topic Re: 6D stopped tethering mid shoot in EOS DSLR & Mirrorless Cameras

6D stopped tethering mid shoot

MommaKarenF — Thu, 13 Sep 2018 02:41:41 GMT

Use tether tools cable and 6D tethering into Lightroom Classic for my portrait photography. Was in the middle of a shoot when something (?) happened. The current version of Lightroom opened up and my tether worked no longer. I quit out of it, tried what I know, but had to finish the shoot without it working, lightroom just wasn't detecting it.

I was testing it today, still no go.

So I:

-uninstalled the current version of Lightroom

-restarted my imac

No go.

-tested the cable and lightroom with my T3i.

That camera was detected immedietly, and the tethering worked perfectly.

No, my EOS utility is not on.

No, I do not have wifi on.

Can anyone tell me why my 6D could have stopped working like that? Is there a way that it could have gotten fried or something? Any suggestions so appreciated. I would like to use my 6D for the shoot in the morning and not my T3i, if possible. Thanks.

Re: 6D stopped tethering mid shoot

ebiggs1 — Thu, 13 Sep 2018 15:00:07 GMT

You reinstalled LR but you didn't say you reset the 6D. That is your next step. Menu, Tools, Clear all settings.

I do a lot of tethering. I have found that 'active' USB cables are best. You might want to invest in some. I have tethered even 75 feet away with them.

"Lightroom Classic" you do have the subscription version of LR. Not an old stand alone copy?

Re: 6D stopped tethering mid shoot

MommaKarenF — Thu, 13 Sep 2018 16:57:21 GMT

I didn't reset the camera. I will now and give it a go.

I have Adobe full subscription, but found that the most recent version would not do tethering and was told to use classic version only. I found that to be the most stable.

I have the "tether tools" cable and have found that to work very well. I will research "active" cables.

Thank you so much, ebiggs.

I have a 1/2 hour to find out!!

Re: 6D stopped tethering mid shoot

MommaKarenF — Thu, 13 Sep 2018 22:56:30 GMT

I reset the camera, still no go...

Hmmm. Shot without it with glasses on, yelch.

Any other options?
Thank you!

Re: 6D stopped tethering mid shoot

ebiggs1 — Fri, 14 Sep 2018 14:19:19 GMT

"Any other options?"

Are you using Lightroom Classic CC ?

Re: 6D stopped tethering mid shoot

MommaKarenF — Fri, 14 Sep 2018 20:12:07 GMT

Yes.

However when it stil didn't work, I did the following as well.

-Downloaded and installed new firmware in the camera

-Downloaded and installed an updated verion of lightroom classic,

Still "finds" my T3i instantly, no camera detected on the EOS 6D.

I have no idea what to do at this point.

Re: 6D stopped tethering mid shoot

ebiggs1 — Fri, 14 Sep 2018 21:33:52 GMT

"-Downloaded and installed new firmware in the camera

-Downloaded and installed an updated verion of lightroom classic"

FW is for Canon stuff, not Adobe so that will never help.

The 6D isn't that new so any version of LR should work.

Make sure that your EOSU capture software isn't open. It could be trying to control your camera. After closing, retry tethered shooting in Lightroom. Actually make sure no other editing software is running. Even in the background.

Do this................

Turn off the camera.
Disconnect the camera from the computer.
Quit Lightroom and restart the computer.
Open Lightroom.
Reconnect the camera.
Turn on the camera and try tethered shooting

Reset LR preferences............

Navigate to one of the following locations, depending on your operating system:

Windows: Users\[user name]\AppData\Roaming\Adobe\Lightroom\Preferences\ (may be hidden folder)

macOS: /Users/[user name]/Library/Preferences/

Re: 6D stopped tethering mid shoot

MommaKarenF — Fri, 14 Sep 2018 22:35:08 GMT

Thank you, ebiggs1,

I have my EOSU not fire up at start up, so it doesn't get in the way

and check occasionally that it is not turned on.

I did as you suggested and it is still not finding the camera. Yes on the t3i.

I did reset preferences in LR (mmight have forgotten to mention that) and being a fresh copy,

it should be very virginesque.

As I have been tethering for a few years, I am thinking it must be something in the camera. Nothing else seems to make sense at this point. What would you do now?

I really appreciate your suggestions on this, thank you very much for all your ideas...

