topic Re: 7D Mark 2 "busy" during Wi-fi remote shutter mode in EOS DSLR & Mirrorless Cameras

7D Mark 2 "busy" during Wi-fi remote shutter mode

tehroxors — Sat, 06 May 2017 00:38:09 GMT

So I just plugged in my new W-E1 Wi-fi card, I follow all the instructions and I can connect to it with my phone with no problem. I can even access the pictures on camera and download them too my phone via the Canon Camera Connect app. However when I attempt to go into the live view remote shutter mode it hangs and shows "busy" on both the rear lcd and the phone app. Has anyone else encountered this problem? Or does anyone have any suggestions on what I can do to remedy this situation? Thanks in advance!

- Ian

Re: 7D Mark 2 "busy" during Wi-fi remote shutter mode

Waddizzle — Sat, 06 May 2017 01:09:24 GMT

@tehroxors wrote:
So I just plugged in my new W-E1 Wi-fi card, I follow all the instructions and I can connect to it with my phone with no problem. I can even access the pictures on camera and download them too my phone via the Canon Camera Connect app. However when I attempt to go into the live view remote shutter mode it hangs and shows "busy" on both the rear lcd and the phone app. Has anyone else encountered this problem? Or does anyone have any suggestions on what I can do to remedy this situation? Thanks in advance!

- Ian

Canon just released an update. Did you install it?

http://community.usa.canon.com/t5/Announcements/Firmware-Notice-EOS-7D-Mark-II-Firmware-Version-1-1-1/m-p/207205#M257

Re: 7D Mark 2 "busy" during Wi-fi remote shutter mode

tehroxors — Sat, 06 May 2017 01:37:49 GMT

Yes, I apologize for not mentioning that. I am running the newest firmware 1.1.1 along with the newest version of Camera Connect.

Re: 7D Mark 2 "busy" during Wi-fi remote shutter mode

damgood — Sun, 07 May 2017 00:44:43 GMT

I am having the same problem, same camera, 1.1.1 firmware. This is a real bummer because I just bought the WiFi adapter (not sure why this wasn't integrated...but I digress).

Re: 7D Mark 2 "busy" during Wi-fi remote shutter mode

damgood — Sun, 07 May 2017 07:06:32 GMT

I am having an identical issue.

Camera:

Model: EOS 7D Mk2

Firmware v1.1.1

Smartphone

Model: SM-G935V (Samsung Galaxy S7 Edge - Verizon variant)

Android Version: v7.0

Hardware Version: Rev0.7

All I get is "Busy" (blinking) on my phone & "Busy...Please wait." on the camera. It seems as if it is about to work, but it never gets to.

P.S.: Sorry if this reply duplicates. I tried to use the "quick reply" but didn't see it afterwards.

Re: 7D Mark 2 "busy" during Wi-fi remote shutter mode

RobertTheFat — Sun, 07 May 2017 13:44:22 GMT

@damgood wrote:
I am having the same problem, same camera, 1.1.1 firmware. This is a real bummer because I just bought the WiFi adapter (not sure why this wasn't integrated...but I digress).

On cameras with built-in WiFi, you can't connect with a USB cable if WiFi is turned on. I don't know whether it's also true with the 7D2's add-on WiFi card, but it's something to consider.

Re: 7D Mark 2 "busy" during Wi-fi remote shutter mode

tehroxors — Sun, 07 May 2017 18:19:00 GMT

The Wi-Fi add on does have the same issue, however I am not using a USB cable, just the Wi-Fi adaptor.

Re: 7D Mark 2 "busy" during Wi-fi remote shutter mode

tehroxors — Mon, 08 May 2017 18:12:16 GMT

I've been going back and forth with Canon customer support, and while they've been helpful with troubleshooting, it appears the problem is with the Canon camera connect app as the remote shutter works just fine in remote shutter mode connected to the Canon utility on my PC. However the camera connect app won't work with my Android phone, Android tablet or an iPad. Think I'm just going to return the thing, maybe I'll try it again in the future.

