topic Re: My Computer isn't Recognizing my Camera in EOS DSLR & Mirrorless Cameras

My Computer isn't Recognizing my Camera

grisgin — Sat, 15 Apr 2017 00:16:21 GMT

I have a Canon Rebel t5i, and when I connect it to my mac it doesn't recognize it. It's like I'm connecting nothing to my computer. This problem happened a few times before, but has always seemed to fix itself before this. I've tried restarting my computer, and when I look at my USB tree it isn't recognized there either. I'm not sure how to fix this please help!

Re: My Computer isn't Recognizing my Camera

Richard — Sun, 16 Apr 2017 00:01:51 GMT

Hi Grisgin,

Thank you for posting.

To allow us to better assist you, please let us know the following:

Which operating system do you have on your computer?
Have you tried the connection with more than one USB cable?
Are you plugging your camera into a USB hub (not recommended) or directly into your computer (recommended)?

With your camera connected to your computer and powered on:

What do you see on your camera's display?
Does your computer respond at all (i.e. with beeps, windows, etc)?

Re: My Computer isn't Recognizing my Camera

TCampbell — Sun, 16 Apr 2017 01:13:57 GMT

Additional, what about the USB cable. It is now possible to get USB "charging" cables that dont have the data pins wired. Are you using a proper cable?