topic Re: 7D connecting to computer in EOS DSLR & Mirrorless Cameras

7D connecting to computer

scpatriot — Wed, 29 Aug 2018 18:21:27 GMT

A friend recently gave me a 7D in excellent condition after he upgraded. When I try to connect to the computer it does not recognize the camera. The EOS Utility program show the connect window, but nothing happens. Any help is appreciated.

Re: 7D connecting to computer

jrhoffman75 — Wed, 29 Aug 2018 18:28:45 GMT

Are you using the Canon cable supplied with the camera?

Re: 7D connecting to computer

scpatriot — Wed, 29 Aug 2018 18:30:55 GMT

I'ved used the supplied cord and tried another that I know works.

Re: 7D connecting to computer

jrhoffman75 — Wed, 29 Aug 2018 18:34:54 GMT

Shut down EOS Utility and turn off camera. Connect camera to computer and switch on camera. Does EOSU start up? Does camera appear as a connected disk? Mac or PC?

Re: 7D connecting to computer

scpatriot — Wed, 29 Aug 2018 18:40:45 GMT

EOSU does not start. The camera doesn't show as a connected disk. It is PC. When you turn the camera on, you hear the chime from the computer as if something has been recognized.

Re: 7D connecting to computer

jrhoffman75 — Wed, 29 Aug 2018 18:51:56 GMT

Is your OS up to date? Try removing on card. Not a very common situation, but is your Windows an “N” version?

Re: 7D connecting to computer

scpatriot — Wed, 29 Aug 2018 18:56:10 GMT

The laptop is Windows 10. Everything is up to date.

Re: 7D connecting to computer

scpatriot — Wed, 29 Aug 2018 18:56:50 GMT

John, I do appeciate your help.

Re: 7D connecting to computer

jrhoffman75 — Wed, 29 Aug 2018 19:05:07 GMT

Glad to try. I can't think of anything else. Here are some ideas that have been posted in other threads:

1. try a different USB port

2. does canon have a wifi transmitter installed - (WFT-E5A)

Some folks have reported a failed USB circuit in camera, but since your camera is being recognized I don't think thats it.

Some cables are charging cables only; don't have a data line. When you say you used cable that came with the camera, is it a Canon branded cable?

Maybe someone else reading this thread has some thoughts.

Re: 7D connecting to computer

scpatriot — Wed, 29 Aug 2018 19:13:01 GMT

It is the Canon supplied cord.

I've tried all ports on the computer.

There is currently no wifi. (I've seen a lot of conflicting reviews on WFT-E5A)

I had hoped that I was being dumb and had missed something obvious.

Re: 7D connecting to computer

jrhoffman75 — Wed, 29 Aug 2018 19:15:54 GMT

http://canoncanada.custhelp.com/app/answers/detail/a_id/51200/~/what-to-do-when-windows-10-does-not-detect-the-camera

Re: 7D connecting to computer

scpatriot — Wed, 29 Aug 2018 19:27:04 GMT

I just tried connecting another Canon camera using the same cord and USB port. It connected immediately.

Re: 7D connecting to computer

scpatriot — Wed, 29 Aug 2018 19:28:43 GMT

Is there anything in the camera settings that would affect outgoing data?

Re: 7D connecting to computer

jrhoffman75 — Wed, 29 Aug 2018 19:57:59 GMT

Not on these later cameras. The Canon guidance says to set Auto Power Off timer to "OFF", but that shouldn't affect inital recognition.

Give Canon a call at 1-800-OK-CANON.

Re: 7D connecting to computer

Tronhard — Wed, 29 Aug 2018 20:30:31 GMT

A question if I may?

Why are you connecting the camera to your computer to begin with? I can think of two reasons:

1. You want to tether the camera to the computer so you can see, via the computer screen, what the camera sees when you shoot. This is a comparitively rarely used feature, so I am leaning towards #2..

2. You want to transfer files to the computer. In that case you would be better off to take the card out of the camera and use a card reader (I gather your camera is the 7D not 7DII so it has a CF Card). That way you will get the file transfer at a faster rate and you won't be chewing through your camera battery to transfer the files. You can pick up a decent card reader for not a great investment, especially worth it if you got the camera for free (or did I mis-interpret your original post?).

Re: 7D connecting to computer

scpatriot — Wed, 29 Aug 2018 20:32:35 GMT

I have a card reader now. If there is nothing I need to connect for (firmware or such) then I quess it is not an issue. I appreciate the quick responses and answers.

Re: 7D connecting to computer

Tronhard — Wed, 29 Aug 2018 20:38:55 GMT

Glad to help if I can.

Firmware updates are designed to be downloaded to your CF card so you would install them via the card reader onto the card, which is then used to install the updates.

Re: 7D connecting to computer

lly3988 — Wed, 29 Aug 2018 20:51:18 GMT

Don't worry about firmware updates. Canon will not usually update firmware of discontinued models.

However, you may still need to connect your 7D to your PC for Canon Utilities, updating/adding picture styles and changing copy rights info etc.

Please also read the content here :

http://canoncanada.custhelp.com/app/answers/detail/a_id/51200/~/what-to-do-when-windows-10-does-not-detect-the-camera

Re: 7D connecting to computer

Tronhard — Wed, 29 Aug 2018 20:56:58 GMT

I have a 7D and must say that the firmware updates always been delivered by the card, the instructions encourage you to do so as I recall. I have been able to access and change the copyright info direct from the camera menu.

Re: 7D connecting to computer

RobertTheFat — Wed, 29 Aug 2018 22:56:27 GMT

@Tronhard wrote:
A question if I may?

Why are you connecting the camera to your computer to begin with? I can think of two reasons:

1. You want to tether the camera to the computer so you can see, via the computer screen, what the camera sees when you shoot. This is a comparitively rarely used feature, so I am leaning towards #2..

2. You want to transfer files to the computer. In that case you would be better off to take the card out of the camera and use a card reader (I gather your camera is the 7D not 7DII so it has a CF Card). That way you will get the file transfer at a faster rate and you won't be chewing through your camera battery to transfer the files. You can pick up a decent card reader for not a great investment, especially worth it if you got the camera for free (or did I mis-interpret your original post?).

3. Possibly the OP wants to synchronize the camera's time with the computer's or update some of the user-supplied information (author's name, copyright notice, etc.).

I would remind the OP, who didn't say what version he was using, that a 7D wants Version 3 of EOSU.