topic Re: 5D Mark IV Dead Body. NO power in EOS DSLR & Mirrorless Cameras

5D Mark IV Dead Body. NO power

Faxan — Sun, 01 Jul 2018 22:22:45 GMT

Hi everyone. I´m photographer from Spain.

Last thursday my 5D MK IV died. I was working and suddenly no batery. I Changed the batery for a loaded one but dont work. The camera is dead. No power, no red led when insert batery. I have read about this issue in some forums. There is many people with this problem. That´s worry. I dont know what is the problem, if is faulty cameras o lens thirds incompatibility that blown the PCB.. I bought the camera in January 2017. I can´t believe than canon allow this in a profesional camera.

Do you know about this problems with 5D MK IV? and if canon repairs this issues for free?

Thanks

Re: 5D Mark IV Dead Body. NO power

Waddizzle — Sun, 01 Jul 2018 22:53:20 GMT

You should contact Canon Support, instead of a forum.

Re: 5D Mark IV Dead Body. NO power

Faxan — Sun, 01 Jul 2018 22:59:20 GMT

Sure, I do 😉 but the forums are here to talk about these issues

Re: 5D Mark IV Dead Body. NO power

BurnUnit — Mon, 02 Jul 2018 00:27:16 GMT

Maybe a sticky or faulty switch on the battery door or memory card door?

Re: 5D Mark IV Dead Body. NO power

ebiggs1 — Mon, 02 Jul 2018 14:29:09 GMT

"I´m photographer from Spain."

Canon USA has a full warranty. Who knows about Spain? You need to contact either the place where you bought it or Canon directly. I don't think, but I'm pretty sure Canon USA can't help you

" I have read about this issue in some forums."

Don't believe all you read on the ole inner web.

Re: 5D Mark IV Dead Body. NO power

Faxan — Mon, 02 Jul 2018 14:43:05 GMT

I have already contact with Canon Spain for warranty. I dont be here to solve de problem only share!

I only write here to share my problem to guess why this happens. It is unacceptable that this happens in professional cameras. I think that even out of warranty, canon should take care of the repair without cost.

You can see more people with this issue in their cameras. These are two cases in youtube:

Ok thanks for nothing.

Re: 5D Mark IV Dead Body. NO power

TCampbell — Mon, 02 Jul 2018 15:44:42 GMT

Despite what the YouTube videos might lead you to belive (because you can find a video that claims any product is a failure), the 5D IV certainly isn't known for this issue.

There have been cameras in the past that have been known for one problem or another ... and we tend to see a much higher than normal "my ___ model camera is having a problem with ___". This really doesn't happen with the 5D IV.

There are a few things you should try before you send your camera in.

#1 Remove everything from the camera body... make sure it doesn't have a card, a lens, a battery grip, etc. so you're just down to the bare-bones camera body (you can attach the dust cap to the front of the body... that wont effect anything.)

#2 Insert a genuine Canon battery ... but nothing else (do not attach a lens or insert a memory card, etc.)

#3 Power it up

Does it work in this condition?

A healthy body will power up without a lens or memory card. You wont be able to take any photos... but it will help you identify if possibly a bad memory card or lens issue is to blame (and I've definitely seen battery grips be responsible for these issues.)

There is a tiny switch build into the memory card door and battery door that detects if the door is open. Power is cut if either door isn't completely closed. Make sure those doors are closed (and not damaged).

If it still does not work, it needs service.

Re: 5D Mark IV Dead Body. NO power

Faxan — Mon, 02 Jul 2018 20:30:02 GMT

Thanks for your reply TCampbell. I checked all you say and no works. It needs service. The issue in my camera is the same that users in this videos. There are some users with this problem but indeed not enough to be a serius problem. I would like to know why it happen... what piece inside blown and why. What a bad luck :S

I will send to Canon service tomorrow

Re: 5D Mark IV Dead Body. NO power

TCampbell — Mon, 02 Jul 2018 20:33:24 GMT

@Faxan wrote:
Thanks for your reply TCampbell. I checked all you say and no works. It needs service. The issue in my camera is the same that users in this videos. There are some users with this problem but indeed not enough to be a serius problem. I would like to know why it happen... what piece inside blown and why. What a bad luck :S

I will send to Canon service tomorrow

I could simply be a defective switch (e.g. if the camera thinks a door is open even though you closed it.). Just occasionally I have encountered stories where a camera wouldn’t typically power up, but the owner pressed on the door (near the switch location ... that’s easy to spot because you’ll see a plastic post that presses against the switch when the door is closed) then it work.

Canon service is pretty good. They probably have the best reputation in the industry.

Re: 5D Mark IV Dead Body. NO power

Faxan — Mon, 02 Jul 2018 20:45:25 GMT

I check that switch in the battery door. 😉 But stills no power 😞 When I receive back the camera i will post what was the real problem.

Thanks a lot for your replies

Re: 5D Mark IV Dead Body. NO power

Rodeelja — Sat, 08 Dec 2018 05:34:45 GMT

How did you go Faxan?

We just had a camera die - it's not quite 2yrs old so wondering if they found the fault in your camera.

Re: 5D Mark IV Dead Body. NO power

Faxan — Sat, 08 Dec 2018 12:15:49 GMT

Hi Rodeelja. There were a failure in PCB. I sent to canon to replace it. 150 €. I dont understand how it could happen in a profesional camera.

