topic Re: Movie Format Not Supported in EOS DSLR & Mirrorless Cameras

Unable to Download Videos from EOS Rebel T6

Kc5 — Fri, 15 Jul 2022 18:06:49 GMT

I have a Canon Rebel T6 and I have done everything from downloading multiple apps, different mobile devices, and etc. Nothing seems to work, I am having trouble with videos. Everytime I try to download a video onto my phone with the Canon Connect app it just tells me "Movie Format Not Supported" Please I need information ASAP.

Re: Movie Format Not Supported

Waddizzle — Mon, 04 Feb 2019 12:44:30 GMT

@Kc5 wrote:
I have a Canon Rebel T6 and I have done everything from downloading multiple apps, different mobile devices, and etc. Nothing seems to work, I am having trouble with videos. Everytime I try to download a video onto my phone with the Canon Connect app it just tells me "Movie Format Not Supported" Please I need information ASAP.

Movie files are saved as MOV file types and format. Not sure if you even can transfer movie files wirelessly to a phone.

Re: Movie Format Not Supported

Kc5 — Mon, 04 Feb 2019 14:36:24 GMT

So then how would I be able to transfer or change the MOV file to a different file?

Re: Movie Format Not Supported

jrhoffman75 — Mon, 04 Feb 2019 14:44:53 GMT

I think video transfer is to an Android phone - uses NFC transfer.

You camera manual should address this.

Re: Movie Format Not Supported

Kc5 — Mon, 04 Feb 2019 15:05:29 GMT

More details please...

Re: Movie Format Not Supported

jrhoffman75 — Mon, 04 Feb 2019 15:17:30 GMT

Re: Movie Format Not Supported

Wolfie0827 — Mon, 04 Feb 2019 16:38:48 GMT

Now, if you want to transfer MOV files to your computer and then convert them to another format for use on your phone (I would suggest MPEG/MPG or MP4 format as being the most compatible with the most android and apple phones) then there are a number of good and even free conversion software out there. I personally use XMedia Recode myself, seems to have the least problems with audio/video sync in my experience.

Re: Movie Format Not Supported

BurnUnit — Mon, 04 Feb 2019 19:20:32 GMT

If you just need to make them viewable on your smartphone, it might be worth also converting them to a lower resolution more suitable to the smaller screen size.

You'll end up with considerably smaller files sizes that will upload and download more quickly. You can even compress the files a bit to make them even smaller and on the smaller phone screen you'll likely not even notice any difference in quality. Like Wolfie said, MPEG/MP4 is probably your best choice.

Re: Movie Format Not Supported

BWedding — Sat, 29 Aug 2020 19:17:26 GMT

I'm not sure why this is marked as a solution. Connecting via NFC still fails to import MOV files to Android.

I've even installed VLC Player, which plays MOV files and that doesn't help. The app refuses to import MOV regardless.

Re: Movie Format Not Supported

Waddizzle — Sun, 30 Aug 2020 10:47:56 GMT

@BWedding wrote:
I'm not sure why this is marked as a solution. Connecting via NFC still fails to import MOV files to Android.

I've even installed VLC Player, which plays MOV files and that doesn't help. The app refuses to import MOV regardless.

Exactly. That's our solution. It doesn't work, never has. It isn't broken.

Re: Movie Format Not Supported

Stephen — Sun, 30 Aug 2020 12:19:20 GMT

@BWedding wrote:
I'm not sure why this is marked as a solution. Connecting via NFC still fails to import MOV files to Android.

I've even installed VLC Player, which plays MOV files and that doesn't help. The app refuses to import MOV regardless.

The following is from the app information found at Google Play Store HERE:

-Compatible File Types
JPEG、MP4、MOV
・Importing original RAW files is not supported (RAW files are resized to JPEG).
・MOV files and 8K movie files shot with EOS cameras cannot be saved.
・HEIF (10 bit) and RAW movie files shot with compatible cameras cannot be saved.
・AVCHD files shot with Camcorder cannot be saved.

Re: Movie Format Not Supported

BWedding — Mon, 31 Aug 2020 18:38:04 GMT

The "solution" should probably clearly state that Android will not import MOV files no matter what. And while it may not be broken, 1/2 your market is disenfranchised.

Re: Movie Format Not Supported

Waddizzle — Mon, 31 Aug 2020 21:48:25 GMT

@BWedding wrote:
The "solution" should probably clearly state that Android will not import MOV files no matter what. And while it may not be broken, 1/2 your market is disenfranchised.

Actually, the "solution" should probably remind users that Android does not MP4 files. You need special apps.