Re: 6D stopped tethering mid shoot

MommaKarenF — Fri, 14 Sep 2018 22:48:43 GMT

Talking to the guy at Tether tools, he said said they have taken 3 calls in the last 24 hours from Canon people tethering into LR where the tethering has just stopped mid shoot like me. He offered this: I am going to download a trial version of Smart shooter (kavacode.com) where I should be able to test and make sure it is not my camera.

Re: 6D stopped tethering mid shoot

MommaKarenF — Fri, 14 Sep 2018 22:49:44 GMT

Sorry, kuvacode.com

Re: 6D stopped tethering mid shoot

MommaKarenF — Fri, 14 Sep 2018 23:00:08 GMT

Tested with their program.

T3i showed up immedietly, 6D nothing...

Will have to bring it in...

Re: 6D stopped tethering mid shoot

Waddizzle — Fri, 14 Sep 2018 23:22:22 GMT

@MommaKarenF wrote:
Tested with their program.
T3i showed up immedietly, 6D nothing...
Will have to bring it in...

Make sure the camera is in USB mode, not Wi-Fi mode, too.

Re: 6D stopped tethering mid shoot

MommaKarenF — Fri, 14 Sep 2018 23:40:49 GMT

Thank you, yes wifi off.

Re: 6D stopped tethering mid shoot

ebiggs1 — Sat, 15 Sep 2018 21:52:04 GMT

"Thank you, yes wifi off."

It is probably good to turn off wi-fi but I doubt it was or is the problem since you were using USB. It is always best to turn off things that you don't need.

When you hook up the 6D to your computer does the computer find it? Say, in File Explorer? I am guessing Windows? WIndows 10 did a upgrade recently and lots of stuff stopped working. If that is the cause, and since we have virtually eliminated LR, it could be. It will not be fixable or useable until Adobe or MS figures out something.

However, if you are using a Mac, who knows if the OS is the problem. Mac's are so prone to OS problems, it gives me a headache.

Re: 6D stopped tethering mid shoot

Waddizzle — Sat, 15 Sep 2018 22:00:58 GMT

@MommaKarenF wrote:
Thank you, yes wifi off.

If it does not connect to the EOS Utility, you may need to manually restart it the first go around. Also, the PC may need to download a driver, so make sure you have an active internet connection.

My PC and network is pretty fast, but it still took about half a minute for Windows to find my cameras after any Windows update. One “annoying” security feature of Windows 10 is that it will quietly delete stuff that was not installed from the Windows Store, and not tell you about it. This is why you need to download new drivers after an update.

Re: 6D stopped tethering mid shoot

MommaKarenF — Sat, 15 Sep 2018 22:41:19 GMT

I'm totally Mac based.
I did not try it with the EOS utility. I think I may do that.

I did try it with the trial version of of the Smart Shooter, the tethering app that Tether tools uses to test the cables. My t3i showed up immedietly, my 6D, "no camera found" in that application.

I'll see if utilities finds it. I am doubtful, as at this point, I think something happened to the port where you insert the cable. Frustrating, as NOTHING happened to have it happen.

Re: 6D stopped tethering mid shoot

MommaKarenF — Sat, 15 Sep 2018 22:45:35 GMT

Nope.

EOS doesn't see it either.

Off to the repair shop on Monday to see what's up.

Re: 6D stopped tethering mid shoot

Waddizzle — Sun, 16 Sep 2018 13:57:15 GMT

@MommaKarenF wrote:
I'm totally Mac based.
I did not try it with the EOS utility. I think I may do that.

I did try it with the trial version of of the Smart Shooter, the tethering app that Tether tools uses to test the cables. My t3i showed up immedietly, my 6D, "no camera found" in that application.

I'll see if utilities finds it. I am doubtful, as at this point, I think something happened to the port where you insert the cable. Frustrating, as NOTHING happened to have it happen.

Are you using a USB port expander? The only application most of the forum participants are familiar with is the EOS Utility.

Re: 6D stopped tethering mid shoot

ebiggs1 — Sun, 16 Sep 2018 14:58:07 GMT

"Nope.

EOS doesn't see it either.

Off to the repair shop on Monday to see what's up"

I am afraid that is where it belongs but I urge you to contact Canon 1 (800) 652-2666. Don't trust non-Canon repair shops.

Re: 6D stopped tethering mid shoot

ebiggs1 — Sun, 16 Sep 2018 14:59:45 GMT

"I'm totally Mac based."

There was not an OS upgrade? Mac OS upgrades are hit and miss as to whether stuff will still work properly.