Re: 5D Mark IV Dead Body. NO power

ebiggs1 — Sat, 08 Dec 2018 14:24:13 GMT

"I dont understand how it could happen in a profesional camera."

It can happen to anything made by the hand of man. Professional or otherwise, that has no bearing.

Re: 5D Mark IV Dead Body. NO power

wq9nsc — Sat, 08 Dec 2018 15:18:19 GMT

Every electronic component has a non-zero failure rate including both mil spec and the even more expensive "space qualified" components. (and if these still less than perfect spec level components were used the 5D4 body cost would exceed the cost of a new luxury auto).

A DSLR system consists of a large system of integrated electronic and electromechanical assemblies so the possibility of system failure is far higher than that of any individual component. The probabilty of product failure is still very low and most owners will not experience a significant issue in the design life expectancy of the camera but that in no way equates to an expectation of zero failures. That is why warranties and service departments exist.

Just over two years ago a friend took delivery of a $170,000 Porsche after waiting several months for it to be built and delivered. It suffered terminal engine failure within 50 miles of the dealer due to a manufacturing defect in a single engine component part. The issue was properly resolved by Porsche with great customer service however it is a good reminder that nothing is perfect including a high performance car where the individual headrests probably cost as much as my 1DX 2 DSLR body.

Rodger

Re: 5D Mark IV Dead Body. NO power

RobertTheFat — Tue, 11 Dec 2018 22:38:32 GMT

@ebiggs1 wrote:
"I dont understand how it could happen in a profesional camera."

It can happen to anything made by the hand of man. Professional or otherwise, that has no bearing.

Quite true. If it's work you're being paid to do, you bring along a spare camera. Some learn that by listening to good advice; others learn it the hard way. But anyone who stays in the game long enough learns it.

Re: 5D Mark IV Dead Body. NO power

Robin58 — Sat, 15 Dec 2018 03:51:59 GMT

Sorry to disagree Tim, but I have been a member of a Canon 5D MK IV Facebook group for a while now and the instances that are starting to arise that show problems with this model are increasing. I have a 5D MK II I bought in 2010, 45000 shutter count and not one single problem in all that time. My MK IV is now 15 months old and only 6000 shutter count, but already has displayed ERR 3 times in the last 2 months - rectified by removing the battery and refitting it. I live in fear of it 'dying' like so many others I have heard about, the latest by a member of the group who had to pay $627 to have it repaired. The main circuit board apparently, like others I have read about.

I am presently collecting reports from everyone I can who has experienced a problem with a MK IV under 3 years old. So far I have 7 including myself. This may seem a small number in relation to the number sold, but in relation to the number of problems reported on the MK II up to 10 years old it is substantial.

I intend to write to Canon with the evidence I collect to see what they have to say about it. Nikon had a problem with their D600 and had the courtesy to recall and either repair or replace with a D610 for free I believe.

I shall try and remember to report back what I hear from Canon.

Re: 5D Mark IV Dead Body. NO power

Faxan — Wed, 19 Dec 2018 10:05:08 GMT

That's right, that's what I'm talking about.

And here everyone saying that anything manufactured by human can fail. What nonsense is that?

Of course, it can fail, but there should not be so many cases. It is that it is not a unique case. It has happened to a lot of people with this 5d mark iv. You are paying a large amount of money for a product that should have maximum quality controls.

Imagine that you are going with your car on the highway and in the middle of the road the steering wheel is blocked. THAT is something that NEVER should happen. Well I could say 1000 examples.

I also had a 5d mark II for 9 years and never gave me an error in 500,000 shots. I understand that things can fail. But what happens with the 5d mark iv is not normal, even if it is an insignificant number of cameras, they are failing.

Canon must solve that.

Re: 5D Mark IV Dead Body. NO power

ebiggs1 — Wed, 19 Dec 2018 16:38:18 GMT

"I also had a 5d mark II for 9 years and never gave me an error in 500,000 shots. I understand that things can fail."

I don't think you do! The fact you had or I had a camera that worked flawlessly forever is no guarantee that the next one will do the same. It should I agree and the vast majority do. But it still proves nothing beyond you had a very good camera that lasted 500,000 shots. Again anything made by the hand of man can and WILL eventually fail. Perhaps the Mk IV has a faulty MB, maybe not. It is just another product made by man.

"...it is an insignificant number of cameras, they are failing."

All products have a DOA (dead on arrival) factor. Plus MTBF (mean time before failure) rate. It is just unavoidable that some, hopefully a very small number of anything, will fail prematurely. I am sorry it was yours.

Re: 5D Mark IV Dead Body. NO power

Robin58 — Mon, 24 Dec 2018 03:11:25 GMT

But what if the failure rate of a new product starts exceeding the expected number of failures ebiggs1, like the Nikon D600 did and which Nikon ended up doing a recall on it. Don't you think we should be highlighting a problem that has started to affect an increasing number of purchasers of the Canon 5D MK IV on a forum like this? No one should expect a product to fail through a faulty manufacturing defect and not get it repaired free of charge.

Re: 5D Mark IV Dead Body. NO power

Faxan — Mon, 24 Dec 2018 03:13:43 GMT

That's it.