topic Re: Rebel T3i won't photograph! Help me! in EOS DSLR & Mirrorless Cameras

Rebel T3i won't photograph! Help me!

Vayda — Tue, 07 Jun 2016 20:01:40 GMT

Hi,

I went to use my faithful T3i for some wholesome baby photos... and found it wouldn't work!

No matter what setting, when I press the shutter button, the camera clicks once (closes shutter), then nothing. Silence. I have to turn it off, then back on, just to access anything, and no images are loaded onto my SD card.

What do I do!?

Any and all help is appreciated.

Vayda

Re: Rebel T3i won't photograph! Help me!

jrhoffman75 — Tue, 07 Jun 2016 20:04:22 GMT

Is it perhaps in LiveView or movie mode

Re: Rebel T3i won't photograph! Help me!

Vayda — Tue, 07 Jun 2016 20:14:04 GMT

Nope. I'm not super experienced, I usually use it on P. 🙂

I did, however, take out the battery, SD card, etc. I let it sit, took off the lens... that's about all the troubleshooting I know.

Re: Rebel T3i won't photograph! Help me!

kvbarkley — Tue, 07 Jun 2016 20:27:08 GMT

Did you charge up the battery?

Does live view work? Press the little camera button on the back in P mode.

Re: Rebel T3i won't photograph! Help me!

diverhank — Tue, 07 Jun 2016 22:25:09 GMT

1. Normally a camera would lose its mind occasionally during lens change or such so removing and replacing the lens to reseat the electrical is worth a try, then remove the battery and reinstall a fully charged battery and turn the camera back on. Hopefully everything will start working again. If not, try removing the lens and reinstall a couple of times..

2. If that doesn't work, I'd remove the battery and leave it out overnight. The T3i utilizes internal capacitor to store charge to keep alive the date/time info so it will take some time to discharge. Until the charge is depleted, the camera may not reset itself. I'd try to exercise the buttons, remove and replace the SD card as well as the lens in hopes of helping discharge the capacitor that is holding the electrical charge.

3. Reinstall a fully charged battery then repeat step 1. If this still doesn't work, time to send it in for service...

Re: Rebel T3i won't photograph! Help me!

ebiggs1 — Wed, 08 Jun 2016 13:46:05 GMT

"Is it perhaps in LiveView or movie mode"...... "I usually use it on P."

The P makes no difference. So check that you actually don't it in have it in Live View.

Removing the battery won't reset a T3i overnight. You will need to leave it out for an extended period of time. Weeks! The camera's clock and memory are powered by the same battery that powers the camera. A capacitor is used to keep date/time and settings if the main battery is removed from the camera.

Under the third yellow wrench (I think it's the 3rd one) is a clear all settings. Do that. Try a different lens. Try the T3i again. If that doesn't work call Canon Support and ask about service.

Re: Rebel T3i won't photograph! Help me!

fatcat — Thu, 09 Jun 2016 02:07:18 GMT

I was wondering why it kept the date/time when batteries are removed.(capacitor) This happened to me also, it was the SD card, it went bad or something. Also I found the micro sd card w/ adapter can flub up the works. I would try a new SD card too!..Liz

Re: Rebel T3i won't photograph! Help me!

ebiggs1 — Thu, 09 Jun 2016 13:20:29 GMT

"I found the micro sd card w/ adapter can flub up the works."

Never, NEVER, use micro SD adapters!

Re: Rebel T3i won't photograph! Help me!

lly3988 — Fri, 10 Jun 2016 03:49:27 GMT

Disable mirror lock up.

Re: Rebel T3i won't photograph! Help me!

jrhoffman75 — Fri, 10 Jun 2016 02:59:37 GMT

Good suggestion.

Re: Rebel T3i won't photograph! Help me!

fatcat — Fri, 10 Jun 2016 03:54:01 GMT

Now I want to know if any of these suggestions worked or not......That last one is something I would have overlooked. Learning so much on this site....

Re: Rebel T3i won't photograph! Help me!

knottamanda — Wed, 07 Jun 2017 16:38:33 GMT

They did not work for me; I am able to take pictures close up, however when I try to take pictures that focus from a distance, I still recieve the message, "Err 01:Communications between the camera and lens is faulty. Clean the lens contacts." I am looking for more suggestions..

Re: Rebel T3i won't photograph! Help me!

fatcat — Wed, 07 Jun 2017 17:51:03 GMT

Hmm. Have you tried resetting ALL the settings back to the factory settings? (it won;t affect your clock etc) If nothing yet, you might want to send it in to see what the deal is. Have you tried calling a Canon Rep? They might have an answer none of us know about. You are everyones eyes on what is going on, so be specific when you call them.

I have had that issue when my settings are all wrong, it won't shoot. So I (cheat) switch to A and see what the camera thinks it should be, go back to M or AV, and set closer to those settings. I ONLY do that when the camera won't shoot. You proly already tried all these things, but just in case.....worth a try.

Best of luck. I hope you can get it figured out. I am still curious about the solution when when you find it.