topic Re: 5D Mark iv error messages w/Apple & Adobe in EOS DSLR & Mirrorless Cameras

5D Mark iv error messages w/Apple & Adobe

kkubitz — Mon, 12 Sep 2016 16:22:40 GMT

I don't know if anyone is having the same problem I am. When I download raw files to my Macbook pro and open them with Preview or PS CC I receive two error messages: "Preview currently does not support this raw file format." and "If you are attempting to open a raw file from a digital camera, make sure you have the latest camera raw updates installed." All of my software is completely up to date.

Any thoughts?

Thanks,

Kurt

Re: 5D Mark iv error messages w/Apple & Adobe

diverhank — Mon, 12 Sep 2016 16:41:16 GMT

Right now to process RAW for the 5D Mark IV, you need to use the Canon DPP and convert the file to TIFF or some other formats for use with Photoshop. As with any new cameras, it will take Adobe a short while to update their RAW editor to recognize the new camera.

Re: 5D Mark iv error messages w/Apple & Adobe

kvbarkley — Mon, 12 Sep 2016 16:45:19 GMT

It always takes some time for the third parties to support new cameras. Adobe is likely to be quicker than Apple,

Re: 5D Mark iv error messages w/Apple & Adobe

kkubitz — Mon, 12 Sep 2016 16:59:11 GMT

Thanks, that worked.

Re: 5D Mark iv error messages w/Apple & Adobe

kkubitz — Mon, 12 Sep 2016 17:00:33 GMT

kvbarkley, that was my guess. hopefully they will get a move on. Thanks

Re: 5D Mark iv error messages w/Apple & Adobe

Davoud — Wed, 14 Sep 2016 02:18:36 GMT

@diverhank wrote:
Right now to process RAW for the 5D Mark IV, you need to use the Canon DPP and convert the file to TIFF or some other formats for use with Photoshop. As with any new cameras, it will take Adobe a short while to update their RAW editor to recognize the new camera.

I note that the latest version of Photo Mechanic 5 can also read the Mk IV raw images and convert them to TIFFs.

Re: 5D Mark iv error messages w/Apple & Adobe

alanrclarke — Fri, 23 Sep 2016 20:11:41 GMT

The latest release of Lightroom CC 2015 (6.7?) released a day or two ago supports the new 5D iv RAW format.

However, it's doesn't support dual pixel - for those images you have to use Canon DPP.

Does anyone actually use Canon supplied software, as opposed to Lightroom/Photoshop? IMHO, Canon should drop DPP and other software development completely - Canon makes good cameras, great lenses and dreadful softare - and instead work very closely with Adobe (primarily) to ensure that new Adobe releases promptly support such features, through plug-ins if necessary.

Re: 5D Mark iv error messages w/Apple & Adobe

ebiggs1 — Fri, 23 Sep 2016 21:03:19 GMT

"Does anyone actually use Canon supplied software, as opposed to Lightroom/Photoshop?"

No. I mean pros don't. I never run in to a, makes a living with his camera person, that did.

"IMHO, Canon should drop DPP and other software development completely"

Or contract a real software company to create some.

"Canon makes good cameras, great lenses and dreadful softare..."

Actually it has gone from "dreadful" to poor with DPP4. It doesn't even support all the cameras Canon itself makes! What?

Re: 5D Mark iv error messages w/Apple & Adobe

RobertTheFat — Fri, 23 Sep 2016 22:09:03 GMT

@ebiggs1 wrote:
"Does anyone actually use Canon supplied software, as opposed to Lightroom/Photoshop?"

No. I mean pros don't. I never run in to a, makes a living with his camera person, that did.

"IMHO, Canon should drop DPP and other software development completely"

Or contract a real software company to create some.

"Canon makes good cameras, great lenses and dreadful softare..."

Actually it has gone from "dreadful" to poor with DPP4. It doesn't even support all the cameras Canon itself makes! What?

You now have to go back pretty far to find the ones that DPP4 doesn't support (which doesn't mean that it shouldn't support those). And it's perfectly evident that DPP4 supports Canon's new cameras before any Adobe software does.

Re: 5D Mark iv error messages w/Apple & Adobe

ebiggs1 — Sat, 24 Sep 2016 14:06:43 GMT

B from B,

"Canon's new cameras before any Adobe software does."

