topic Re: EOS Rebel T5i Black Horizontal Lines flickering on LCD Issue in EOS DSLR & Mirrorless Cameras

EOS Rebel T5i Black Horizontal Lines flickering on LCD Issue

sarfighter89 — Thu, 13 Jun 2019 12:21:28 GMT

Hi. I have black lines flickering on the lcd of my rebel t5i. I just traveled from the US to France and was going to record footage but now I see this. The problem is that not only is it annoying, but they even show up on the video playback. Someone please help and let me know what's wrong!

https://youtu.be/-ybld9uKcJA

Thanks

Re: EOS Rebel T5i Black Horizontal Lines flickering on LCD Issue

kvbarkley — Thu, 13 Jun 2019 14:00:37 GMT

Dying sensor. Time for a new camera.

Re: EOS Rebel T5i Black Horizontal Lines flickering on LCD Issue

ebiggs1 — Thu, 13 Jun 2019 14:11:43 GMT

I am not certain it is the sensor but the camera is dying so do look for a new one. Perhaps a new T7i ?

Re: EOS Rebel T5i Black Horizontal Lines flickering on LCD Issue

Tim — Fri, 14 Jun 2019 00:14:56 GMT

Hello sarfighter89,

There are a few troubleshooting steps I'd like to help resolve this issue. We'll reset the camera, which should restore it to a default state. These steps should clear out the memory and thereby any errors which may be present.

- Anything attached or installed in the camera — memory cards, the lens, the battery, battery grips should all be removed.

- Once the lens is off let's check it using the steps below.

a) Clean the lens contacts* to restore connection with the body.

*Warning - Do not clean lens contacts on either a Canon lens or the camera body with an eraser! It's easy to rub off the gold plating on these contacts and end up with data communication problems! Our strong recommendation is to use a soft, clean, micro fiber cloth. Please do not use anything abrasive.

b) Try using a different Canon EF series lens. It doesn't have to be the same focal length as the one you were using.

c) If you are using a third party lens, we recommend discontinuing its use. There can sometimes be communication error related issues with third-party lenses. Ensuring that you're using a Canon lens eliminates that as a potential factor in the error.

If the issues seem to persist the next step would be to send the equipment to Canon for service.

You may fill out an online repair request form at the following link to setup your repair using our online service.

https://www.usa.canon.com/internet/portal/us/home/support/service-repair