topic Re: 7D Mk2 Not Recognized by Windows 10 in EOS DSLR & Mirrorless Cameras

7D Mk2 Not Recognized by Windows 10

damgood — Sun, 07 May 2017 00:53:31 GMT

First: I am in I.T.. I have Googled & Binged many troubleshooting options, including all possible "turn it off & back on", "plug it into another port", & "reinstall the driver" (yes, there is a driver: the MTP driver). I am on Windows 10 (everything on newest updates)

The camera is simply not there. It doesn't appear in Explorer, none of the software (Bridge, EOS Utility, Lightroom, etc) recognizes that it exists at all. It was working fine, but I joined my work domain which requires making a new user account. After that, nothing. I can't even get the EOS Utility to recognize it over WiFi anymore (that might be due to the domain join, but wired connect should work).

I have tried everythig I can find, including this little nugget: http://bit.ly/2pSeTJl

Please send help & coffee! 😉

Re: 7D Mk2 Not Recognized by Windows 10

TTMartin — Sun, 07 May 2017 13:47:10 GMT

@damgood wrote:
First: I am in I.T.. I have Googled & Binged many troubleshooting options, including all possible "turn it off & back on", "plug it into another port", & "reinstall the driver" (yes, there is a driver: the MTP driver). I am on Windows 10 (everything on newest updates)

The camera is simply not there. It doesn't appear in Explorer, none of the software (Bridge, EOS Utility, Lightroom, etc) recognizes that it exists at all. It was working fine, but I joined my work domain which requires making a new user account. After that, nothing. I can't even get the EOS Utility to recognize it over WiFi anymore (that might be due to the domain join, but wired connect should work).

I have tried everythig I can find, including this little nugget: http://bit.ly/2pSeTJl

Please send help & coffee! 😉

Does it appear in Windows Device Manager?

Re: 7D Mk2 Not Recognized by Windows 10

damgood — Sat, 01 Jul 2017 07:06:08 GMT

@TTMartin: It does not. Thanks for your reply though! The computer is acting as if nothing is plugged in at all. No pop-ups, no driver install prompt, bubkiss. It is not detected as an imaging device, storage device, or even as anything attached to the USB bus. That last point made me suspect the cable, but I've tested it & it works fine with a number of other devices.

Incidentally, what should it be detected as? An imaging device? That & a storage device?

Once or twice—when attempting to connect via WiFi—the camera popped up in the "EOS Pairing Software" window for a split second. I was unable to pair it before it disappeared though.

I know Canon will want to point the finger at Microsoft & I know Microsoft (should I post on their support forums) would also want to point the finger at Canon. In my humble opinion (which is usually pretty accurate in such matters) there are three distinct possibilities:

(somewhat unlikely) Something is amiss with the camera itself
(less unlikely) The EOS Utility is going wonky with the 7D MkII
(probably the most likely culprit) the firmware has another bug

I have tested the USB cable on other devices & it works fine.

I don't have another computer here with me to test the "it's Microsoft's fault" theory, but I will when I am able (probably later today). In the meantime I am totally open to sugestions including any kind of magic, hokum, or witchdoctoring that may fix the problem.

P.S.: Having finally got the remote shooting working on my Android—which was broken due to a bug in the 1.1.1 firmware that only arose when it was updated from 1.0.2 or below—I am inclined to think that it is another audacious bug that Canon will have to remedy themselves.

Re: 7D Mk2 Not Recognized by Windows 10

damgood — Sat, 01 Jul 2017 07:15:02 GMT

P.P.S.: I just wanted to add that I have (naturally) uninstalled/reinsttalled the EOS utility (with a freshly downloaded copy) to no avail.

Re: 7D Mk2 Not Recognized by Windows 10

Waddizzle — Sat, 01 Jul 2017 10:22:35 GMT

" ... ... After that, nothing. I can't even get the EOS Utility to recognize it over WiFi anymore, .... ..."

