topic Re: Canon lost my camera!!! in EOS DSLR & Mirrorless Cameras

Canon lost my camera!!!

GustavoRemor — Wed, 18 Jul 2018 17:56:28 GMT

So i send my 6D mkll to the factory servise due a problem whith the sensor, the canon said is a warranty case, great!
I not living in US so i put a andress of the fishisfast, to hold my package until the date I'd be in the country July 9-20.
But the guy who entered the address in Canon service, put the wrong number and send to FEDEX! The right number would be 15, and he put 75!
According to Fedex the package was delivered on June 30, I waited to receive an email from fishisfast, and it never happened, on July 6 I emailed them asking about my package and they informed me that it never arrived.
So I sent an email to canon asking for the delivery address and I saw the error that THEY committed, a wrong number, I answered the email showing the mistake, I attached the repair request form (where the address was in the first place)

[image removed due to visible personal information]

They sent me to another department, which took a week to respond: ''Fedex investigated this delivery and the camera was delivered to the correct address and signed for.'' Then I replied that the mistake was not fedex, I explained all this to him , and now it's been 2 days and no answer, Friday I'm leaving the country, without my camera. Thank you canon!

Re: Canon lost my camera!!!

Danny — Wed, 18 Jul 2018 17:59:56 GMT

Hi, Gustavo!

Thanks for posting on our forum. We can certainly understand your frustration and we can see how there may have been a misunderstanding regarding the numbers in your contact information due to how the numerals 1 and 7 are written in different parts of the world.

We recommend that you contact our telephone support team for more immediate assistance. You can reach them at 1-866-510-1335 weekdays between 8 AM and 8 PM ET.

We look forward to your call!

Re: Canon lost my camera!!!

shadowsports — Thu, 19 Jul 2018 03:04:29 GMT

We all feel for your loss. Regardless of where it went, if someone signed for it, its gone. I hope you purchased insurance. A replcement is all you can hope for now. Hope you'll have a speedy resolution.

Re: Canon lost my camera!!!

ebiggs1 — Thu, 19 Jul 2018 15:12:04 GMT

"Regardless of where it went, if someone signed for it ..."

Who signed for it? If it was not a Canon agent Canon is not responsible if it was they are. Seems easy enough.

Re: Canon lost my camera!!!

RobertTheFat — Thu, 19 Jul 2018 16:51:57 GMT

@ebiggs1 wrote:
"Regardless of where it went, if someone signed for it ..."

Who signed for it? If it was not a Canon agent Canon is not responsible if it was they are. Seems easy enough.

I think it's the other way around. According to the OP's narrative, Canon misdirected the shipment via FedEx, who allowed the wrong recipient to sign. If Canon had correctly shipped it via Fishbone(?), I think the OP's claim would be against the shipper. As it is, I think the OP has a claim against Canon and possibly FedEx. (Only a lawyer could say for sure, and I'm not one.)

Re: Canon lost my camera!!!

ebiggs1 — Thu, 19 Jul 2018 19:52:04 GMT

"...who allowed the wrong recipient to sign."

OK fine but who signed for it? It still seems simple enough. Fedex knows where they took it and they know who signed for it (return delivery?). If the addy they recieved was a valid one, they did their job.

"If it was not a Canon agent (that screwed it up whether signing or addressing) Canon is not responsible if it was they are."

I was not very clear with my that question! Still seems simple to me.

Re: Canon lost my camera!!!

kvbarkley — Thu, 19 Jul 2018 21:34:49 GMT

The image that I had the mods delete might have explained things. It appears that the OP used the European style 1 (with a long tail on the front) that someone at Canon saw as a seven.

So Fed-Ex got the wrong address, and some lucky person got a free camera since you are under no obligation to return stuff that comes to you by accident.

So the OP wrote an ambiguous address, Canon made the wrong guess and Fed-Ex shipped it where they were told to.

I have no idea where the fault lies here.

Re: Canon lost my camera!!!

GustavoRemor — Fri, 20 Jul 2018 01:10:26 GMT

I will clarify some points, the zip code had 2 numbers 7, which make clear what is a 7 or 1, (my 7 has a dash in the middle)

Who entered the return address made a mistake, after fixed, the canon sent through fedex to the wrong place, to number 75 on the same street.