Re: Movie Format Not Supported

wchettel — Mon, 31 Aug 2020 23:46:32 GMT

@Waddizzle wrote:
@BWedding wrote:
The "solution" should probably clearly state that Android will not import MOV files no matter what. And while it may not be broken, 1/2 your market is disenfranchised.
Actually, the "solution" should probably remind users that Android does not MP4 files. You need special apps.

WHAT?? NO special apps needed on my Pixel 3 XL with Android v10.

Re: Movie Format Not Supported

BWedding — Tue, 01 Sep 2020 03:57:32 GMT

Here's the thing. It's not Android's fault. I can download multiple apps to play MOV files, such as VLC. It doesn't matter if I've downloaded those or not. The application sees Android and throws an error and will not download regardless.

Look, I'm a software engineer. The right behavior is to download the file, no matter the extension. Let the end user deal with the issue once they have the file. It's not correct to simply refuse to download it because it is Android.

Re: Movie Format Not Supported

Waddizzle — Tue, 01 Sep 2020 09:28:37 GMT

@BWedding wrote:
Here's the thing. It's not Android's fault. I can download multiple apps to play MOV files, such as VLC. It doesn't matter if I've downloaded those or not. The application sees Android and throws an error and will not download regardless.

Look, I'm a software engineer. The right behavior is to download the file, no matter the extension. Let the end user deal with the issue once they have the file. It's not correct to simply refuse to download it because it is Android.

Sorry, but you are incorrect. Android does not support MP4. If it did, then this would not be an issue. Would it?

Camera manufacturers cannot rely on a user supplied, third party application to make the camera manufacturers' applications fully functional. If the OS platform does not support a common file format, then that OS platform is flawed.

Re: Movie Format Not Supported

Waddizzle — Tue, 01 Sep 2020 09:30:43 GMT

@wchettel wrote:
@Waddizzle wrote:
@BWedding wrote:
The "solution" should probably clearly state that Android will not import MOV files no matter what. And while it may not be broken, 1/2 your market is disenfranchised.
Actually, the "solution" should probably remind users that Android does not MP4 files. You need special apps.
WHAT?? NO special apps needed on my Pixel 3 XL with Android v10.

What app do you use to play MP4 files? What app did you install?

Re: Movie Format Not Supported

wchettel — Tue, 01 Sep 2020 17:52:51 GMT

@Waddizzle wrote:
@wchettel wrote:
@Waddizzle wrote:
@BWedding wrote:
The "solution" should probably clearly state that Android will not import MOV files no matter what. And while it may not be broken, 1/2 your market is disenfranchised.
Actually, the "solution" should probably remind users that Android does not MP4 files. You need special apps.
WHAT?? NO special apps needed on my Pixel 3 XL with Android v10.
What app do you use to play MP4 files? What app did you install?

I did not need to install an app to play MP4 movie files on my Pixel 3 XL. I use the native, built-in Google Photos to play MP4 movie files. Google Photos doesn't have a lot of fancy controls, but it gets the job done!

You must be an iPhone user that knows nothing about Android.

Re: Movie Format Not Supported

Waddizzle — Tue, 01 Sep 2020 17:56:49 GMT

@wchettel wrote:
@Waddizzle wrote:
@wchettel wrote:
@Waddizzle wrote:
@BWedding wrote:
The "solution" should probably clearly state that Android will not import MOV files no matter what. And while it may not be broken, 1/2 your market is disenfranchised.
Actually, the "solution" should probably remind users that Android does not MP4 files. You need special apps.
WHAT?? NO special apps needed on my Pixel 3 XL with Android v10.
What app do you use to play MP4 files? What app did you install?
I did not need to install an app to play MP4 movie files on my Pixel 3 XL. I use the native, built-in Google Photos to play MP4 movie files. Google Photos doesn't have a lot of fancy controls, but it gets the job done!

You must be an iPhone user that knows nothing about Android.

That's nice. They're finally catching up with the industry, a day late and a dollar short.

I stand by what I said earlier. Try a web search for "how to play MP4 on Android", and look at all the hits you get.

Re: Movie Format Not Supported

BWedding — Tue, 01 Sep 2020 18:11:21 GMT

Google Photos will play MOV files (not sure why you keep saying MP4 which is not what a T6 produces), right out of the box on my Android 10 Pixel 2XL.

I actually just tested it. I transferred via USB, a .MOV file created by my T6. I navigated to it with File Manager and played it with Google Photos and VLC. Then, just in case VLC had installed codecs, I uninstalled it and did it again.

https://youtu.be/laQDmHN7H1o