topic Re: 6D MarkII issue with image upload in EOS DSLR & Mirrorless Cameras

6D MarkII issue with image upload

JCovert2 — Sat, 17 Mar 2018 16:33:46 GMT

I need help in recovering images on a new SanDisk sd card. The images can be seen on camera screen with the card, but cannot be seen when uploaded to computer. The images come in as IMG_0195.CR2 but when trying to open an image in Photo Gallery i get an error messas that says: Photo Galery cannot open this image or video. The file may be unsupported, damaged, or corrupted. Please advise what else i can do to recover images. I also connected the cable from camera to computer and got the same result.

Thank you.

Re: 6D MarkII issue with image upload

Waddizzle — Sat, 17 Mar 2018 16:51:17 GMT

@JCovert2wrote:
I need help in recovering images on a new SanDisk sd card. The images can be seen on camera screen with the card, but cannot be seen when uploaded to computer. The images come in as IMG_0195.CR2 but when trying to open an image in Photo Gallery i get an error messas that says: Photo Galery cannot open this image or video. The file may be unsupported, damaged, or corrupted. Please advise what else i can do to recover images. I also connected the cable from camera to computer and got the same result.
Thank you.

It sounds like you are using a Windows PC, and saved the images as RAW. No worry, your images are probably okay. Windows does not have the smarts to properly display the new RAW file format. I use Canon DPP to browse folders.

Re: 6D MarkII issue with image upload

JCovert2 — Sun, 18 Mar 2018 03:13:34 GMT

thank you for your help. I was able to import raw images into Lightroom with no problems. I need to get my Windows updated.

Re: 6D MarkII issue with image upload

shadowsports — Sun, 18 Mar 2018 18:28:03 GMT

@JCovert2wrote:
thank you for your help. I was able to import raw images into Lightroom with no problems. I need to get my Windows updated.

Microsoft is not offereing a codec for native .cr2 file support yet, but we all know its coming. In the meantime, use DPP, LightRoom, IrfanView, etc.