topic Bought New EOS 80D But Suspect That I Received A Unit That Was Returned By Someone Else. in EOS DSLR & Mirrorless Cameras

Bought New EOS 80D But Suspect That I Received A Unit That Was Returned By Someone Else.

Philomath — Sun, 27 May 2018 20:15:01 GMT

I just purchased a New Canon EOS 80D body only and a new Canon lens separately.

There is a mail-in warranty post card for the lens in the box for the lens.

There is NO mail-in postcard for the warranty for the camera body in the box for the camera body.

There is NO DVD with software in the box for the camera body.

The camera instuction books were NOT in a sealed plastic envelope in the box for the camera body, they were just stacked inside a pocket in the box.

There was NOT any color advertising pamphlets in the box for the camera body.

I am wondering if I got a unit that was returned by someone else and not all of the items were returned with it.

Can anyone please tell me if there is supposed to be a mail-in warranty card in the box for the 80D body only?

Can anyone please tell me if there is supposed to be a dvd with software in the 80D body only box?

Can anyone please tell me if the instruction books are supposed to come in a sealed plastic envelope for the 80D body only?

Can anyone please tell me if there is supposed to be any advertising pamphlets in the box for the 80D body only?

Thank you for your help.

Re: Bought New EOS 80D But Suspect That I Received A Unit That Was Returned By Someone Else.

RobertTheFat — Sun, 27 May 2018 22:15:06 GMT

Where did you buy it?

Re: Bought New EOS 80D But Suspect That I Received A Unit That Was Returned By Someone Else.

TCampbell — Sun, 27 May 2018 22:51:18 GMT

I don’t specifically have an 80D... but every Canon product has a warranty card in the box tied to the product you bought (the serial number will already be printed on the card and should match the serial number printed on the camera body and the serial number printed on the box).

Canon literature is normally in sealed plastic pouches.

When you power up a camera for the first time ... it will prompt you to enter the date/time if the camera has never been used.

Canon doesn’t seal the main box ... which does allow people to look at the camera inside (it is typically in a protective pouch that is not sealed).

When you buy a “refurbished” camera from Canon, they actually replace things like the warranty card, the instructions (you get a new set of instructions) and any cables/cords that come with the camera.

On the topic of cords... I noticed that many cameras no longer include a USB cord. If in doubt, check Canon’s product website which will tell you everything that should be in the box for a new camera.

I do not recall if the last camera I bought came with a DVD. Increasingly computers don’t come with CD/DVD trays anymore and even when they did, you got newer versions of the software by downloading from the website anyway. Consequently many companies just don’t bother with the physical disk media anymore. (Canon’s website will tell you if they would have included one).

SOMETIMES if a customer requests a “body only” camera and the retailer only has a “kit” version in stock, they’ll remove the lens and ship the remaining contents. (They lens is then often sold as a “white box” version ... it’s not “used” it’s just not in retail packaging because it was part of a kit.)

Re: Bought New EOS 80D But Suspect That I Received A Unit That Was Returned By Someone Else.

wq9nsc — Sun, 27 May 2018 23:36:10 GMT

Without the proper warranty card it is also possible you have a gray market (no U.S. warranty) camera.

It was properly packed with all specified items when it originally left Canon so it seems your camera had further adventures..

I would return it ASAP.

Rodger

Re: Bought New EOS 80D But Suspect That I Received A Unit That Was Returned By Someone Else.

Philomath — Sun, 27 May 2018 23:52:22 GMT

I bought it from B & H in NYC as an online purchase.

The retail box says lens not included.

Everything else looked like it was original packing, that is, the charger, strap, and battery all look like they were sealed at the manufacturer and have not been opened. There are no fingerprints on the camera body, just a few motes of dust on the reflex mirror that are barely visible.

But it just seemed suspect to me that the lens had the post card, but not the camera body. There is a 5 x 8 warranty printed description, but no post card. The lack of plastic envelope seemed odd also.

I tried asking B&H about it first by email and got a cryptic response that showed me my tracking numbers for shipment.

That was obviously a useless response.

Then I called them.

They claim that Canon packs things differently for different products and that it only matters that the hardware is there since software and manuals are available online.

When I said that I was concerned that it might have been an incompletely returned item.

They put me on hold for 2 minutes and when they came back, they claimed that they checked the serial number and that there was no previous owner for that number.

Since I am not in front of them, I can only take it on faith that they actually checked and that was the result.

I have not even taken the battery out of the package to charge it yet, because I was wondering if I got a returned unit.

So that is why I thought I would ask here. I cannot call Canon until Tuesday when the holiday is over and they may not be able to tell me if there is supposed to be a card or plastic envelope.

I posted the question on Amazon also with the hope that someone would have just bought one and be able to answer me.