Gee, do ya think? I would certainly hope so. If that's the best you can say for DPP, it really is telling. Remember, Adobe has to do this on there own

Re: 5D Mark iv error messages w/Apple & Adobe

Davoud — Sat, 24 Sep 2016 18:01:02 GMT

@ebiggs1 wrote:
Remember, Adobe has to do this on there [sic] own

Get over that notion. Camera manufacturers provide file specs to Adobe and other makers of image-processing software. Failure to do so would not be in the camera manufacturers' interests; This because Canon does not consider DPP &c. to be competitors of Lr and Photoshop.

Not so the hardware. Profoto revealed that they had to reverse-engineer Canon's ST-E3-RT Speedlite Radio Remote in order to make the Profoto Air Remote TTL-C ("C" as in "Canon") to provide TTL remote control for the Profoto B1 and other Profoto studio flashes. Ditto the Nikon (TTL-N) version.

Re: 5D Mark iv error messages w/Apple & Adobe

kvbarkley — Sat, 24 Sep 2016 21:36:31 GMT

Do you work for Adobe? Do you have inside knowledge?

While the .cr2 file specs are well known, each camera must be profiled since they all have slightly different colors and profiles.

Re: 5D Mark iv error messages w/Apple & Adobe

ebiggs1 — Sat, 24 Sep 2016 22:21:04 GMT

"Camera manufacturers provide file specs to Adobe ..."

Dream on! Sure they do.

Re: 5D Mark iv error messages w/Apple & Adobe

Davoud — Sun, 25 Sep 2016 01:17:21 GMT

@kvbarkley wrote:
Do you work for Adobe?

No.

Do you have inside knowledge?

Yes. From a Canon software engineer.

While the .cr2 file specs are well known, each camera must be profiled since they all have slightly different colors and profiles.

Exactly so. And that is the type of information that camera manufacturers provide to Adobe.

Re: 5D Mark iv error messages w/Apple & Adobe

RobertTheFat — Sun, 25 Sep 2016 03:41:28 GMT

@ebiggs1 wrote:
B from B,
"Canon's new cameras before any Adobe software does."

Gee, do ya think? I would certainly hope so. If that's the best you can say for DPP, it really is telling. Remember, Adobe has to do this on there own

I would have thought that by now you'd understand that I'm not looking for things to say for DPP. Indeed, I've been a vocal critic of its inadequacies.

And while I don't claim to be one of those pros whom you're so fond of identifying as virtually unanimous devotees of Adobe's software, I'm not a newbie either. For the past ten years, until I retired a few weeks ago, photography was part of my job. My employer had several Creative Cloud licenses, so I could easily have used LR and PS if I had wanted to do so. I chose to use DPP instead because I thought it was a better fit for my workflow, not because I was blind to its faults.

Re: 5D Mark iv error messages w/Apple & Adobe

Davoud — Sun, 25 Sep 2016 04:43:36 GMT

@RobertTheFat wrote:
@ebiggs1 wrote:
B from B,
"Canon's new cameras before any Adobe software does."

Gee, do ya think? I would certainly hope so. If that's the best you can say for DPP, it really is telling. Remember, Adobe has to do this on there own
I would have thought that by now you'd understand that I'm not looking for things to say for DPP. Indeed, I've been a vocal critic of its inadequacies.

And while I don't claim to be one of those pros whom you're so fond of identifying as virtually unanimous devotees of Adobe's software, I'm not a newbie either. For the past ten years, until I retired a few weeks ago, photography was part of my job. My employer had several Creative Cloud licenses, so I could easily have used LR and PS if I had wanted to do so. I chose to use DPP instead because I thought it was a better fit for my workflow, not because I was blind to its faults.

I will say this for DPP and EOS Utility: for the special purpose of making a series of automated astrophotos it is very easy to use. After making the exposures I convert the files to the FITS format and process them in an astro-imaging package. My preferred software for general use is Adobe CC: Lightroom for cataloging and pre-processing and Photoshop for post.

Re: 5D Mark iv error messages w/Apple & Adobe

alanrclarke — Sun, 25 Sep 2016 14:56:45 GMT

Of course they supply data to Adobe - it's in everyone's interest that two such major players do so - new lenses and new features such as revised RAW formats need to be supported reasonably quickly by major players such as Adobe. It's win:win.

