topic Re: EOS 6D Mark II Web Registration in EOS DSLR & Mirrorless Cameras

EOS 6D Mark II Web Registration

Charles2017 — Sun, 19 Aug 2018 10:14:09 GMT

Hi guys,

I've just upgraded from a 70D to a 6D Mark II. I had the Wi-Fi working on the 70D and its comes up as registered on Canon Image Gateway.

I can't get the 6D to register (I can connect to the PC and upload pictures) but when I run the EOS Utility and use the Web Service Registration Tool I get the message "Failed to connect to the server" (I've got a very fast Internet connection by the way).

Any ideas what the problem is?

Thanks,

Charles

Re: EOS 6D Mark II Web Registration

Waddizzle — Sun, 19 Aug 2018 15:39:27 GMT

@Charles2017 wrote:
Hi guys,

I've just upgraded from a 70D to a 6D Mark II. I had the Wi-Fi working on the 70D and its comes up as registered on Canon Image Gateway.
I can't get the 6D to register (I can connect to the PC and upload pictures) but when I run the EOS Utility and use the Web Service Registration Tool I get the message "Failed to connect to the server" (I've got a very fast Internet connection by the way).
Any ideas what the problem is?

Thanks,

Charles

The most likely cause is problems with the web site. I have never used the Image Gateway. I shoot RAW nearly all of the time.

Re: EOS 6D Mark II Web Registration

William_N — Mon, 20 Aug 2018 14:14:30 GMT

Hi Charles2017,

Welcome to the Canon Forums and thanks for your post!

As Waddizzle mentioned there could have been a temporary issue with the website causing the message you indicated. If you continue to receive the message there are a couple of steps I recommend.

I would go to the software page for your 6D Mark II (HERE) and install the latest version of EOS Utility listed for your computer's operating system (should be ver. 3.8.20).

Once the latest EOS Utility has been installed login to the Canon Image Gateway site (HERE). When your account homepage loads look for the "Add new Wi-Fi products" section. Click the option for adding a new product, and follow the instructions on the next page.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: EOS 6D Mark II Web Registration

Charles2017 — Tue, 21 Aug 2018 09:46:33 GMT

Hi, I have V3.8.20 still the same "Failed to connect to Server" message.

Re: EOS 6D Mark II Web Registration

Charles2017 — Tue, 21 Aug 2018 11:56:13 GMT

Sorted! It is actually region dependent, In my Canon ID I changed my country to Hong Kong, registered the camera and changed back to UK. I now get 2 Image Gateways, one for EMEA and the other for Asia, double the storage capacity!

Re: EOS 6D Mark II Web Registration

Jan6D — Wed, 15 Apr 2020 08:15:06 GMT

I was veeeery happy to see that Canon still supports a almost 10 year old camera. The new image.canon-storage-option is supposed to work with my beloved 6D, too.

BUT I do get the same error message, no matter how I delete the camera from my Canon-accound and add it while changing to another country. Does anyone else has an idea on what to do?

The camera was bought in the United States, but I guess / hope that does not matter much?

Thanks for your help!

Re: EOS 6D Mark II Web Registration

Stephen — Wed, 15 Apr 2020 12:07:51 GMT

The EOS Utility is having issues updating the certificate for most EOS cameras right now. Bear with us while we work out the kinks rolling out the new service, please.

Re: EOS 6D Mark II Web Registration

Jan6D — Wed, 15 Apr 2020 14:01:37 GMT

Great, thank you for the feedback, then I'll keep my legs still until further notice.

Re: EOS 6D Mark II Web Registration

Charles2017 — Wed, 15 Apr 2020 15:59:00 GMT

Now it's image.canon I can only login to one of the regions so I now can't access some of my pictures.

Re: EOS 6D Mark II Web Registration

lerebelo — Sat, 18 Apr 2020 11:26:59 GMT

I have the same issue with my EOS 6D. Can you please let us know when this issue will be solved?

Re: EOS 6D Mark II Web Registration

Jan6D — Mon, 20 Apr 2020 11:48:14 GMT

Now it is working. Thank you, Canon!

Re: EOS 6D Mark II Web Registration

Charles2017 — Mon, 20 Apr 2020 12:12:13 GMT

It's still not working, I can't access any other region.

Re: EOS 6D Mark II Web Registration

lerebelo — Mon, 20 Apr 2020 12:16:47 GMT

It is now working. Thanks

Re: EOS 6D Mark II Web Registration

Charles2017 — Mon, 20 Apr 2020 12:26:51 GMT

Ierebelo, can you access other regions?

Re: EOS 6D Mark II Web Registration

Charles2017 — Mon, 20 Apr 2020 15:54:03 GMT

Actually looking at this in a bit more detail the iPad app is hopeless, the display only occupies about a half of the screen and it doesn't even store my login details.

In fact what's the point of the app when just logging in with Chrome on the iPad is better?

Re: EOS 6D Mark II Web Registration

lerebelo — Mon, 20 Apr 2020 15:57:04 GMT

Didn't try because I just created an account now and my problem was to access to image.canon. Now I can and also can upload photos from the camera to the cloud