computer

Laurelinn — Tue, 14 Jun 2016 19:41:01 GMT

yes

Re: Pictures from my EOS Rebel T5 won't download to computer

jrhoffman75 — Tue, 14 Jun 2016 19:41:28 GMT

I just saw in original post you said it was the provided cable.

Re: Pictures from my EOS Rebel T5 won't download to computer

jrhoffman75 — Tue, 14 Jun 2016 19:42:16 GMT

Give Canon a call at 1-800-OK-CANON.

Re: Pictures from my EOS Rebel T5 won't download to computer

Laurelinn — Tue, 14 Jun 2016 19:49:14 GMT

ok, thanks

Re: Pictures from my EOS Rebel T5 won't download to computer

arfrausto — Sat, 23 May 2020 05:09:24 GMT

I am having this same problem i have no idea what to do!

i have a macbook air and my pictures arent tranfering to my laptop

Re: Pictures from my EOS Rebel T5 won't download to computer

kvbarkley — Sat, 23 May 2020 14:11:22 GMT

Are you using a cable or Wifi?

Your Air should have a card slot, you can always use that.

Re: Pictures from my EOS Rebel T5 won't download to computer

arfrausto — Sat, 23 May 2020 17:20:16 GMT

im using the cable my macbook air doesnt have to put in the memory card or what do you mean?

Re: Pictures from my EOS Rebel T5 won't download to computer

jrhoffman75 — Sat, 23 May 2020 17:37:21 GMT

@arfrausto wrote:
I am having this same problem i have no idea what to do!
i have a macbook air and my pictures arent tranfering to my laptop

Welcome to the forum.

A little more info is needed so I can try and help. I have a MaxBook Air, macOS Catalina and Rebel T5i, so I know it can work:

1. Are you running macOS Catalina?

2. If so, have you downloaded 15.3 or 15.4?

3. Is the camera recognized at all?

4.What software are you trying to download with?