topic Re: Can't get photos to transfer from Canon 5D Mark IV and 1Dx II to iPad Pro 11 in EOS DSLR & Mirrorless Cameras

Can't get photos to transfer from Canon 5D Mark IV to iPad

Wil130553 — Sat, 07 Jul 2018 15:23:36 GMT

Hello,

Can't get photos to transfer from Canon 5D Mark IV to iPad via cable but only when I remove one of the cards. Doing this with the 5D mark iii is no problem. What am I doing wrong?

Nb. All latest firmware installed.

Re: Can't get photos to transfer from Canon 5D Mark IV to iPad

TCampbell — Fri, 06 Jul 2018 22:24:58 GMT

The 5D III doesn't have WiFi. The 5D IV does.

For Canon cameras that DO support WiFi, it's important to know that only ONE interface type can be active at a time.

This means if you enable WiFi on the 5D IV, then the side-effect is that you have disabled the USB interface (you wont be able to transfer images via the cable.)

You can either (a) use the "Canon Connect" app (available free from the iOS "App Store") and transfer the images via WiFi -or- (b) you can disable the WiFi (which re-enables the USB interface) and use the cable to transfer the images.

Keep in mind that iOS doesn't understand how to decode RAW files (RAW files do contain an embedded thumbnail which is a small JPEG version of the image ... and it might display that depending on which software you use, but wont be able to open a .CR2 (RAW) file.)

If you shot in RAW, there is a menu on the camera to convert your RAW images to JPEG images (typically I shoot and save RAW to just one memory card. When I have the camera do the conversion, I tell it to use the second card as the target. That way all the RAW images are on one card, and all the JPEG are on the other.)

If you use that option, you'll have to select answers to questions for things that aren't applied to RAW files (things like white balance, picture style, etc.)

Re: Can't get photos to transfer from Canon 5D Mark IV to iPad

Wil130553 — Sat, 07 Jul 2018 09:19:13 GMT

Hi Tim, thanks for the guidence. Will try this out

Re: Can't get photos to transfer from Canon 5D Mark IV to iPad

Wil130553 — Sat, 07 Jul 2018 12:43:35 GMT

Hi,

my wifi is switched off but still cannot download the files from the camera direct into thr iPad. This only works when I remove one of the cards first. This strange behavior is not taken place when I use the 5D Mark iii

Any other suggestions welcome

Re: Can't get photos to transfer from Canon 5D Mark IV to iPad

RobertTheFat — Sat, 07 Jul 2018 13:27:54 GMT

@Wil130553 wrote:
Hi,
my wifi is switched off but still cannot download the files from the camera direct into thr iPad. This only works when I remove one of the cards first. This strange behavior is not taken place when I use the 5D Mark iii

Any other suggestions welcome

Are you sure you're trying to download from the right card? I'll venture a guess that you can only download from the card the camera is set to use. If you remove a card, that action automatically sets the camera to use the other, thus removing any ambiguity.

Re: Can't get photos to transfer from Canon 5D Mark IV to iPad

jrhoffman75 — Sat, 07 Jul 2018 13:31:39 GMT

That is the same behavior as the 1D X. Seems to be normal behavior for the newer models.

https://community.usa.canon.com/t5/EOS/Problem-transferring-photos-from-5D4-to-iPad-Pro-or-iPhone-X/td-p/238525

Re: Can't get photos to transfer from Canon 5D Mark IV to iPad

Wil130553 — Sat, 07 Jul 2018 15:12:43 GMT

‘Hi Bob, yes I am sure and which card slot I use it does not matter.

