topic Canon EOS Rebel T5 - Shutter will not open in EOS DSLR & Mirrorless Cameras

Canon EOS Rebel T5 - Shutter will not open

sheilacamera — Mon, 03 Apr 2017 17:19:39 GMT

Hi - hoping someone can help me. Alll of a sudden, when I go to take a picture, the camera focuses, and it sounds like it is taking a picture. However, the pictures are black. (As if the shutter is not openinbg...)

I've tried all sorts of trouble shooting - reset settings, changed lenses, charged camera, changed memory stick, etc. No luck.

Thanks in advance!

Re: Canon EOS Rebel T5 - Shutter will not open

jrhoffman75 — Mon, 03 Apr 2017 19:44:43 GMT

Does the viewfinder black out?

What Mode are you shooting in?

Did you try to activate the Movie mode to see what happens?

Re: Canon EOS Rebel T5 - Shutter will not open

sheilacamera — Mon, 03 Apr 2017 20:53:23 GMT

There is no movie- all black....

Thanks for helping!

Re: Canon EOS Rebel T5 - Shutter will not open

kvbarkley — Mon, 03 Apr 2017 20:58:29 GMT

Sounds like a stuck mirror or a bad sensor - you did not answer about whether the viewfinder goes black when you try to take a picture. You will probably need to send it to Canon.

Re: Canon EOS Rebel T5 - Shutter will not open

sheilacamera — Mon, 03 Apr 2017 21:03:47 GMT

Sorry - yes - it goes black but has the white numbers. (almost like the picture I am taking is a black picture>0

Re: Canon EOS Rebel T5 - Shutter will not open

jrhoffman75 — Mon, 03 Apr 2017 21:05:46 GMT

Not the back screen. When you look through the eyepiece and press the shutter does the eyeviewfinder go black?

Re: Canon EOS Rebel T5 - Shutter will not open

sheilacamera — Mon, 03 Apr 2017 21:18:46 GMT

Sorry - new to this! When I look through the eye piece - I see what I want to take a photograph of. The back screen is black.

Re: Canon EOS Rebel T5 - Shutter will not open

jrhoffman75 — Mon, 03 Apr 2017 21:21:48 GMT

OK. Sounds like a mirror problem. Give Canon a call at 1-800-OK-CANON.

Re: Canon EOS Rebel T5 - Shutter will not open

sheilacamera — Mon, 03 Apr 2017 21:23:14 GMT

Thanks - I will send it off! Much appreciate your help.

Re: Canon EOS Rebel T5 - Shutter will not open

ScottyP — Tue, 04 Apr 2017 01:36:22 GMT

Wait. There is no "movie" on the back but you see an image in the "eye piece" and there is a sound like a photo being taken?

Before sending it in, please clarify; are there images on the SD card? Have you tried uploading images to the computer? It kind of sounds like you are used to shooting in live view using the LCD and it has gotten turned off.

Re: Canon EOS Rebel T5 - Shutter will not open

kvbarkley — Tue, 04 Apr 2017 14:28:54 GMT

Except she sees the "white numbers".