topic Re: Some problems with my brand new 7d Mark II in EOS DSLR & Mirrorless Cameras

Some problems with my brand new 7d Mark II

Nette — Sat, 07 Jan 2017 14:39:37 GMT

Hey there!

I've got some problems with my 7D Mark II.
While just 1 hour ago it was working perfectly fine, now there are some things not working anymore (I was just trying out some settings, so it could be that I accidenitely changed something ?):

- When pressing the shutter, the camera doesn't really react (it doesn't take any photos)
- Playback photos doesn't work --> gives black screen (while I took some photos on the card)

- When switching it to Live video shooting --> screen is black (almost like the aperture doesn't open)

I tried switching it on/off, removed card & battery, removed lense, tried with another lens, but I can just not take any photos anymore.

Could anybody please help me?

Thanks,
Nette

Re: Some problems with my brand new 7d Mark II

RobertTheFat — Sat, 07 Jan 2017 15:04:35 GMT

@Nette wrote:
Hey there!

I've got some problems with my 7D Mark II.
While just 1 hour ago it was working perfectly fine, now there are some things not working anymore (I was just trying out some settings, so it could be that I accidenitely changed something ?):

- When pressing the shutter, the camera doesn't really react (it doesn't take any photos)
- Playback photos doesn't work --> gives black screen (while I took some photos on the card)
- When switching it to Live video shooting --> screen is black (almost like the aperture doesn't open)

I tried switching it on/off, removed card & battery, removed lense, tried with another lens, but I can just not take any photos anymore.

Could anybody please help me?

Thanks,
Nette

Reset the camera to factory settings. The instruction manual will tell you how to do that. You'll find it in the box the camera came in. A version of the manual (often more detailed than the one in the box) can also be found on the Canon Web site.

If you don't mind my asking, what was your previous camera and what made you choose a 7D Mark II this time?

Re: Some problems with my brand new 7d Mark II

TTMartin — Sat, 07 Jan 2017 15:05:09 GMT

@Nette wrote:
Hey there!

I've got some problems with my 7D Mark II.
While just 1 hour ago it was working perfectly fine, now there are some things not working anymore (I was just trying out some settings, so it could be that I accidenitely changed something ?):

- When pressing the shutter, the camera doesn't really react (it doesn't take any photos)
- Playback photos doesn't work --> gives black screen (while I took some photos on the card)
- When switching it to Live video shooting --> screen is black (almost like the aperture doesn't open)

I tried switching it on/off, removed card & battery, removed lense, tried with another lens, but I can just not take any photos anymore.

Could anybody please help me?

Thanks,
Nette

There are at least 4 different places you need to reset the camera back to it's default settings.

Clear all camera settings

Clear all Custom Func (C.Fn)

Custom Controls - Default Set

Custom shooting mode (C mode) - Clear settings

Re: Some problems with my brand new 7d Mark II

Nette — Sat, 07 Jan 2017 15:31:22 GMT

Thank TTMartin for your reply!

I did it all, but it's still not working... 😞

Re: Some problems with my brand new 7d Mark II

Nette — Sat, 07 Jan 2017 15:35:01 GMT

Thank RobertTheFat!
I already did that, but it doesn't work.

I have a Canon 550D and I just really wanted a more advanced camera for action shots (I usually use my camera for extreme sports) and the 7D looked like the best match for me (budget-wise).

Re: Some problems with my brand new 7d Mark II

RobertTheFat — Sat, 07 Jan 2017 15:43:36 GMT

@Nette wrote:
Thank RobertTheFat!
I already did that, but it doesn't work.

I have a Canon 550D and I just really wanted a more advanced camera for action shots (I usually use my camera for extreme sports) and the 7D looked like the best match for me (budget-wise).

Sounds like you chose it for the right reasons. It isn't a simple camera, but learning to use it well is worth the effort.

Re: Some problems with my brand new 7d Mark II

Waddizzle — Sat, 07 Jan 2017 16:04:52 GMT

If you unmount any lenses, do you still have problems playing back photos?

Do you have another memory card that you can try? I suggest a new memory card [only full size cards, no micro-SD], and be sure to perform a low level format in the camera on the new card. I recommend using a SanDisk or Lexar card, 32GB or smaller.

Re: Some problems with my brand new 7d Mark II

kvbarkley — Sat, 07 Jan 2017 17:01:25 GMT

I am going to guess a stuck mirror. You might want to call Canon. Make sure to do it before the warranty runs out.

You don't have it on 'B' mode do you?

Re: Some problems with my brand new 7d Mark II

TTMartin — Sat, 07 Jan 2017 17:02:22 GMT

@Nette wrote:
Thank TTMartin for your reply!
I did it all, but it's still not working... 😞

Put the camera in Green Square Auto mode. If it works ok like that then you missed resetting something somewhere. If it still has issues in Green Square Auto then it is not your settings. Using a micro-SD card in an adapter seems to be a common cause of issues.

Re: Some problems with my brand new 7d Mark II

Nette — Sat, 07 Jan 2017 17:40:58 GMT

Thanks everybody!

I called the shop that I bought it from, while it was brand new, they said I should send it back to them, so they could just send a new one.

Hope the new one doesn't have the problem 🙂

Re: Some problems with my brand new 7d Mark II

TCampbell — Sat, 07 Jan 2017 17:59:05 GMT

This is easy to validate visually.

Set the camera to Manual exposure mode. Dial in an exposure time (shutter speed) of 1 second.

Remove the lens (so you can see into the front of the body.

Take an exposure while looking into the front of the camera.

You should visually see the reflex mirror swing up (snap up -- because it happens very quickly) and the shutter (a series of overlaping "blades" - sort of like a set of blinds) should open and close. There are technically two sets of these and it will all happen so fast that it'll probably look as if the shutter just disappeared. But the main thing is that you want to verify that the reflex mirrors were able to swing clear and the shutter blades also completely opened for the shot.

Here's a video explaining what you should see -- but the video is in extreme slow motion (this was done with an original 7D, not the Mk II, but the shutters are DSLRs all work similarly.)

The image you would have just taken will just appear to be a white frame (since there is no lens on the camera it can't focus anything) but the camera will still record the image and it should not be black.

If all that works, then the problem is likely something else. But if any of that doesn't work, the camera body should be swapped since it's a brand new camera.