Canon is now dealing with the fedex, and fedex is looking for who signed, no news yet

Tomorrow morning I'm leaving, hope they return my camera 😞

Re: Canon lost my camera!!!

ebiggs1 — Fri, 20 Jul 2018 13:23:01 GMT

"So the OP wrote an ambiguous address, Canon made the wrong guess and Fed-Ex shipped it where they were told to."

That is the way I see it too. Someone needs to go to "75" and ask for it back but, like said, they are not required to do anything.

Re: Canon lost my camera!!!

GustavoRemor — Fri, 20 Jul 2018 13:34:13 GMT

"So the OP wrote an ambiguous address, Canon made the wrong guess and Fed-Ex shipped it where they were told to."

I'll let you decide if it's ambiguous or not:

Re: Canon lost my camera!!!

kvbarkley — Fri, 20 Jul 2018 13:57:52 GMT

Looks ambiguous to me.

The top line sure looks like a "75."

I don't know how they train the people who transcribe these, it probably consists of "Read these and type the info from that box in this place in the computer"

But I doubt they teach them to look over the whole card to determine the font before entering the data.

When I scan this I just parse each individual character.

Re: Canon lost my camera!!!

GustavoRemor — Fri, 20 Jul 2018 14:04:08 GMT

Came on, the guy need to put all the andress, including zipcode!
I understand that was a mistake, but it sure was not mine.

Re: Canon lost my camera!!!

RobertTheFat — Fri, 20 Jul 2018 14:19:37 GMT

@GustavoRemor wrote:
"So the OP wrote an ambiguous address, Canon made the wrong guess and Fed-Ex shipped it where they were told to."

I'll let you decide if it's ambiguous or not:

To an American not familiar with European orthographic conventions, yes it is ambiguous. In handwriting, we don't put the serif on a "1", so most would not think to look for, or even understand the significance of, the disambiguating slash mark through the "7". Should the folks at Fedex, who presumably see shipments to and from Europe on a regular basis, have gotten it right? I suppose so.

Re: Canon lost my camera!!!

kvbarkley — Fri, 20 Jul 2018 14:35:28 GMT

As I said before, I have no idea where the fault lies.

Re: Canon lost my camera!!!

ebiggs1 — Fri, 20 Jul 2018 14:38:28 GMT

OK, is the first number 15 or 75? The 719 is definitely 719, to me anyway.

Re: Canon lost my camera!!!

shadowsports — Fri, 20 Jul 2018 14:42:07 GMT

Like I said. FedEx gave it to someone. They signed for it. It's gone now. If the package cannot be recovered, its an insurance claim. For the owner or shipper.

The carrier can't be held responsible if they in fact delivered to the address on the label.

Is Canon responsible? I suppose if one can prove that the shipper absolutely sent your stuff to the wrong address resulting in a loss, then they might help in some way. But that way, is likely going to be an insurance claim.

I had 4 tires that should have come to a friends shop. Instead they got dropped off at a local Costco. The UPS guy had 80 tires on his truck, 76 of them for Costco, 4 for another address (me). Costco got all of them. Although they were labeled correctly, Costco kept them and I got another set shipped from Tirerack. They just claimed it as a loss.

Quickest resolution. File an insurance claim.

Re: Canon lost my camera!!!

wq9nsc — Fri, 20 Jul 2018 17:11:57 GMT

The 1 would be ambigious if it were not for the zip code line. There you have a 1 and a 7 from the same "author" in the same 5 digit number so it should have been clear to the data entry person at Canon that it is a #1 in the first part of the address.

We tend to use minimally paid (often outsourced) postions for this type of corporate work and generally built into the expected cost savings is the coverage of errors that occur.

Good luck on getting this resolved.

Rodger

Re: Canon lost my camera!!!

GustavoRemor — Mon, 06 Aug 2018 19:14:21 GMT

Hi everyone, Canon has solved the problem, they sent me a refurbished, a new battery and charger, thanks Dayvon who kep intouch with me and solved this misunderstanding, peace!

Re: Canon lost my camera!!!

Waddizzle — Mon, 06 Aug 2018 22:56:55 GMT

I have most of my packages, especially ones that need a signature, delivered to the local UPS store, or pickup center.