Re: Can't get photos to transfer from Canon 5D Mark IV to iPad

Wil130553 — Sat, 07 Jul 2018 15:14:55 GMT

Hi John, same issue and same behavior. Perhaps we need a firmware update

Re: Can't get photos to transfer from Canon 5D Mark IV to iPad

jrhoffman75 — Sat, 07 Jul 2018 15:20:43 GMT

Its an iOS problem it seems.

https://www.dpreview.com/forums/thread/4205659

Re: Can't get photos to transfer from Canon 5D Mark IV to iPad

SpiderWoW — Sun, 27 Jan 2019 12:47:27 GMT

that doesnt fix the problem for me

regardless having one or two cards inside (and also which one)

the Gallery App starts on

- iPad Pro 2018 12,9 inch (3rd gen) iOS 12.1.3 (and before) on connecting the

- Canon 5D Mark IV Firmware 1.1.2

but the import button / screen does not show up on the ipad

(wireless is off)

(i am using 2 different original apple USB-C to USB connectors which are working with my other cameras but not with the 5D)

Re: Can't get photos to transfer from Canon 5D Mark IV to iPad

jrhoffman75 — Sun, 27 Jan 2019 13:03:55 GMT

Are the other cameras Canon cameras?

Re: Can't get photos to transfer from Canon 5D Mark IV to iPad

SpiderWoW — Sun, 27 Jan 2019 13:12:40 GMT

works at least with a Canon Powershot S100 perfectly

Wolfgang

Re: Can't get photos to transfer from Canon 5D Mark IV to iPad

SpiderWoW — Sun, 27 Jan 2019 13:17:32 GMT

it worked (one time) in 1 of 100 tries (after trying to dis and reconnect about 40 times) . i saw content of both cards that time . raw and jpeg L

and it was also possible to import them from the mark iv

but since then not even once

Re: Can't get photos to transfer from Canon 5D Mark IV and 1Dx II to iPad Pro 11

RistoBKK — Tue, 29 Jan 2019 09:32:06 GMT

I have used several iPads succesfully via cabel connection icluding older 9.7 Pro. Problems started with newest iPad Pro 11 with both of my cameras 5D IV and 1Dx II all with latest Firmwares. I have tried unsuccesfully with several cabels or only w 1 JPEG memorycard. I feel very disappointed as these are PRO models from both manufacturers!

Re: Can't get photos to transfer from Canon 5D Mark IV and 1Dx II to iPad Pro 11

jrhoffman75 — Tue, 29 Jan 2019 12:49:49 GMT

This blog discusses it working well.

https://nicolesyblog.com/2019/01/22/lr-cc-travel/

Maybe posting a question on the blog could get some info.

Re: Can't get photos to transfer from Canon 5D Mark IV and 1Dx II to iPad Pro 11

SpiderWoW — Tue, 29 Jan 2019 14:11:45 GMT

in my opinion the blog is talking importing to ipad via a card reader not directly via cable from the 5D mark IV

in the meanwhile i also tested with a canon 7D which also worked fine and everytime / card

but still no success with the 5D mark iv

Re: Can't get photos to transfer from Canon 5D Mark IV and 1Dx II to iPad Pro 11

SpiderWoW — Tue, 12 Feb 2019 12:17:05 GMT

i tested further and its perfectly working with

Canon Powershot 100 S
Canon 7D
Canon R

but NOT with the Canon 5D Mark IV also not with only 1 card in the camera (i tested with 2 different 5D . mine and from a friend)

the Gallery Opens on connect but the import doesnt get activated

another problem seem to exist if you put 2 cards in a card reader with 2 slots

the gallery show only one cards content and after discarding it the import screen is still shown and doesnt get closed
having only one of my 5d mark iv cards in . its working like expected

so it might be on apple side

Wolfgang

Re: Can't get photos to transfer from Canon 5D Mark IV and 1Dx II to iPad Pro 11

RistoBKK — Thu, 14 Feb 2019 10:52:08 GMT

Apple EU HQ took my case seriously and remotelly collected data from my iPad and forwarded case to technical center.

i believe they will fix this problem...hope...

Re: Can't get photos to transfer from Canon 5D Mark IV and 1Dx II to iPad Pro 11

Wil130553 — Thu, 14 Feb 2019 16:18:49 GMT

Have again installed latest firmware on my camera and problem solved

Re: Can't get photos to transfer from Canon 5D Mark IV and 1Dx II to iPad Pro 11

SpiderWoW — Thu, 14 Feb 2019 16:36:03 GMT

which camera you did update the firmware again ?

5d m 4 or 1d `?

and the same firmware you already had on the camera ?

if yes it would be clearly a canon bug imho

does not work for me (5D mark iv / most current firmware)