topic Re: Could someone have stolen my camera internal parts? in EOS DSLR & Mirrorless Cameras

Could someone have stolen my camera internal parts?

Zane — Wed, 03 Aug 2016 17:02:22 GMT

I sent my 6D in for repair of my HDMI jack through Best Buy where I bought it. It came back fast almost too fast(within a week) for being in Alaska(everythings slow shipped here). I checked my S/N on the camera before I accepted it.

Anyway once I got it home a few weeks later I noticed overnight battery drain and numerous things on my menu were different like timezone, high iso noise reduction and numerous other "auto" modes which I never use. I then found in the copywrite info someone elses name!!! You dont change that to test the HDMI jack if you change it do you? I dont thnk so.

Im wondering if they took my camera and put my external body back over it? Anybody hear of this happening out there What to do if this happened? I think the company doing repair is called Precision Camera as they did my previous cleaning.

Any input is appreciated.

Thanks

Re: Could someone have stolen my camera internal parts?

kvbarkley — Wed, 03 Aug 2016 17:51:11 GMT

Does the serial number in the EXIF data match the serial number on the camera?

Re: Could someone have stolen my camera internal parts?

Zane — Wed, 03 Aug 2016 19:20:49 GMT

Good point Ill ck that concept! Thanks.

Re: Could someone have stolen my camera internal parts?

Waddizzle — Wed, 03 Aug 2016 19:41:06 GMT

"I sent my 6D in for repair of my HDMI jack through Best Buy where I bought it. "

I'm no fan of the Big Blue Box store. Some of them seem to have quality control and/or security issues with big ticket items.

Re: Could someone have stolen my camera internal parts?

jrhoffman75 — Wed, 03 Aug 2016 20:27:39 GMT

What happened with the HDMI port? What kind of damage and what damaged it?

I guess its conceivable that if the damage was extensive the needed to install a new main chassis (or whatever its properly called ) from a parts body.

If its Precision Camera in Connecticut they are an authorized Canon repair facility.

Re: Could someone have stolen my camera internal parts?

Zane — Wed, 03 Aug 2016 20:31:48 GMT

The pins were bent in the port. Probably a replaced part I didnt get a break down of thr repair. Im not possitive Precision did the repair yet but did the last one when sent.. Canon repair has no record of my s/n being repaiered.

Re: Could someone have stolen my camera internal parts?

Zane — Wed, 03 Aug 2016 22:03:54 GMT

I checked previous and after repair exif data. The serial numbers do match BUT the Firmware version is different. previous was 1.1.4 and the after repair firmware version was 1.1.3!!!! How does it go backwards right? Off to Best Buy and try to explain this to them. Hope I get someone w a concept!lol

Re: Could someone have stolen my camera internal parts?

ebiggs1 — Thu, 04 Aug 2016 14:07:52 GMT

Zane,

The important question is, does it work now? I doubt seriously just a HDMI port can be replaced. It is likely a sub assembly. It is possible they did use a parts body to repair it. Especially if it was done under a BB warranty. Never, never purchase one! They are nearly worthless.

You might want to cut your loses and just send it to Canon. They won't like it that somebody else did repairs but it will be fixed correctly.

Re: Could someone have stolen my camera internal parts?

RobertTheFat — Thu, 04 Aug 2016 14:33:33 GMT

@ebiggs1 wrote:
Zane,
The important question is, does it work now? I doubt seriously just a HDMI port can be replaced. It is likely a sub assembly. It is possible they did use a parts body to repair it. Especially if it was done under a BB warranty. Never, never purchase one! They are nearly worthless.

You might want to cut your loses and just send it to Canon. They won't like it that somebody else did repairs but it will be fixed correctly.

They installed a subassembly from a used camera and couldn't be bothered to apply the latest firmware rev or even delete the previous owner's copyright notice?? That sure seems to support Ernie's opinion of aftermarket warranties.

Re: Could someone have stolen my camera internal parts?

Zane — Thu, 04 Aug 2016 16:26:45 GMT

Yep according to BB thats exactly the reply the got from Precision camera in Connecticut. Im not impressed. Im now having problems trying to update the 1.1.6 firmware, Im thinking I may need to install the 1.1.4 first any ideas? Oh and I got the CPS Gold set up and will forever send my stuff direct!!! Lesson learned and passed on to others as much as I can!!!!

Re: Could someone have stolen my camera internal parts?

jrhoffman75 — Thu, 04 Aug 2016 16:29:27 GMT

You shouldn't need to increment firmware. I suggest you send your camera in to Canon. They will check it all over, calibrate and install latest firmware.

Re: Could someone have stolen my camera internal parts?

jrhoffman75 — Thu, 04 Aug 2016 16:46:19 GMT

I have used Square Trade with good success for "passive " items, MacBook and iPhone, but for precision items with moving parts I only use factory service.

Re: Could someone have stolen my camera internal parts?

ebiggs1 — Thu, 04 Aug 2016 16:49:37 GMT

Zane,

"You shouldn't need to increment firmware. I suggest you send your camera in to Canon. They will check it all over, calibrate and install latest firmware."

This was and still is what you need to do. If you screw up the firmware install, you might lock up the entire camera and turn it into an expensive brick. A pretty nice brick but a brick none the less! Send it to Canon CPS.

Re: Could someone have stolen my camera internal parts?

RobertTheFat — Thu, 04 Aug 2016 18:17:18 GMT

@ebiggs1 wrote:
Zane,
"You shouldn't need to increment firmware. I suggest you send your camera in to Canon. They will check it all over, calibrate and install latest firmware."

This was and still is what you need to do. If you screw up the firmware install, you might lock up the entire camera and turn it into an expensive brick. A pretty nice brick but a brick none the less! Send it to Canon CPS.

I did that once, trying to update the firmware on an XTi. Since the camera was still under warranty, Canon treated it as a warranty repair and fixed it for free. I wasn't a CPS member at the time, but it's one of the reasons I became one.