topic Re: Cost to repair or replace sticky shutter? in EOS DSLR & Mirrorless Cameras

Cost to repair or replace sticky shutter?

lamerkramer — Fri, 19 Apr 2019 13:31:23 GMT

White band or streak across the top of all of my photos from my research tells me I have a sticky shutter. In LIVE view mode (not looking through the viewfinder), there is no white band across the top of the photo. And when I shoot looking through the viewfinder (not LIVE view mode) and do burst of shots, then only first photo in the series of photos has the white band across the top. How much does it cost to repair or replace a sticky shutter? Strange how it doesn't happen in LIVE view mode using the LCD screen as the viewfinder. How much does Canon charge or should I contact local Tampa Bay area camera shops for estimates? I found a workaround. Crop the white band off the top when photo editing or shoot everything in LIVE view mode using the LCD screen as the viewfinder.

Re: Cost to repair or replace sticky shutter?

lamerkramer — Fri, 19 Apr 2019 13:32:20 GMT

I forgot to mention I have a Canon Rebel T5i camera body.

Re: Cost to repair or replace sticky shutter?

John_ — Fri, 19 Apr 2019 13:34:54 GMT

Which camera do you have and how old is it? That will help to determine if it is even worth repairing rather than replacing. Repairs are expensive.

Re: Cost to repair or replace sticky shutter?

shadowsports — Fri, 19 Apr 2019 13:50:36 GMT

Our Crystal Ball is broken today.

Canon factory service

Or you can get it done at a authorized repair center.

How much does it cost. Ask Canon. Anything else is speculation. Suggest you stick with factory service,. Quality parts, done right and has a warranty.

Re: Cost to repair or replace sticky shutter?

lamerkramer — Fri, 19 Apr 2019 17:27:24 GMT

I have a Canon Rebel T5i purchased on Black Friday 2016 from the Canon USA online refurbished store. It was part of a bundle. $429 for camera with 18-55mm and 55-250mm lenses, battery, battery charger, camera strap all for $429 with free shipping, but all refurbished camera body and lenses with one year warranty from Canon direct.

Re: Cost to repair or replace sticky shutter?

shadowsports — Sat, 20 Apr 2019 01:20:14 GMT

Out of warranty for sure. How have you verified the shutter is "sticky"

Canon does have a trade up program. May be worth while if the repair turns out to be costly.

Many of my Canon lenses are refrubs. Never had an issue.

This may not be representative of actual cost. Better to check tor yourself.

Re: Cost to repair or replace sticky shutter?

lamerkramer — Sat, 20 Apr 2019 10:56:00 GMT

I read on another Q&A in this community forum that a white band across the top of the photo means a shutter problem. One answer mentioned a sticky shutter. I talked to the owner of a camera repair shop on Facebook. He said first take out the battery for 24 hours and then try it. He also said the shutter gears are plastic so they will not last forever. My camera is rated for 100,000 shots, but since I purchased it refurbished, maybe it already had shots on it?

Re: Cost to repair or replace sticky shutter?

John_ — Sat, 20 Apr 2019 13:17:12 GMT

If you could post one of the problem pictures here it might be helpful. I had heard that a stuck shutter could be un-stuck by setting up a long exposure, say 15 seconds, take the shot and in the middle of the exposure open the battery compartment to abruptly stop the exposure. Seems that "jolt" of removing the power was enough to un-stick some peoples shutters. Some had to do that a couple of times.

Re: Cost to repair or replace sticky shutter?

ebiggs1 — Sat, 20 Apr 2019 14:55:50 GMT

"I forgot to mention I have a Canon Rebel T5i camera body."

You have to consider the cost to replace in addition to the cost of repair. At this point I imagine the cost of replacement is close to or equal to repair cost. Possibly It is even greater. That makes a T5i a poor candidate for repair if Canon still services the T5i which I doubt. A quick call to 1 (800) 652-2666 is your next step.

Re: Cost to repair or replace sticky shutter?

ebiggs1 — Sat, 20 Apr 2019 14:58:01 GMT

"My camera is rated for 100,000 shots, but since I purchased it refurbished, maybe it already had shots on it?"

I highly doubt your camera had very many clicks when you bought it.

Re: Cost to repair or replace sticky shutter?

lamerkramer — Sat, 20 Apr 2019 18:17:03 GMT

Re: Cost to repair or replace sticky shutter?

lamerkramer — Sat, 20 Apr 2019 18:19:15 GMT

I posted a sample photo of a photo that shows the sticky shutter (assuming it's a sticky shutter) result at the top of the photo. Notice the wide white band at the top of the photo.

Re: Cost to repair or replace sticky shutter?

John_ — Sat, 20 Apr 2019 19:12:27 GMT

A stuck shutter would create a black space across the whole picture, I am not sure what that is. Almost looks like a light leak.

Re: Cost to repair or replace sticky shutter?

lamerkramer — Sat, 20 Apr 2019 20:02:13 GMT

I've been doing further testing of my camera body and shutter. I noticed that I don't see the whilte bar across the top of the photo as slower shutter speeds, say 1/4 or slower. Possibly 1/8 or slower. And I don't see the wide white bar on the second, third, fourth, fifth photos, and on, after the first photo on a continous burst where I hold the shutter button down for a rapid shoot. And I don't notice the wide white bar in LIVE mode when I shoot, not using the viewfinder, but using the LCD screen on the back of the camera.

Re: Cost to repair or replace sticky shutter?

ebiggs1 — Sat, 20 Apr 2019 21:50:13 GMT

Don't kid yourself that's a bad shutter. Plain and simple.

Re: Cost to repair or replace sticky shutter?

lamerkramer — Sun, 21 Apr 2019 01:45:59 GMT

I got an estimate of $92.00 for repair based upon my description from Camera Repair Center in Glendale, CA. They also said shutter needs replacement and calibration and alignment. Now I need to research Camera Repair Center reviews.

Re: Cost to repair or replace sticky shutter?

Waddizzle — Sun, 21 Apr 2019 12:43:49 GMT

@lamerkramer wrote:
I got an estimate of $92.00 for repair based upon my description from Camera Repair Center in Glendale, CA. They also said shutter needs replacement and calibration and alignment. Now I need to research Camera Repair Center reviews.

I suggest that you let Canon repair the camera.

Re: Cost to repair or replace sticky shutter?

John_ — Sun, 21 Apr 2019 13:06:47 GMT

$92 is suspiciously low. I would guess that "estimate" will grow much larger once they get their hands on the camera. Are they an authorized Canon repair shop? You can verify that with Canon but if you are willing to sink money into an old model I would agree, send it to Canon.

Re: Cost to repair or replace sticky shutter?

ebiggs1 — Sun, 21 Apr 2019 16:59:55 GMT

"I got an estimate of $92.00 for repair ..."

Based on a very limited knowledge of shutter replacement, that is too cheap. I would certainly be concerned that they are really replacing a shutter for that amount.

Re: Cost to repair or replace sticky shutter?

ebiggs1 — Sun, 21 Apr 2019 17:09:33 GMT

Either call Canon 1 (800) 652-2666 or give Midwest Camera Repair a call. Canon is best Midwest is good.

You need to be careful since a used replacement T5i is going for around $200 to $250. Remember you have a used T5i so a used replacement is a good option. A better option at this point is to think upgrade?