topic Re: Canon rebel t6i isn't showing phone when connected in EOS DSLR & Mirrorless Cameras

Canon rebel t6i isn't showing phone when connected

Maxmrdck — Wed, 04 Jan 2017 23:10:16 GMT

My phone will connect to my camera but says that i have to check camera settings to connect. I have reset the wi-fi settings multiple times and retried. My phone connected to my camera once and wouldn't reconnect after that.

Re: Canon rebel t6i isn't showing phone when connected

StanNH — Wed, 04 Jan 2017 23:26:32 GMT

Are you enabling wifi and the connect to smartphone on the camera first? What type of phone .... IOS or Android and are you using NFC?

Re: Canon rebel t6i isn't showing phone when connected

Maxmrdck — Thu, 05 Jan 2017 21:31:41 GMT

I'm using the nfc feature because it won't connect through wifi and yes wifi is enabled and i am connecting my phone to the camera first. My phone is the htc desire 626

Re: Canon rebel t6i isn't showing phone when connected

jasonschiely — Fri, 06 Jan 2017 16:54:41 GMT

I have a EOS Rebel T6i and can no longer connect through the latest updated app. I connect and it lets me remote shoot but will NOT let me download pics to my iphone!!! Worked fine earlier yesterday (01/05/2017) before your stupid app updated. Last app worked perfect. This is crazy! Reinstalled the app 3 times now... Reset my wifi on the camers 3 times too!!

The fact that I can remote shoot tells me I am not doing ANYTHING wrong! Your app just stopped supporting transferring images to the iphone? For all cameras? Just the EOS? Just the EOS t6i???

People depend on your product for their work and then you drop the ball and I miss deadlines because of your app???

RIDICULOUS!

I tweeted Canon and you told me to call a number that after I gave all the automated information it hung up on me!!!

You think your customers have time for this???

So pissed off!

Jason

Re: Canon rebel t6i isn't showing phone when connected

Maxmrdck — Fri, 06 Jan 2017 18:36:39 GMT

I'm not pissed off or anything i just want my pictures on my phone

Re: Canon rebel t6i isn't showing phone when connected

Waddizzle — Fri, 06 Jan 2017 19:15:29 GMT

@Maxmrdck wrote:
I'm not pissed off or anything i just want my pictures on my phone

Are you trying to transfer RAW or JPEG files? I think you can only transfer JPEGs.

Re: Canon rebel t6i isn't showing phone when connected

John_B — Fri, 06 Jan 2017 21:09:31 GMT

Hello Maxmrdck, We've seen problems with the update. A complete uninstall and reinstall from the app store should correct the issue. If you are still having problems please contact our support team at 1-800-OK-CANON (1-800-652-2666)

Re: Canon rebel t6i isn't showing phone when connected

jasonschiely — Fri, 06 Jan 2017 22:12:25 GMT

I have done the compete uninstall and reinstall 3 times... because I'm upset am I getting ignored?

I am attempting to download jpgs.

Re: Canon rebel t6i isn't showing phone when connected

jasonschiely — Fri, 06 Jan 2017 22:44:09 GMT

Called Canon... no help... they just took my information and said that would send it up to some technical people in the sky I guess and if enough people call and complained then they will eventually fix the bug.

I'm not pissed anymore just depressed. This stinks.

Jason

Re: Canon rebel t6i isn't showing phone when connected

Waddizzle — Fri, 06 Jan 2017 22:51:56 GMT

@jasonschiely wrote:
I have done the compete uninstall and reinstall 3 times... because I'm upset am I getting ignored?
I am attempting to download jpgs.

These forums should not confused with being Canon Technical Support. The forums are not technical support.

Re: Canon rebel t6i isn't showing phone when connected

Maxmrdck — Fri, 06 Jan 2017 22:53:58 GMT

I don't believe it's because you're upset is the reason they aren't responding maybe try to create a new post i hope you find your solution!

Re: Canon rebel t6i isn't showing phone when connected

jasonschiely — Fri, 06 Jan 2017 23:18:17 GMT

I called Canon. Told them the problem. No help as yet. Guess I have a $1000 paper-weight in the meantime.

Re: Canon rebel t6i isn't showing phone when connected

jasonschiely — Fri, 06 Jan 2017 23:19:24 GMT

Not confused at all.

Re: Canon rebel t6i isn't showing phone when connected

kvbarkley — Sat, 07 Jan 2017 02:01:23 GMT

A paper weight because *one* of the many options you have to get pictures off the camera does not work?

Re: Canon rebel t6i isn't showing phone when connected

StanNH — Sat, 07 Jan 2017 02:53:05 GMT

I just tried the Canon app after the update and it won't recognize the connection now. I uninstalled and reinstalled, and no difference. I then had it forget the camera's wifi network, and it's now asking for the password again which I can't find.

i just downloaded pictures to my iPhone using a card reader since I can't get the app to work at all. Not impressed with this update since it makes the app unusable. I am running the latest version of IOS on an iPhone 6+

Re: Canon rebel t6i isn't showing phone when connected

StanNH — Sat, 07 Jan 2017 03:08:37 GMT

Okay, I just got it to work. Here's what I did:

1. Uninstall and reinstall the Canon app.

2. Have your phone forget the Canon network.

3. On the wifi menu of the camera, reset the wifi settings. This will bring you back to the initial setup with the pass code.

4. Let your iPhone find the network and enter the camera's code when prompted for the password.

5. Open the app. The app will list the camera. Select it and let it connect.

6. Everything should start working again at this point.

Re: Canon rebel t6i isn't showing phone when connected

jasonschiely — Sat, 07 Jan 2017 13:14:38 GMT

Done this three times. Didn't help my issue. My phone and camera are connecting without issue. It will let me use the remote shutter feature and I can see through my camera's lens on my phone--- it won't let me see pics on my camera nor, of course, download them to my phone.

Re: Canon rebel t6i isn't showing phone when connected

StanNH — Sat, 07 Jan 2017 14:11:18 GMT

Odd. All my functions were restored after I did the complete reset. Have you tried a different SD card as well?

Re: Canon rebel t6i isn't showing phone when connected

jasonschiely — Sat, 07 Jan 2017 14:25:50 GMT

No I only have one SD card. The one with my photos on it. The last version of this app had no problem reading my SD card.

Re: Canon rebel t6i isn't showing phone when connected

jasonschiely — Sat, 07 Jan 2017 14:31:30 GMT

Appreciate your help. I'm just really, I'll say: upset, about the situation. 2 days ago my camera communicated with my phone with ease -now it doesn't. I'm beside myself that this new app doesn't work. I'm beside mysel that they don't allow us to go back to the version that worked with no issue (I asked).

For the record, I reset wifi and reinstalled the app for the 4th time this morning hoping for a miracle. No miracle.