topic Re: Brand New 80D Issues in EOS DSLR & Mirrorless Cameras

Brand New 80D Issues

dacodekid — Thu, 15 Dec 2016 18:00:13 GMT

I bought a brand new 80D just last week. After a very mild usuage, it started acting up. The power keeps on/off randomly when I touch the camera so the shutter wouldn't work either. Here is a short video I posted on YouTube.

Would apprecite if someone can shed some light on what's going on. Is it fixable by myself or return/replacement is probably better ?

Re: Brand New 80D Issues

Waddizzle — Thu, 15 Dec 2016 18:10:34 GMT

@dacodekid wrote:
I bought a brand new 80D just last week. After a very mild usuage, it started acting up. The power keeps on/off randomly when I touch the camera so the shutter wouldn't work either. Here is a short video I posted on YouTube.

Would apprecite if someone can shed some light on what's going on. Is it fixable by myself or return/replacement is probably better ?

I haven't watched the video. If it ain't right now, it won't be right in the future. Exchange it while you still can.

Re: Brand New 80D Issues

dacodekid — Thu, 15 Dec 2016 18:15:46 GMT

Thank you. The seller from Amazon is pretty slow to work with for an replacement. I'll just return and buy another instead, I assume.

Re: Brand New 80D Issues

Waddizzle — Thu, 15 Dec 2016 18:55:51 GMT

@dacodekid wrote:
Thank you. The seller from Amazon is pretty slow to work with for an replacement. I'll just return and buy another instead, I assume.

I avoid buying big ticket items from Amazon and eBay altogether. There are MUCH more reliable and less costly vendors, starting with the Canon Online Store.

Re: Brand New 80D Issues

dacodekid — Thu, 15 Dec 2016 18:59:46 GMT

Yep. I realized that now, a little too late though :). It was backordered @ Canon site when I tried. After waited for little over a week I decided to go with Amazon. Will never that mistake again.

Re: Brand New 80D Issues

diverhank — Thu, 15 Dec 2016 19:09:52 GMT

@dacodekid wrote:
@Yep. I realized that now, a little too late though :). It was backordered @ Canon site when I tried. After waited for little over a week I decided to go with Amazon. Will never that mistake again.

I bought a lot of things from Amazon and have returned a few...never had a single problem...Amazon even covers shipping - not sure what you guys are talking about...

Re: Brand New 80D Issues

dacodekid — Thu, 15 Dec 2016 19:18:04 GMT

That differs from seller to seller. I've using Amazon for last 11 years or so and seen plenty like this. For example this seller I'm dealing with doesn't provide free return (though it was purchased through Prime. I didn't check the return policy prior as I was excited to get it ordered). Now I have to spend $30-50 (its a $1500 bundle) to ship it back. Rather purchase from Walmart or BestBuy, I would be done with it by now.

EDIT: Worst of all, the seller hasn't contacted me yet even after I filed a replacement about 15 hours or so.

Re: Brand New 80D Issues

Waddizzle — Thu, 15 Dec 2016 19:31:36 GMT

@dacodekid wrote:
That differs from seller to seller. I've using Amazon for last 11 years or so and seen plenty like this. For example this seller I'm dealing with doesn't provide free return (though it was purchased through Prime. I didn't check the return policy prior as I was excited to get it ordered). Now I have to spend $30-50 (its a $1500 bundle) to ship it back. Rather purchase from Walmart or BestBuy, I would be done with it by now.

EDIT: Worst of all, the seller hasn't contacted me yet even after I filed a replacement about 15 hours or so.

I think the biggest U.S. online vendor of Canon gear is B&H Photo Video in NYC. The pay for shipping, both ways, on most purchases over $50.

Re: Brand New 80D Issues

Waddizzle — Thu, 15 Dec 2016 20:06:51 GMT

@diverhank wrote:
@dacodekid wrote:
@Yep. I realized that now, a little too late though :). It was backordered @ Canon site when I tried. After waited for little over a week I decided to go with Amazon. Will never that mistake again.
I bought a lot of things from Amazon and have returned a few...never had a single problem...Amazon even covers shipping - not sure what you guys are talking about...

I will freely admit to having a blind distrust of both Amazon and eBay. I haven't had bad experiences because I never order anything through them, but I know people who have. This distrust goes back to when they both first started up. I wouldn't buy anything more significant than a paperback from either one of them.

I lay blame at the feet of the vendors who work through Amazon and eBay. I would much rather deal with the vendor directly, instead of a middleman. No doubt they have each improved their customer service since they started up, otherwise they would be out of business. But, they each still have a few unreliable vendors out there.

Re: Brand New 80D Issues

dacodekid — Thu, 15 Dec 2016 19:58:53 GMT

I agree. I had a pretty bad experience with eBay vendor some years ago. So switched to Amazon and had very few problems since. I always prefer Prime elgible orders and most of the time Amazon (or their vendors) resolved the issues / covered the returns.