Re: Bought New EOS 80D But Suspect That I Received A Unit That Was Returned By Someone Else.

Crista — Mon, 28 May 2018 00:25:47 GMT

Hi Philomath!

Thanks for joining and posting in the Canon Forums! We understand you have some concerns about what should be included with your brand new EOS 80D.

If you purchased the EOS 80D body only then this is what should be in the box:
EOS 80D Body
Battery Pack LP-E6N
Battery Charger LC-E6
Eyecup Eb
Wide Strap

The Limited Warranty card is printed on either postcard sized paper or larger tri-fold paper. We recommend checking to make sure the serial number on the camera matches with the number on the Limited Warranty card and on the box. Canon USA does not require you to mail in the Limited Warranty card for registration or warranty coverage. You'll just want to hold onto a copy of your sales receipt or order invoice for warranty purposes.

If you have any other questions or concerns about your camera, our Email Team can be reached on holidays and weekends HERE.

We hope this helps!

Re: Bought New EOS 80D But Suspect That I Received A Unit That Was Returned By Someone Else.

Philomath — Mon, 28 May 2018 03:59:59 GMT

Dear Crista,

Thank you for clearing up some of this for me.

"The Limited Warranty card is printed on either postcard sized paper or larger tri-fold paper."

I thought that postcard was the only official document. I do have the larger tri-fold pages. Now I understand.

Since you do not list any CD / DVD, I am now of the understanding I am expected to download the software from the Canon website.

In re-examining the contents, (for probably the fifth time now ), I found a "Register Online" pamphlet stuck to the back of the French / Spanish Basic Manual.

Can you clear up my final two questions on this, (and also for anyone else who might have the same concerns)?

The box contains the Basic Manual and the Spanish / French Basic Manual and they are just stacked in there.

There is not any plastic envelope containing them like I have seen in numerous unboxing videos on Youtube,

and there is no advanced manual.

Is there supposed to be the more advanced manual in the box also?

Or is it expected that I would download that from the Canon website?

Finally, are the manuals supposed to have been in a plastic envelope as I have seen on Youtube?

Thanks for your help.

Re: Bought New EOS 80D But Suspect That I Received A Unit That Was Returned By Someone Else.

shadowsports — Mon, 28 May 2018 18:15:13 GMT

My T6s came with a CD in sealed plastic. Its user guide (book) was not sealed. Also came with transfer cable in sealed bag. US warranty card with printed serial number in the box.

My 6D2 didn't come with any CD's or cables. The user guide was not sealed either. US warranty card with printed serial number in the box.

I purchased my T6s from BestBuy - no doubt in my mind it wasn't brand new. (not sold and returned)

I purchased my 6D2 from B&H, again no doubt in my mind it wasn't brand new. (not sold and retuned)

********

The camera should have a printed warranty card for USA... if it doesn't, return it, exchange it, whatever but a US product should have a card period. Up to you... Me, it would go back.

I did just buy a Sigma 150-600 with 1.4x kit (directly from Sigma). Its US warranty card had both items listed, but I think only one serial number... The one on the lens... the 1.4x has a serial number as well. It comes in a giant box and its clearly a kit "package", and is labeled as such.

While I don't use the cards themselves, I register everything online, I expect to see a US warranty card in the box with my purchase. B&H is reputable. I wouldn't expect something like this from them.

Re: Bought New EOS 80D But Suspect That I Received A Unit That Was Returned By Someone Else.

Philomath — Mon, 28 May 2018 18:42:05 GMT

Dear shadowsports,

Thanks for the info.

Was your warranty card the mail-in postcard or was it the Tri-fold Printed Paper?

The reason I am asking is I am trying to get an idea of what is being packed by the manufacturer lately.

Since Crista works for Canon, I take her at her words, and since your manuals were not plastic enveloped, then my unit is probably not a returned box.

It would be good if the manufacturers would show what documentation is in the box and how it is packed as well as the hardware since there is so much gray market, stripping, and premature failure returns in the industry. It makes buyers like me very wary.

Years ago I bought a superzoom point and shoot from Costco. When I opened the box in the parking lot it looked like someone had returned it and it had been repacked. I went back in the store and asked the staff. They claimed it was brand new and untouched. When I got home and charged the battery and powered it on, I found several pictures of the home and family of the person who had bought and returned it stored in internal memory. Everything on the camera appeared to work well and so I kept it and still have and use it. But I always remember that strange feeling I got when I opened the box in the parking lot finding things not packed like from a factory, and the annoyance I felt when I found someone else's pictures inside after being told by staff it was brand new.

Re: Bought New EOS 80D But Suspect That I Received A Unit That Was Returned By Someone Else.

