topic Re: Camera not working in EOS DSLR & Mirrorless Cameras

Camera not working

naboujaoude — Fri, 28 Jun 2019 02:22:00 GMT

I haven't used my camera in a few years but took it out today to see if it would work. I charged the battery and put it inside the camera and it would turn on but only for a few mintues. The screen of the camera would then show these green lines and turn off. I can take the battery out and put it back in, but it just does the same thing after a few mintues. After I put the battery back in I also at times get a busy or err message. Thanks for any help.

Re: Camera not working

Crista — Fri, 28 Jun 2019 02:41:07 GMT

Hi naboujaoude!

Thanks for posting in the Canon Forums!

To have a better understanding of your issue, please let everyone know what model camera you own.

If this is a time-sensitive matter, our US-based technical support team can help HERE

Thanks!

Re: Camera not working

naboujaoude — Fri, 28 Jun 2019 02:54:26 GMT

I have a Canon EOS Rebel SL1

Re: Camera not working

Tim — Fri, 28 Jun 2019 03:44:50 GMT

naboujaoude,

We recommend sending the unit to Canon at your earliest convenience. You may fill out an online repair request form at the following link to setup your repair using our online service.

https://www.usa.canon.com/internet/portal/us/home/support/service-repair

Re: Camera not working

shadowsports — Fri, 28 Jun 2019 03:48:29 GMT

Greetings,

Test the camera with a know good power source/battery

Then you can determine if its working or not.

Re: Camera not working

ebiggs1 — Mon, 01 Jul 2019 23:00:36 GMT

Curious, the obvious first thing to suspect is the battery/charger. Why have you not done that first off?