Sure there are delays, particularly with new lenses, and often things don't happen quite as quickly as we would all like; Adobe, like all software developers, set priorities and have finite development resources, and if you have a camera brand that is not such a huge seller, then you're probably always going to near the bottom of Adobe's queue.

Back to my original point - given that Canon's software development effort is de facto finite, my personal preference would be for them to concentrate their efforts on the software that goes into the camera itself, and on helping (specifically) Adobe support major departures such as dual-pixel in Lightroom and Photoshop quickly, rather than wasting vast effort on producing software which tries to emulate those two giant best-selling products and (apart from a few exception) falling far behind them.

Adobe and Canon cooperating much more closely, each doing what they are best at, would be SO much more beneficial to the photographic community, professional and otherwise, than Canon futilely wasting effort on trying to produce a pale immitation.

It's called the division of labo(u)r - Adam Smith wrote about it eruditely centuries ago 🙂

Re: 5D Mark iv error messages w/Apple & Adobe

RobertTheFat — Sun, 25 Sep 2016 15:37:02 GMT

@alanrclarke wrote:
Of course they supply data to Adobe - it's in everyone's interest that two such major players do so - new lenses and new features such as revised RAW formats need to be supported reasonably quickly by major players such as Adobe. It's win:win.

Sure there are delays, particularly with new lenses, and often things don't happen quite as quickly as we would all like; Adobe, like all software developers, set priorities and have finite development resources, and if you have a camera brand that is not such a huge seller, then you're probably always going to near the bottom of Adobe's queue.

Back to my original point - given that Canon's software development effort is de facto finite, my personal preference would be for them to concentrate their efforts on the software that goes into the camera itself, and on helping (specifically) Adobe support major departures such as dual-pixel in Lightroom and Photoshop quickly, rather than wasting vast effort on producing software which tries to emulate those two giant best-selling products and (apart from a few exception) falling far behind them.

Adobe and Canon cooperating much more closely, each doing what they are best at, would be SO much more beneficial to the photographic community, professional and otherwise, than Canon futilely wasting effort on trying to produce a pale immitation.

It's called the division of labo(u)r - Adam Smith wrote about it eruditely centuries ago 🙂

I'll bet Adam Smith wrote about the advantages of competition as well. Most credible economists have. Would you really like to see Adobe have the degree of built-in advantage that you propose? I don't expect your suggestion to get much traction, and I think it will be a fortunate thing if it doesn't.

Re: 5D Mark iv error messages w/Apple & Adobe

ebiggs1 — Sun, 25 Sep 2016 16:02:32 GMT

B from Boston,

"I would have thought that by now you'd understand that I'm not looking for things to say for DPP. Indeed,..."

Yeah, I would have missed that one. A person that uses any software not just DPP must 'like' it. Why else woud you use it. I simply point out, I haven't or at least can't remember ever seeing any professional 'business' photographers use it. They all use PS and/or LR. That's just the facts, not meant to be a promotion.

I have one friend that is/was a part time pro. He did use DPP but along with PS. He worked with me in the Graphic Arts Tooling Department. He is kinda like you. He finds some good there! My point to him is and always has been, you have to eventually go to PS so why not just start there?

For myself, B from B, I am an Adobe abandonee. I am not a fan of Adobe in any way until they stop the ridiculous rental system they forced on us. I have several friends that feel the same. Adobe has lost us. I don't mind they rent PS but they need a pathway to ownership at some point. DPP wins that feature.

Further, I would bet 50% of the people that buy a Canon camera never even load DPP on to their computers. In my experience with my DSLR 101 class, I don't remember running across a single person that did. Some try and some use, Easy Photo something and Image Garden something, or whatever they are called.

BTW, it isn't just Canon, brand-N's, ViewNX 2, Capture ND-X, their version of DPP isn't any or much better either.

Each of the third party vendors process the CR2 or NEF their own way. That is what is not shared.

Re: 5D Mark iv error messages w/Apple & Adobe

ebiggs1 — Sun, 25 Sep 2016 16:04:04 GMT

B from B,

" I don't expect your suggestion to get much traction, and I think it will be a fortunate thing if it doesn't."

This we agree.