Wi-Fi? The 7D2 does not have Wi-Fi. Are you using a Wi-Fi adapter? Either make sure the camera is not in Wi-Fi mode, or better yet, disconnect the Wi-Fi adapter.

Re: 7D Mk2 Not Recognized by Windows 10

RobertTheFat — Sat, 01 Jul 2017 14:37:21 GMT

@damgood wrote:
@TTMartin: It does not. Thanks for your reply though! The computer is acting as if nothing is plugged in at all. No pop-ups, no driver install prompt, bubkiss. It is not detected as an imaging device, storage device, or even as anything attached to the USB bus. That last point made me suspect the cable, but I've tested it & it works fine with a number of other devices.

Incidentally, what should it be detected as? An imaging device? That & a storage device?

Once or twice—when attempting to connect via WiFi—the camera popped up in the "EOS Pairing Software" window for a split second. I was unable to pair it before it disappeared though.

I know Canon will want to point the finger at Microsoft & I know Microsoft (should I post on their support forums) would also want to point the finger at Canon. In my humble opinion (which is usually pretty accurate in such matters) there are three distinct possibilities:
(somewhat unlikely) Something is amiss with the camera itself
(less unlikely) The EOS Utility is going wonky with the 7D MkII
(probably the most likely culprit) the firmware has another bug
I have tested the USB cable on other devices & it works fine.

I don't have another computer here with me to test the "it's Microsoft's fault" theory, but I will when I am able (probably later today). In the meantime I am totally open to sugestions including any kind of magic, hokum, or witchdoctoring that may fix the problem.

P.S.: Having finally got the remote shooting working on my Android—which was broken due to a bug in the 1.1.1 firmware that only arose when it was updated from 1.0.2 or below—I am inclined to think that it is another audacious bug that Canon will have to remedy themselves.

While I can't provide a "solution" to your problem, I can provide a data point: My Lenovo laptop, running Windows 10 Pro, has no problem seeing, and communicating with, my wife's 7D2. Does that mean you've got something set wrong? I don't know. But if the shoe fits, wear it.

Re: 7D Mk2 Not Recognized by Windows 10

damgood — Sat, 04 Nov 2017 22:18:07 GMT

After completely reinstalling ("refreshing") Windows, I am still unable to pull up the 7D Mk2. I'm thinking that the camera's USB interface is bad. There is absolutely no other explanation since 1) Nobody else is having a similar problem & 2) None of the "standard issue" troubleshooting has produced any results whatsoever.

Re: 7D Mk2 Not Recognized by Windows 10

damgood — Sat, 04 Nov 2017 22:27:53 GMT

Yes, I am using the W-E1 WiFi adapter. I thought that was pretty clearly implied since, as you say, "The 7D2 does not have WiFi." I have, of course, tried the connection without the adapter inserted. It made no difference whatsoever. Interestingly, the connection (via USB 3) worked until I introduced the W-E1 into the mix, then all connectivity ceased to function. I thought that may have been relevant & I thought maybe someone else had a similar issue. I will say that I am not super-thrilled that Canon failed to support 802.11ac. That relegates the connection to my older network connection, which means I have to switch connections manually whenever I wish to (theoretically) use the camera via WiFi (which I cannot do anyway).

Re: 7D Mk2 Not Recognized by Windows 10

RobertTheFat — Sat, 04 Nov 2017 23:32:13 GMT

@damgood wrote:
After completely reinstalling ("refreshing") Windows, I am still unable to pull up the 7D Mk2. I'm thinking that the camera's USB interface is bad. There is absolutely no other explanation since 1) Nobody else is having a similar problem & 2) None of the "standard issue" troubleshooting has produced any results whatsoever.

Have you tried it on a different computer? If, as you suspect, the problem is a bad USB interface on the camera, it should fail on any computer, shouldn't it? You indicated earlier that you were able to join your computer to your work domain. That suggests that you have enough clout at work to appropriate an additional computer for such a test.

