topic Re: 80D Built In Flash Pops Up But Won't Fire in EOS DSLR & Mirrorless Cameras

80D Built In Flash Pops Up But Won't Fire

Toznator — Fri, 11 May 2018 22:53:36 GMT

The built in flash on 80D pops up in Auto mode but won't fire. I put "built in flash on" in the on mode and it will pop up but not fire. I have been using 430EXIII RT and everything has been working fine. Been shooting in P mode and built in flash and 430 have been working well. Not sure if I have pressed the wrong button or what but I sure do need some help. Thanks in advance.

Re: 80D Built In Flash Pops Up But Won't Fire

shadowsports — Sat, 12 May 2018 01:42:55 GMT

Greetings,

Try reading this. The entire thread...

http://community.usa.canon.com/t5/EOS/7D-pop-up-flash-not-firing-HELP/td-p/19721

Either Flash Fire Mode is turned off

Something in the hotshoe is keeping the flash from firing

or, the Camera needs to be serviced

Good luck.

Re: 80D Built In Flash Pops Up But Won't Fire

Toznator — Sat, 12 May 2018 03:19:17 GMT

Thanks for the link. I attached my external flash (430EXIII-RT) to the hotshoe and it flashes. Take the external flash off and the built in flash pops up like it wants to fire but does not fire. I looked close on the hotshoe and did not see any small buttons stuck. Any other advice???

Re: 80D Built In Flash Pops Up But Won't Fire

Ray-uk — Sat, 12 May 2018 10:57:53 GMT

Even though the external flash fires the internal flash could be turned off in the menu, check the flash setup menu.

Re: 80D Built In Flash Pops Up But Won't Fire

Toznator — Sat, 12 May 2018 11:54:40 GMT

Ok, I checked the flash control menu in the Program mode and the "flash firing" is in the "enable" mode, "E-TTL II", "shutter sync" is "1st Curtain".

In the Auto Mode I made sure the built in flash was in "on". Still same deal. Built in flash pops up but won't fire, but external flash on hotshoe will fire. Any other thoughts or suggestions. Very much appreciated.

Re: 80D Built In Flash Pops Up But Won't Fire

MikeSowsun — Sat, 12 May 2018 12:10:09 GMT

Your camera needs service. The flash is not working properly.

In the green Auto mode it is impossible to turn off the flash firing and there is no such menu option in the green Auto mode menu. Even with the flash turned off in the “Creative” modes like P, Av or Tv, the flash will still automatically pop up and fire in Auto mode. The AF assist should also operate automatically and it also can not be turned off in full Auto mode.

The fact that the flash pops up automatically shows that there is no problem with the hot shoe sensor. The green Auto mode is commanding the flash to pop up and operate but the flash is defective.

Re: 80D Built In Flash Pops Up But Won't Fire

Toznator — Sat, 12 May 2018 12:42:41 GMT

Thanks for the information. I went ahead and emailed Canon customer support. Will update when they respond.

Re: 80D Built In Flash Pops Up But Won't Fire

darlee — Thu, 17 May 2018 13:20:20 GMT

I am also having the same problem with my 80d

Re: 80D Built In Flash Pops Up But Won't Fire

Toznator — Sat, 19 May 2018 13:38:38 GMT

Here was the response from customer service. It did not solve issue but was worth a try. Maybe it will help you.

Thank you for contacting Canon product support regarding your EOS 80D. I understand the built-in flash of your camera will pop-up, but not fire. I can assist you with this.

Based on the details of the issue it sounds like the flash bulb may be malfunctioning. I recommend performing a complete reset on the camera for further testing. Please follow the instructions below.

Settings Reset

1. While the camera is on turn the mode dial to "P" (Program mode), which allows all menu options to become available, then press the menu button.

2. Move across the top of the menu to the last wrench tab. (Yellow tabs)

3. Go down the menu list to "Clear Settings" and press the Set button.

4. Choose "Clear all Camera Settings", and press the Set button.

5. To complete the reset highlight "OK" and press the Set button again.

6. Next, move over to the Custom Functions menu list.

7. Reset the "Clear all Custom Func." settings as well.

Power Reset

1. Make sure the camera is off, and then remove the battery, memory card, and lens.

2. Close the battery/memory card doors.

3. Turn the power switch to the "ON" position, and then press and hold down the shutter button for 10 seconds.

4. Release the shutter button, turn the power switch to the "OFF" position, reinsert the battery, memory card, and attach the lens.

5. Power the camera on.

If the flash bulb still does not fire after the resets I recommend sending the camera body in for evaluation. Canon cameras come with a 1 year warranty from the date of purchase for manufacturer defects. As long as the camera has not been exposed to impact, pressure, liquid, or sand damage then it is eligible to be covered under warranty. The following instructions will outline how to send the camera in for warranty evaluation.

Re: 80D Built In Flash Pops Up But Won't Fire

eyemo — Wed, 19 Sep 2018 18:31:01 GMT

Me too. In my case the flash fires but not enough to fill the room. Also, I am no longer able to use the built-in flash as an optical master for external speedlites. The built-in flash failed in the middle of a studio flash session and never worked since. Resetting the camera did not help. I've sent my camera to Canon for an inspection.

Re: 80D Built In Flash Pops Up But Won't Fire

bscholberg — Mon, 10 Dec 2018 21:12:33 GMT

What was the result of inspection. I too have can not fire built in and am having problems with external flashes now.

Re: 80D Built In Flash Pops Up But Won't Fire

eyemo — Mon, 10 Dec 2018 22:47:02 GMT

Hi bscholberg,

Canon repaired the camera at no charge. I still had to pay for shipping and insurance to the service center in Costa Mesa, CA but return shipping and insurance was paid for by Canon. The camera was repaired in the Boston area and returned within seven business days which seemed fast as it was necessary to disassemble the top part of the camera. Everything is working now and I am happy with Canon's service. I don't know but I suspect a component, quite possibly the flash itself, was replaced.

Re: 80D Built In Flash Pops Up But Won't Fire

bscholberg — Mon, 10 Dec 2018 23:03:32 GMT

Thanks. Mine is not under warranty, was yours?

Re: 80D Built In Flash Pops Up But Won't Fire

eyemo — Mon, 10 Dec 2018 23:14:14 GMT

yes

Re: 80D Built In Flash Pops Up But Won't Fire

MrGraphic — Mon, 31 Dec 2018 02:02:02 GMT

I am having the same problem. After 3 weeks use my flash stopped working. Tried the reset script with no luck. contacting canon next business day.

Re: 80D Built In Flash Pops Up But Won't Fire

dynamix — Tue, 01 Jan 2019 10:14:22 GMT

I also have the same problem. Luckly got warranty. Will call tommorow canon.

Re: 80D Built In Flash Pops Up But Won't Fire

tmc784 — Tue, 01 Jan 2019 15:52:56 GMT

Did you update the latest firmware 1.0.2 version ?

Cheers.

Re: 80D Built In Flash Pops Up But Won't Fire

dynamix — Tue, 01 Jan 2019 17:25:12 GMT

No I havent. Should I ?

Re: 80D Built In Flash Pops Up But Won't Fire

tmc784 — Tue, 01 Jan 2019 17:34:26 GMT

Yes, you should.

Follow the update instruction carefully from Canon website.

Hope it will help after firmware updated.

Re: 80D Built In Flash Pops Up But Won't Fire

dynamix — Tue, 01 Jan 2019 17:51:32 GMT

Got 1.0.2 firmware.