Waddizzle — Mon, 28 May 2018 19:44:21 GMT

Manufacturers have moved away from packing a CD with their equipment because CD drives have practically become obsolete, and because of the wide variety of Operating Systems that they want to support.

Everything is web based now, even some software is a web based, subscription service.

Packing the full manual adds to the printing cost. It also increases the size of the box, which increases the cost. Again, most people seem to want an electronic copy so that they can always have it handy, which also saves space in the home.

B&H is a stellar reputation for Customer Service. It would not surprise me if they sold more Canon gear than any other US vendor. Their web site describes what comes packed on the box on the product page..

Re: Bought New EOS 80D But Suspect That I Received A Unit That Was Returned By Someone Else.

shadowsports — Wed, 30 May 2018 14:06:01 GMT

Philomath... 6D2 - tri-fold printed with serial number. T6s, mail-able printed postcard.

And like Waddizzle states.. 90% of manufacturers now don't include downloadable software. There is just no point to it.

As long as you received the printed tri-fold warranty paper (USA Warranty) you're fine. I would only feel funny if no US documentation was present. My previous post was based of believing you didn't get a document at all. I think you're fine.

Re: Bought New EOS 80D But Suspect That I Received A Unit That Was Returned By Someone Else.

Tim — Wed, 30 May 2018 22:38:13 GMT

Philomath,

As of your questions have already been addressed, I see no need to put redundant information forth. However, to address the last concern we saw you had, the manuals are not shrink wrapped or sealed. What you describe sounds how the equipment is packaged from the Factory. We hope you enjoy your camera.

Re: Bought New EOS 80D But Suspect That I Received A Unit That Was Returned By Someone Else.

Philomath — Wed, 30 May 2018 23:00:28 GMT

Dear Tim,

Thank you for your reply.

Since you indicate that there is no plastic envelope around the manuals, and other users have indicated that also,

can you please answer the one remaining question...

Is the 526 page Full Instruction Manual supposed to be in the box also,

or just the Basic Instruction Manuals in English, French, and Spanish

and therefore it is expected that the new owner will download the Full Instruction Manual from the Canon website?

Re: Bought New EOS 80D But Suspect That I Received A Unit That Was Returned By Someone Else.

lly3988 — Wed, 30 May 2018 23:11:14 GMT

Dear OP, if you still worry about it, why don't you just return the camera. Then you may go to a camera store in your area and ask if the salesperson will be willing to open up a new package for your inspection.

You are worrying a lot about the packing stuff and you will definitely be not happy and will not enjoy all else about taking photographs and video with the 80D.

YouTube unboxing videos showed different versions of packing. Some with printed manuals in sealed plastic bags and one without manual books in sealed bag. (that is abnormal) There is one showing other advertising booklets in the bag but mostly without. B & H is an authorized dealer and I don't believe that they will ship you a gray market camera but you can still call them to confirm.

Of course, you may check the shutter counts on the camera to verify that the camera is brand new.

Re: Bought New EOS 80D But Suspect That I Received A Unit That Was Returned By Someone Else.

Philomath — Thu, 31 May 2018 04:41:26 GMT

Dear lly3988,

Thanks for your post and your thoughts.

I would be interested in knowing how to check the shutter count if you could tell me.

As I posted earlier, I had this experience...

"Years ago I bought a superzoom point and shoot from Costco. When I opened the box in the parking lot it looked like someone had returned it and it had been repacked. I went back in the store and asked the staff. They claimed it was brand new and untouched. When I got home and charged the battery and powered it on, I found several pictures of the home and family of the person who had bought and returned it stored in internal memory. Everything on the camera appeared to work well and so I kept it and still have and use it. But I always remember that strange feeling I got when I opened the box in the parking lot finding things not packed like from a factory, and the annoyance I felt when I found someone else's pictures inside after being told by staff it was brand new."

And so it leaves me a little wary.

Think of it this way:

Let's say you went to a car dealer to pickup your brand new car. You did the paperwork, turned over the bank check and went out to the lot with the keys to drive it home. Everything looked fine, but you opened the trunk and saw that the jack was layed out across the floor of the trunk, there was a car manual next to some of the jack pieces along with loose tools, and nothing was in any kind of bag or container.

You start to wonder, did they have a flat, did the car break down while being test driven, why is this stuff not put away in an orderly fashion. You go back to your salesperson and tell them what you found and ask what gives. The salesperson tells you, oh that's how they come in. The mechanic must have forgotten during prep to put it all away or maybe he couldn't find the bag the tools are supposed to be in. Well it seems like a reasonable explanation, but I think you would probably look at all four tires to see if they look the same and were in new condition and you might ask them to let you see another car that had just come in to know if they were telling you the truth.

I figured if I asked here on the forum, I might hear from someone who had just purchased a DSLR how theirs was packed. I actually got lucky and got some answers from the company reps who were able to tell me what is usually shipped in the box.

