topic Cannot update firmware in EOS DSLR & Mirrorless Cameras

Cannot update firmware

sufisamwise — Sun, 18 Jun 2017 21:58:04 GMT

Hello, I'm new here as well as new to Canon digital cameras, so please bear with me. I just purchased this Canon Rebel T6, and am trying to update the firmware using the firmware update file that is found on the Canon website. I found an instruction for installing this update, which says "Copy the firmware update file to the first window that appears when the SD card is opened (the root directory). I assume that the root directory is the one that contains the two subdirectories "DCIM" and "MISC." When I try to paste the file into that directory, I get this message: "Cannot copy CCF17110.FIR. You do not have permission to create this item." I have no idea why it does this, but I've been searching high and low trying to find a solution, coming up with nothing. The SD card is not locked. I am using Windows 10 Home edition.

I want to get the firmware updated before my Digital Photography course begins in a few weeks. Does anyone have insight into why I cannot update the firmware, I would truly appreciate your help. Thank you.

Re: Cannot update firmware

RobertTheFat — Sun, 18 Jun 2017 22:24:24 GMT

That's rather strange, because the card should be formatted to the FAT32 file system, which I don't think has read and write permissions. When you look at it through a card reader, does it appear to have, say, NTFS file permissions? If so, reformat it to FAT32. Then reformat it again in the camera to create the folder structure that the camera expects.

Re: Cannot update firmware

sufisamwise — Sun, 18 Jun 2017 23:07:36 GMT

Hello Robert,

Thanks for responding. I checked the card and it was already formatted to FAT32, and had no errors.

Additionally, in looking at the software - EOS Utility - it appears to have a function for updating firmware. But when I tried using it, it stopped working. Much of the time, the program simply won't open. When I can get it to open, it won't pair with the camera. It keeps trying to pair with the camera using Wifi, even though I have connected it using a cable. I'm not sure how to change that - there doesn't even appear to be any option to do so...

Very confusing...

Re: Cannot update firmware

RobertTheFat — Sun, 18 Jun 2017 23:15:43 GMT

@sufisamwise wrote:
Hello Robert,

Thanks for responding. I checked the card and it was already formatted to FAT32, and had no errors.

Additionally, in looking at the software - EOS Utility - it appears to have a function for updating firmware. But when I tried using it, it stopped working. Much of the time, the program simply won't open. When I can get it to open, it won't pair with the camera. It keeps trying to pair with the camera using Wifi, even though I have connected it using a cable. I'm not sure how to change that - there doesn't even appear to be any option to do so...

Very confusing...

Wired connections won't work if WiFi is turned on.

Re: Cannot update firmware

sufisamwise — Sun, 18 Jun 2017 23:39:14 GMT

Yeah, I thought that might be the case, but am still looking for instructions on how to disable it. Been at this pretty much all day, ready to give up.

Re: Cannot update firmware

sufisamwise — Sun, 18 Jun 2017 23:43:03 GMT

Well, I found the setting for WiFi, and it was already disabled.

Curiouser and curiouser.

Re: Cannot update firmware

sufisamwise — Sun, 18 Jun 2017 23:47:37 GMT

Who knows why it wasn't working before... I didn't change any settings, and all of a sudden it started working. The firmware is now updated.

Must have been gremlins...

Re: Cannot update firmware

Waddizzle — Mon, 19 Jun 2017 23:28:44 GMT

Take the card out of the camera, and you should be able to write to it just fine.

Re: Cannot update firmware

Allen-J — Fri, 06 Nov 2020 05:11:04 GMT

Did you see this document?

https://support.usa.canon.com/kb/index?page=content&id=ART176714&actp=search&viewlocale=en_US&searchid=1604509491786