topic Re: This Image Is Not Supported in EOS DSLR & Mirrorless Cameras

This Image Is Not Supported

sorryimtash — Sat, 13 Jan 2018 23:45:10 GMT

I’m trying to download a video I took on my camera using the Canon Connect app, but it keeps saying “This image is not supported.” How do I download videos, then?

Re: This Image Is Not Supported

John_B — Sat, 13 Jan 2018 23:53:24 GMT

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Android or iOS) you are using andwhich camera you have. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: This Image Is Not Supported

sorryimtash — Thu, 18 Jan 2018 01:40:50 GMT

I am using an iPhone 6.

Re: This Image Is Not Supported

sorryimtash — Thu, 18 Jan 2018 01:41:37 GMT

And I have a Canon Rebel T6.