topic Re: Connection problem in EOS DSLR & Mirrorless Cameras

Connection problem

FreddieF — Sat, 11 May 2019 16:45:48 GMT

Hey, I successfully connect my canon to my iPad but when I select the camera from my iPad it says. Unable to connect as the camera isn't aupported. What does this mean and can anyone help here. Just want to transfer images.

Thanks

Fred

Re: Connection problem

Danny — Sat, 11 May 2019 16:53:26 GMT

Hi, Fred!

So that the Community can help you better, we need to know exactly which Canon camera model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Connection problem

FreddieF — Sat, 11 May 2019 17:04:52 GMT

No problem, I have a canon EOS 1500D.

Re: Connection problem

jrhoffman75 — Sun, 12 May 2019 12:35:51 GMT

What version of iOS is installed on your iPad?

Re: Connection problem

kvbarkley — Sun, 12 May 2019 13:07:13 GMT

How are you connecting it, USB or wifi? If USB, turn wifi off on the camera.

Re: Connection problem

FreddieF — Mon, 13 May 2019 08:42:50 GMT

They are connecting together via WiFi, I have previously connected the camera to my phone, but for a strange reason that also doesn't work now either with the same problem