topic Re: Hi... New and a question! in EOS DSLR & Mirrorless Cameras

Hi... New and a question!

KarisKids5 — Tue, 27 Feb 2018 23:47:03 GMT

Hi, my name is Kari and I am very happy to have found this board. I have a Canon 5D Mark III It has started to have the shutter "stick" closed when I am taking pictures. I don't have any camer a stores near me and I was wondering if anyone had any reliable places that I could send my "baby" haha.

Thank you very much and I look forward to reading all of your posts.

Re: Hi... New and a question!

Ray-uk — Wed, 28 Feb 2018 11:33:13 GMT

I think people might need to know what country you live in before they can give you any advice.

Re: Hi... New and a question!

KarisKids5 — Wed, 28 Feb 2018 11:43:35 GMT

Hi. Thanks. I am in the US and I live in NY

Re: Hi... New and a question!

TCampbell — Wed, 28 Feb 2018 12:49:12 GMT

I don't live in your area, but I recall Canon has a factory service center in New Jersey -- probably the best/nearest location to get the camera properly serviced.

See: https://www.usa.canon.com/internet/portal/us/home/support/service-repair

Re: Hi... New and a question!

Stephen — Wed, 28 Feb 2018 13:55:06 GMT

Hi Kari!

You might also try giving support a call. You'd be surprised how often just a minor accidental setting change can cause some very unwanted consequences!

Our friendly, expertly trained support team is available weekdays from 8am to Midnight (ET), and Saturdays from 10am to 8pm (ET) at 1-800-OK-CANON (800-652-2666).

Support at Canon USA is always free, and our team is right here in the US!

If our team can't resolve your issue over the phone, they'll give you instructions to either mail your camera in, or where our nearest walk-in facility is.