topic Re: cannon wont import picutures in EOS DSLR & Mirrorless Cameras

cannon wont import picutures

jordantcisco — Mon, 28 Nov 2016 18:36:23 GMT

hi i have a rebel SL1 and it wont import via usb anymore. any help would be great.

Re: cannon wont import picutures

kvbarkley — Mon, 28 Nov 2016 18:46:38 GMT

What computer and operating system?

Have you tried a new cable?

Re: cannon wont import picutures

Crista — Mon, 28 Nov 2016 18:46:46 GMT

Hi jordantcisco!

Thanks for posting in the Canon Forums!

To have a better understanding of your issue, please let everyone know what operating system (WIndows 7/8/10 or Mac OS 10.X) you are using. That way, community will be able to assist you with suggestions appropriate for your product.

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

Re: cannon wont import picutures

jordantcisco — Tue, 29 Nov 2016 18:53:35 GMT

hi i am using a mac 10.12.1

Re: cannon wont import picutures

jordantcisco — Wed, 07 Dec 2016 03:17:34 GMT

my cable is working and i have a macOS seirra version 10.12 1. i tired to finf the utility for ti but it said there wasnt one.

Re: cannon wont import picutures

Richard — Wed, 07 Dec 2016 04:53:10 GMT

Hi Jordantcisco,

Thank you for posting.

For assistance with this, please contact us.

Re: cannon wont import picutures

jrhoffman75 — Wed, 07 Dec 2016 13:30:35 GMT

I believe there are issues with EOS Utility USB connection in macOS Sierra.

Use the SD card reader if your computer has one or an external SD card reader.