Re: 7D Mk2 Not Recognized by Windows 10

Waddizzle — Sun, 05 Nov 2017 00:38:05 GMT

@damgood wrote:
Yes, I am using the W-E1 WiFi adapter. I thought that was pretty clearly implied since, as you say, "The 7D2 does not have WiFi."

No, it was not obvious. There is more than one Wi-Fi adapter from Canon. The external adapter is fully featured, and functions the way that you seem to expect. The Wi-Fi card is really for transferring JPEGs to social media, than for serious camera work, IMHO.

Contact Canon US Support, 1-800-OK-CANON.

Re: 7D Mk2 Not Recognized by Windows 10

Paul_65 — Fri, 02 Feb 2018 20:26:54 GMT

date :2nd Feb 2018
Got my 7D MK2 For Christmas and have struggled to get it to connect to my MacBook Pro wouldn't show up as a device in Finder. Downloaded new software from Canon to no avail. The fix is simple the Camera will NOT connect over USB if the WE1 Wireless card is installed it has to be removed not just deactivated.
Hope this helps someone else!

Re: 7D Mk2 Not Recognized by Windows 10

BillinTexas — Mon, 12 Feb 2018 12:59:19 GMT

I was having the same problem. I would connect and turn the camera on. It would connect but only momentarily and never show up in the file explorer. I uninstalled the camera and then turned it back on and it was then visible to file explorer and stays connected. Hope this helps someone.

Re: 7D Mk2 Not Recognized by Windows 10

roodis — Tue, 06 Mar 2018 15:39:09 GMT

No need to install Canon Utility for a windows computer to recognize the camera. You should be able to see it and copy or drag and drop files using windows explorer, but if you have windows set to take no action, you may not see anything happening as you connect it. facebook Apk

If it doesn't work with Canon utilities installed, try a different USB cable, and port on the computer. Don't to forget the old faithful solution, reboot the computer --- it still sometimes works

If the camera cannot be connected to a computer, it may be due to one of the following reasons. Please confirm the following items in order.

1. The camera is not connected properly to the computer with the USB cable

To connect the camera to a computer, use the supplied USB cable. For details on how to connect the camera to a computer, please refer to
< title="Connecting the Camera to a Computer using a USB Cable (EOS 7D Mark II)" answer_id="${content_link}8202219200" contents="Connecting the Camera to a Computer using a USB Cable (EOS 7D Mark II)" target="_self" />.

2. The camera is not recognized by EOS Utility (You can only click [Monitor Folder] on the main window of EOS Utility)

If the camera is not recognized by the supplied software, please try the possible solution methods listed below.

The supported software version may differ depending on the camera you use and the operating system installed on the computer.(Version 2.14 or later is supported.)
When using a camera or computer that differs from the model used initially, please download the supported version of EOS Utility. Versions of the EOS Utility Updater for a variety of cameras/operating systems can be downloaded from the Canon homepage. gta san andreas apk
EOS Utility does not operate correctly on a computer if its system requirements are not met. Use EOS Utility on a computer with compatible system requirements. For details on system requirements that are compatible with the application, please refer to the 'Related information' section at the bottom of the page.
EOS Utility and the camera may not communicate normally with a cable other than the EOS DIGITAL camera-dedicated Canon interface cable. Connect your camera and computer directly with the interface cable provided with your camera. Do not connect the camera via a hub; doing so may prevent EOS Utility and your camera from communicating normally.
If there is insufficient charge left in the camera battery, the camera cannot communicate with EOS Utility. In this case, replace the battery with a charged one, or use an AC adapter kit ACK-E6 (Separately available).Your computer does not supply power to the camera through the interface cable.

3. CameraWindow is being used

Your camera does not support CameraWindow. If you are using CameraWindow, please install and use the EOS Utility application supplied with the camera.

NOTE
If your computer does not meet the System Requirements for EOS Utility, you can import images using a card slot on the computer or a commercially available card reader.
For the procedures for importing images using a card reader or a card slot on a computer, please see the 'Related Information' section at the end of the page.

