topic Playback sound issue T5i in EOS DSLR & Mirrorless Cameras

Playback sound issue T5i

journteach — Wed, 01 Nov 2017 18:54:05 GMT

I have recorded video on the T5i, but while in playback mode does not have audio. I have turned up the audio icon in playback mode as well as used the manual dial, still hear nothing.

The audio recording is actually working for the video, when dropped into i-movie, you can hear the sound great. But there's no assurance it's working after you've recorded. Help!

Re: Playback sound issue T5i

Richard — Sun, 05 Nov 2017 00:22:31 GMT

Hi Journteach,

Thank you for posting.

During the playback of one of your videos, turning the Main Dial, located just behind your camera's shutter button, should adjust the volume.

If this isn't the case, I recommend contacting our Technical Support team. For contact option, please use this URL: http://Canon.us/ContactCF

Re: Playback sound issue T5i

journteach — Sun, 05 Nov 2017 21:10:54 GMT

Thanks, but I did already try increasing the volume using the main dial, as indicated in the first post. I guess i will just have to contact customer support.

Thanks