Re: 7D Mark 2 "busy" during Wi-fi remote shutter mode

joemama — Thu, 11 May 2017 03:54:52 GMT

I got it to work by down grading firmare back to 1.1.0 from 1.1.1

Re: 7D Mark 2 "busy" during Wi-fi remote shutter mode

RobertTheFat — Thu, 11 May 2017 05:03:17 GMT

@joemama wrote:
I got it to work by down grading firmare back to 1.1.0 from 1.1.1

That's discouraging; I just upgraded my wife's 7D2 to 1.1.1.

We have no interest in on-camera wifi, so I won't care - IF that's the only bug introduced by the upgrade.

Didn't they develop that wifi card specifically for the 7D2?

Re: 7D Mark 2 "busy" during Wi-fi remote shutter mode

tehroxors — Thu, 11 May 2017 05:51:10 GMT

It works for a couple different cameras, 7D mk 2, 5DS, and 5DS R. But $40 bucks to only be able to upload images wirelessly is ridiculous unless you choose to use older firmware. I was looking forward to using my phone as a remote shutter, but I can buy a wireless remote shutter from amazon for less than $20. I'm sure they'll fix the app some time, but it's not worth the wait or the downgrade to me.

Re: 7D Mark 2 "busy" during Wi-fi remote shutter mode

Waddizzle — Thu, 11 May 2017 08:38:47 GMT

@joemama wrote:
I got it to work by down grading firmare back to 1.1.0 from 1.1.1

I thought that upgrade was supposed to make the Wi-Fi card functional with the 7D Mark II. ???

Re: 7D Mark 2 "busy" during Wi-fi remote shutter mode

Ray-uk — Thu, 11 May 2017 18:37:01 GMT

For those that have the problem, did you remove the wi-fi card before you did the upgrade to 1.1.1.

Canon state that you should, I'm not sure what happens if you dont.

From what I've read the wi-fi has to be set up again after the update as it changes some of the settings.

I don't have the wi-fi card so have no experience of this.

Re: 7D Mark 2 "busy" during Wi-fi remote shutter mode

Waddizzle — Thu, 11 May 2017 23:11:36 GMT

@Ray-uk wrote:
For those that have the problem, did you remove the wi-fi card before you did the upgrade to 1.1.1.
Canon state that you should, I'm not sure what happens if you dont.
From what I've read the wi-fi has to be set up again after the update as it changes some of the settings.

I don't have the wi-fi card so have no experience of this.

Good observation. That might be true for any update via USB cable. Could be why some folks have had trouble doing it.

Re: 7D Mark 2 "busy" during Wi-fi remote shutter mode

harshclimate — Fri, 12 May 2017 20:31:04 GMT

I have the same exact issue. I actually did have the wifi card removed when I updated the firmware but it still doesn't work. I wouldn't mind getting rid of the most recent firmware 1.1.1 in order to use the card... where do you ge the old firmware? Also, what does the new firmware offer that the old one doesn't?

Re: 7D Mark 2 "busy" during Wi-fi remote shutter mode

Ray-uk — Sat, 13 May 2017 10:59:40 GMT

You can still get version 1.1.0 here:

http://canoncanada.custhelp.com/app/answers/detail/a_id/52874/~/firmware-notice%3A-eos-7d-mark-ii%3A-firmware-version-1.1.0

But bear in mind that Canon recommends that you should not go back to an older version.

May be better to wait for the next update to Camera Connect app.

Re: 7D Mark 2 "busy" during Wi-fi remote shutter mode

harshclimate — Sun, 14 May 2017 02:16:12 GMT

Ray, have you had the same issue and were not able to get it working either?

Re: 7D Mark 2 "busy" during Wi-fi remote shutter mode

Ray-uk — Sun, 14 May 2017 10:08:00 GMT

No, I don't even have the wif-fi card, don't really need it.

Re: 7D Mark 2 "busy" during Wi-fi remote shutter mode

Andrejoh — Wed, 17 May 2017 19:02:17 GMT

Hi, does anyone have information that Canon has recognized the issue with not being able to connect to the Camera Connect app using the W-E1, and that i fix is on it's way? If not, how do we contact Canon directly to report this error?
Thanks.

Re: 7D Mark 2 "busy" during Wi-fi remote shutter mode

tehroxors — Wed, 17 May 2017 21:22:14 GMT

Either email or call Canon tech support. They have not acknowledged this as a known issue currently. Also one problem with the app is it's developed through a third party so I can't imagine the updates will be either as regular or have compatibly tested as well as it should.