4. The camera is not recognized by Windows OS

If the descriptions in items 1 and 2 above do not apply to your situation, the camera may not have been recognized by your computer's OS. For information on possible solutions, please see the 'Related Information' section below.

Re: 7D Mk2 Not Recognized by Windows 10

Gadgetmandb — Sun, 25 Mar 2018 17:18:44 GMT

I have had the same problem.

I took the WiFi card out of the camera and hey presto it now works. Connects lovely to the camera via USB.

Re: 7D Mk2 Not Recognized by Windows 10

Gadgetmandb — Sun, 25 Mar 2018 17:22:41 GMT

I have had the same problem.

@damgoodwrote:
First: I am in I.T.. I have Googled & Binged many troubleshooting options, including all possible "turn it off & back on", "plug it into another port", & "reinstall the driver" (yes, there is a driver: the MTP driver). I am on Windows 10 (everything on newest updates)

The camera is simply not there. It doesn't appear in Explorer, none of the software (Bridge, EOS Utility, Lightroom, etc) recognizes that it exists at all. It was working fine, but I joined my work domain which requires making a new user account. After that, nothing. I can't even get the EOS Utility to recognize it over WiFi anymore (that might be due to the domain join, but wired connect should work).

I have tried everythig I can find, including this little nugget: http://bit.ly/2pSeTJl

Please send help & coffee! 😉

I took the WiFi card out of the camera and hey presto it now works. Connects lovely to the camera via USB.

Re: 7D Mk2 Not Recognized by Windows 10

Gadgetmandb — Sun, 25 Mar 2018 17:25:07 GMT

@BillinTexaswrote:
I was having the same problem. I would connect and turn the camera on. It would connect but only momentarily and never show up in the file explorer. I uninstalled the camera and then turned it back on and it was then visible to file explorer and stays connected. Hope this helps someone.

Take out the WiFi card and all will be well.

Re: 7D Mk2 Not Recognized by Windows 10

BillinTexas — Sun, 25 Mar 2018 18:19:55 GMT

OP was using wifi card but I wasn't. I've had no further problems.

Re: 7D Mk2 Not Recognized by Windows 10

Isac — Mon, 02 Sep 2019 04:01:41 GMT

I feel your pain. I have a 7D and the 7D mark 2. The 7D is recognised by Windows 10 on my PC and Windows 7 Pro on my Laptop. The 7D mark 2 is only recognised on my Windpws 7 Laptop and NOT my Windows 10 PC. Same cables as supplied with each camera, same USB ports. Does Canon have an answer or do I go to Microsoft?

I have set my autoplay to "Ask me every Time" and all the other options as well. Also in the autoplay list of All Media & Devices, I see the 7D and 2 entries for the 7D mark 2!. I'm begining to think there is no resolution to this problem. I have not found a remedy that works so far. I am only using the CF card and don't use the WiFi card supplied with the camera.

I hear the 4 beeps tune when I connect the camera and the 3 beep tune when I disconnect the cammera, but no ther action is noticed. My main reason nfor wanting the 7D mark 2 to be recognised by Windows 10 is, I use a great software program to read the shutter count, as Canon insists that this is be a secret - why? I don't know - other camera makes give easy access to this information and even include it their image EXIF data. Can anyone help?

Re: 7D Mk2 Not Recognized by Windows 10

Waddizzle — Mon, 02 Sep 2019 11:39:11 GMT

Try manually starting the EOS Utility 3 for the 7D Mark II.

Re: 7D Mk2 Not Recognized by Windows 10

Isac — Tue, 03 Sep 2019 08:06:12 GMT

I uninstalled ALL canon software because I don't want to use it. Windows 10 should be able to recognise the 7D2 as soon as it's connected via the supplied USB cable. Are you suggesting Windows 10 will only recognise the 7D2 if I have EOS Utility 3 installed?