My final question was about whether the advanced manual is usually included in the box or whether you are expected to download it.

But if you could tell me how to check the shutter count, that would be interesting and useful to me and to anyone else who buys a new or used DSLR.

TIA

Re: Bought New EOS 80D But Suspect That I Received A Unit That Was Returned By Someone Else.

TCampbell — Thu, 31 May 2018 15:52:48 GMT

@Philomath wrote:
Dear lly3988,

Thanks for your post and your thoughts.

I would be interested in knowing how to check the shutter count if you could tell me.

As I posted earlier, I had this experience...

"Years ago I bought a superzoom point and shoot from Costco. When I opened the box in the parking lot it looked like someone had returned it and it had been repacked. I went back in the store and asked the staff. They claimed it was brand new and untouched. When I got home and charged the battery and powered it on, I found several pictures of the home and family of the person who had bought and returned it stored in internal memory. Everything on the camera appeared to work well and so I kept it and still have and use it. But I always remember that strange feeling I got when I opened the box in the parking lot finding things not packed like from a factory, and the annoyance I felt when I found someone else's pictures inside after being told by staff it was brand new."

And so it leaves me a little wary.

Think of it this way:

Let's say you went to a car dealer to pickup your brand new car. You did the paperwork, turned over the bank check and went out to the lot with the keys to drive it home. Everything looked fine, but you opened the trunk and saw that the jack was layed out across the floor of the trunk, there was a car manual next to some of the jack pieces along with loose tools, and nothing was in any kind of bag or container.

You start to wonder, did they have a flat, did the car break down while being test driven, why is this stuff not put away in an orderly fashion. You go back to your salesperson and tell them what you found and ask what gives. The salesperson tells you, oh that's how they come in. The mechanic must have forgotten during prep to put it all away or maybe he couldn't find the bag the tools are supposed to be in. Well it seems like a reasonable explanation, but I think you would probably look at all four tires to see if they look the same and were in new condition and you might ask them to let you see another car that had just come in to know if they were telling you the truth.

I figured if I asked here on the forum, I might hear from someone who had just purchased a DSLR how theirs was packed. I actually got lucky and got some answers from the company reps who were able to tell me what is usually shipped in the box.

My final question was about whether the advanced manual is usually included in the box or whether you are expected to download it.

But if you could tell me how to check the shutter count, that would be interesting and useful to me and to anyone else who buys a new or used DSLR.

TIA

I know this is a little off topic... but I live in Detroit. Cars actually DO get delivered to the dealer that way. The owners manual, floor mats, etc. are all just placed in the trunk at the end of the assembly line.

You know that "dealer prep" fee you have to pay when you buy a new car (whether we like it or not)? THAT fee is payment for the labor the DEALER is supposed to do to put everything where it goes and put the car in "delivery ready" condition.

So you probably DID get a legit new car... but your dealer didn't complete the job you paid them to do for you.

Re: Bought New EOS 80D But Suspect That I Received A Unit That Was Returned By Someone Else.

Stephen — Thu, 31 May 2018 16:14:17 GMT

Philomath,

We've found that most people don't open the advanced manual, so we stopped including them, as they've become a waste of resources. If you find you need one, you're welcome to download a digital copy (which is searchable and easily viewable on any e-reader or computer), or we can have one printed for you on-demand. You'll just need to call Support to order the printed version. They're at 1-800-OK-CANON (800-652-2666) weekdays from 8am to Midnight (ET) or Saturdays from 10am to 8pm (ET).

HERE is the downloadable version.

On THIS page you'll find all of the other information about what's in the box and other support information for your 80D.

We hope this helps!

Re: Bought New EOS 80D But Suspect That I Received A Unit That Was Returned By Someone Else.

Philomath — Thu, 31 May 2018 17:27:36 GMT

Dear Stephen,

Thank you and thanks to everyone else who has replied to me on this wonderful forum.

I really appreciate everyone's help and advice.

With my last question answered I will now mark this solved.

Now I just have to figure out how to put the film into this camera. LOL ! Only kidding.

Till next time.

Re: Bought New EOS 80D But Suspect That I Received A Unit That Was Returned By Someone Else.

lly3988 — Thu, 31 May 2018 17:34:49 GMT

But if you could tell me how to check the shutter count, that would be interesting and useful to me and to anyone else who buys a new or used DSLR.

Google free shutter count and you will find several free program for the purpose.

Re: Bought New EOS 80D But Suspect That I Received A Unit That Was Returned By Someone Else.

Philomath — Thu, 31 May 2018 18:50:52 GMT

Thank you.

I thought it was some menu option in one of the Canon provided programs.

I'll search around for one.

Many thanks.