topic Re: Connecting to my MAC in EOS DSLR & Mirrorless Cameras

Connecting to my MAC

mcg77 — Sat, 04 Feb 2017 15:12:40 GMT

super SLR newbie here. Bought myself EOS rebel T6 and I put in my USB port and nothing is happening. USB port is working because I have had other things plugged in before. I downloaded EOS utility but i cant get connected. Dont know what I am doing wrong.Any suggestions?

Re: Connecting to my MAC

Stephen — Sat, 04 Feb 2017 15:40:50 GMT

Hi mcg77!

Thank you for reaching out to us, we're happy to help!

So that we can give you the best answer, are you using a Macbook or an iMac? Which version of macOS are you running?

We have found *sometimes* if you're using a Macbook, the laptop needs to be plugged into its power supply to be able to give the USB ports enough power to initiate a transfer. With an iMac, you need to make sure to plug the USB cord directly into the back of the iMac and not into any hubs or other devices (like the keyboard). Again, Macs try to be power conscious and this can *sometimes* cause issues with the USB ports.

Another thing is the battery to your new Rebel T6 needs to be fully charged by removing the battery and inserting it into its included battery charger that plugs directly into the wall. You'll also need to turn your Rebel ON when you plug it. That will initiate the transfer process.

If you've done these things, and you're still running into problems, don't hesitate to get in touch with our US-based technical support team. They're 100% free, and well-versed in using the Mac OS. They're available by phone at 1-800-OK-CANON (800-652-2666) during the week from 8am to Midnight (ET) and on Saturdays from 10am to 8pm (ET). They're also available by email anytime at http://Canon.us/EmailCF

We hope this is helpful!

Re: Connecting to my MAC

mcg77 — Sat, 04 Feb 2017 16:04:16 GMT

Thanks for getting back to me. I have a MAc Book and the operating system is OSx. I had done everything you metioned, everthing turned on and plugged in. Sigh. I will give the support group shout later

Re: Connecting to my MAC

StanNH — Sat, 04 Feb 2017 19:44:33 GMT

Make sure wifi on the camera is turned off. It won't recognize the USB connection if wifi is enabled.

Re: Connecting to my MAC

mcg77 — Sat, 04 Feb 2017 20:33:57 GMT

Stan, you da best. Thank you!!! 😄

Re: Connecting to my MAC

StanNH — Sat, 04 Feb 2017 20:44:39 GMT

Ask me how I know this. 🙂

Re: Connecting to my MAC

mcg77 — Sat, 04 Feb 2017 20:46:26 GMT

Ummm, how do you know this?

Re: Connecting to my MAC

StanNH — Sat, 04 Feb 2017 21:01:16 GMT

🤣😂

Re: Connecting to my MAC

mcg77 — Sat, 04 Feb 2017 21:04:57 GMT

hmmm