topic Re: Canon EOS Rebel T6 won't connect to MacBook Pro in EOS DSLR & Mirrorless Cameras

Canon EOS Rebel T6 won't connect to MacBook Pro

sauce — Sun, 19 Nov 2017 20:11:49 GMT

I have a 2017 MacBook Pro running macOS High Sierra (10.13.1), and my EOS T6 will not show up when I connect it to the computer. My Mac has two USB-C ports and my camera's cord is a USB-A, but I have an adapter. I've tried turning off the WiFi function on my camera, but it still won't work. How can I fix this issue?

Re: Canon EOS Rebel T6 won't connect to MacBook Pro

Waddizzle — Sun, 19 Nov 2017 21:18:36 GMT

I do not use a MAC, but anytime someone says "adapter", that raises a red flag. Check your cable, too. You should have had a cable that came with your camera.

Push come to shove, you can always use a card reader, assuming that your MAC does not already have a built-in reader slot.

Re: Canon EOS Rebel T6 won't connect to MacBook Pro

sauce — Mon, 20 Nov 2017 01:11:22 GMT

Thanks a bunch! I'll look into that. But I am using the cable that came with my camera.

Re: Canon EOS Rebel T6 won't connect to MacBook Pro

7Eleven — Mon, 20 Nov 2017 14:31:12 GMT

You might need to download the latest version of EOS utility for your camera. It looks like EOS utility for Sierra is the latest version available now. I hope that helps.

Re: Canon EOS Rebel T6 won't connect to MacBook Pro

TCampbell — Mon, 20 Nov 2017 18:15:06 GMT

When you say the camera "wont show up"... what exactly are you trying to do and/or expecting to happen?

It is possible to configure the Mac to auto-launch a software application when a camera is connected... my own Mac was specifically configured to not do this (because I have too many different photo applications so I always prefer to manually launch the software of my choice.)

What software are you trying to use?

You can check for the camera by launching the "System Information" utility (it's in the "Utilities" folder of your Mac but you can also get to it by clicking the Apple icon in the extreme upper-left corner of the screen and pick "About this Mac", then click the "System Report..." option and this will launch "System Information".

In "System Information" check the "USB" section (in the left margin under the Hardware section) and scroll the list.

Note that the "System Information" utility builds the list of devices when it is launched... so the camera would need to be plugged in and powered on before you launch System Information (if you connect the camera after you launch System Information then it wont show up in the list unless you do a "File" -> "Refresh Information" to make it re-scan for connected devices.

BTW, the new Macs are all just switching over to the new USB-C standard... so you'll have to use the adapter (hopefully that's the Apple-branded adapter and not a 3rd party ... I get varying quality whenever I try 3rd party stuff but Apple seems to be really fussy about their own product quality and it tends to be rock solid.)

Anyway, I just did a quick search at Cables to Go and it is possible to buy a direct attach cable that is "USB-C to USB Mini-B".

Re: Canon EOS Rebel T6 won't connect to MacBook Pro

Cschallenkamp — Wed, 28 Feb 2018 19:37:24 GMT

how do you dowload the new EOS??

Re: Canon EOS Rebel T6 won't connect to MacBook Pro

7Eleven — Thu, 01 Mar 2018 01:54:15 GMT

EOS Utility is on the Canon website. Look up your camera model and go to drivers and downloads > select your Operating System and version > download EOS Utility.

Re: Canon EOS Rebel T6 won't connect to MacBook Pro

TrudySample — Fri, 27 Dec 2019 21:18:09 GMT

I've connected the camera successfully to my other Macs, so I think you may be right about the cable. I tried connecting the cable that came with the camera to the USB-C adapter on each of the plugs on my MacBook, so I'm pretty sure I've narrowed it down to an issue with the adapter. While the adapter works without issue on other things, there seems to be a problem with the data to and from the camera.

I've ordered a USB-mini to USB-C and am hoping that works. Thanks for the suggestion!

Re: Canon EOS Rebel T6 won't connect to MacBook Pro

TrudySample — Thu, 02 Jan 2020 05:45:23 GMT

Turns out it wasn't the cable. I looked further into it, but still can't find a resolution.

Re: Canon EOS Rebel T6 won't connect to MacBook Pro

jrhoffman75 — Thu, 02 Jan 2020 11:27:46 GMT

Does the Mac that doesn't connect to the camera have Catalina?

Re: Canon EOS Rebel T6 won't connect to MacBook Pro

TrudySample — Thu, 02 Jan 2020 14:59:54 GMT

Yes! My Macs all stay up to date. I normally give it a few days for any bugs and fixes to be released, but it’s updated at this point.

Re: Canon EOS Rebel T6 won't connect to MacBook Pro

jrhoffman75 — Thu, 02 Jan 2020 15:04:42 GMT

There is a reported problem with USB connection and macOS 10.15.2.