There are several awesome vendors who takes care of the issues within minutes - even for a few bucks products. And then some sellers like this one. $1500 purchase and I get only one reply in every 24 hours (the remote trigger that was in the package didn't work from day one. Though I contact / reply immediately, the seller will reply only once per day). Bad apples - inevitable but I will never ever use eBay / Amazon for such a big purchase. Your peace of mind is more worth than few extra bucks.

Re: Brand New 80D Issues

Waddizzle — Thu, 15 Dec 2016 21:01:01 GMT

@dacodekid wrote:
I agree. I had a pretty bad experience with eBay vendor some years ago. So switched to Amazon and had very few problems since. I always prefer Prime elgible orders and most of the time Amazon (or their vendors) resolved the issues / covered the returns.

There are several awesome vendors who takes care of the issues within minutes - even for a few bucks products. And then some sellers like this one. $1500 purchase and I get only one reply in every 24 hours (the remote trigger that was in the package didn't work from day one. Though I contact / reply immediately, the seller will reply only once per day). Bad apples - inevitable but I will never ever use eBay / Amazon for such a big purchase. Your peace of mind is more worth than few extra bucks.

I know people who swear by Amazon Prime. They say it is MUCH improved over the startup days. But, for the stuff that I would buy online, it just isn't for me. That's all. I value service after the sale even more than low costs.

I once ordered an expensive tripod from B&H on a Friday afternoon, before their same day shipping deadline. I got it Monday morning, but it had a sticky leg so I got an RMA and shipped it back to them Monday afternoon. They delivered a new tripod to my front door Wednesday MORNING. I admit to living within 30 miles of their warehouses, but that is what I call service.

Re: Brand New 80D Issues

RobertTheFat — Thu, 15 Dec 2016 21:56:15 GMT

@Waddizzle wrote:
@dacodekid wrote:
I agree. I had a pretty bad experience with eBay vendor some years ago. So switched to Amazon and had very few problems since. I always prefer Prime elgible orders and most of the time Amazon (or their vendors) resolved the issues / covered the returns.

There are several awesome vendors who takes care of the issues within minutes - even for a few bucks products. And then some sellers like this one. $1500 purchase and I get only one reply in every 24 hours (the remote trigger that was in the package didn't work from day one. Though I contact / reply immediately, the seller will reply only once per day). Bad apples - inevitable but I will never ever use eBay / Amazon for such a big purchase. Your peace of mind is more worth than few extra bucks.
I know people who swear by Amazon Prime. They say it is MUCH improved over the startup days. But, for the stuff that I would buy online, it just isn't for me. That's all. I value service after the sale even more than low costs.

I once ordered an expensive tripod from B&H on a Friday afternoon, before their same day shipping deadline. I got it Monday morning, but it had a sticky leg so I got an RMA and shipped it back to them Monday afternoon. They delivered a new tripod to my front door Wednesday MORNING. I admit to living within 30 miles of their warehouses, but that is what I call service.

I completely concur. B&H is run by ultra-orthodox Jews who apparently adhere to an ancient Jewish law that requires all business dealings to be conducted with absolute honesty. They also refuse to take orders on Saturday, but it's a small inconvenience for not having to worry that they won't stand behind what they sell.

Re: Brand New 80D Issues

dacodekid — Fri, 16 Dec 2016 01:17:53 GMT

A little update on my case:

The seller finally reached out to me but they didn't offer a replacement. Instead they said "since this is a Prime purchase, you'll have to contact Amazon to arrange for return slip". That's rude enough for me to pack the entire package. While contact Amazon customer service regards Sellers' behaviour & "return slip", Amazon jumped on and take care of everything. Never felt such a friendlyness from any customer care reps. May be they sensed how frustrated I was with the purchase and the seller. I regained my confidense in Amazon - it just Canon's in hang now :))).

Re: Brand New 80D Issues

RobertTheFat — Fri, 16 Dec 2016 02:15:43 GMT

@dacodekid wrote:
A little update on my case:

The seller finally reached out to me but they didn't offer a replacement. Instead they said "since this is a Prime purchase, you'll have to contact Amazon to arrange for return slip". That's rude enough for me to pack the entire package. While contact Amazon customer service regards Sellers' behaviour & "return slip", Amazon jumped on and take care of everything. Never felt such a friendlyness from any customer care reps. May be they sensed how frustrated I was with the purchase and the seller. I regained my confidense in Amazon - it just Canon's in hang now :))).

I suspect that the seller's agreement with Amazon requires them to bounce it back to Amazon as they did. Since Amazon appears to have handled it to your satisfaction, it isn't obvious what you still have to gripe about.

Re: Brand New 80D Issues

dacodekid — Fri, 16 Dec 2016 02:25:06 GMT

No thats not it. Amazon accepted to cover the expense because the way seller handled the whole situation. In fact they were surprised why the seller asked me to contact Amazon. When you pay $1500 and asking for a replacement piece for defected item for well over a week and still haven't received - but just one mail a day or two - I think I'm entitiled to gripe in every aspect :))