topic Re: Accidents happen. That’s why we’ve got you covered! in EOS DSLR & Mirrorless Cameras

Accidents happen. That’s why we’ve got you covered!

Sifat — Wed, 22 Jun 2016 14:03:08 GMT

Purchase select Canon products by July 30, 2016. Simply register your product and receive 13 months of FREE accidental damage protection from Canon. Learn more at http://canon.us/bDZVJ

Re: Accidents happen. That’s why we’ve got you covered!

ebiggs1 — Wed, 22 Jun 2016 13:34:45 GMT

That is if the site will let you register. I couldn't register my last purchase. Web sites don't seem to be Canon's strong suit.

Re: Accidents happen. That’s why we’ve got you covered!

jrhoffman75 — Wed, 22 Jun 2016 14:14:22 GMT

http://community.usa.canon.com/t5/EOS/I-am-unable-to-register-the-EOS-5DS-online-Is-there-a-trick/m-p/168313#U168313

Re: Accidents happen. That’s why we’ve got you covered!

ebiggs1 — Wed, 22 Jun 2016 15:20:17 GMT

John I have no doubt it can be registered if persistence and mental fortitude is applied. But I have neither the time nor the inclination to do so. One would certainly think a company as technologically advanced as Canon could get web sites to work as they should. Other companies do!

I just spent three days with two different Canon tech people trying to figure out the problem with their XPS print driver. No luck. They gave up. The chances are in my favor I will never need the CarePak but I do need the printer.

BTW, if in fact Chrome is the problem with the Canon web site, Canon better get on board as I believe Google is here to stay.

Re: Accidents happen. That’s why we’ve got you covered!

Waddizzle — Wed, 22 Jun 2016 16:27:45 GMT

@ebiggs1 wrote:
That is if the site will let you register. I couldn't register my last purchase. Web sites don't seem to be Canon's strong suit.

I have had problems with registering warranties. They updated their site a few months back, and all of my registered gear was cleared out. Since that time, I cannot register the warranties, nor register for this CarePak fantasy.

I now have four "L" lenses that I can neither register for warranty, nor for CarePak. A fifth isn't eligible for CarePak, but the it is part of the registered gear that was cleared out of my account. Hey Canon, are you guys listening to any of this?

Re: Accidents happen. That’s why we’ve got you covered!

Stephen — Wed, 22 Jun 2016 16:37:41 GMT

Hi guys,

Try using this site: www.registercanon.com

Once you're there, you're given the opportunity to log in to your Canon Account or skip that step. If you have a Canon Account, go ahead and log in, otherwise, just register your gear.

To register for CarePak, all one has to do is register their gear with Canon. If you run into issues with registration, get in touch with our US-based team, and they'll gladly help you with registering your gear! Our team is available by phone at 1-800-OK-CANON (800-652-2666).

We hope this helps!

Re: Accidents happen. That’s why we’ve got you covered!

ebiggs1 — Wed, 22 Jun 2016 17:11:06 GMT

Stephen.

"If you run into issues with registration, get in touch with our US-based team, and they'll gladly help you with registering your gear! Our team is available by phone at 1-800-OK-CANON (800-652-2666)."

The question asked above, "are you listening" is important. We don't want to have to jump through hoops to do this type stuff.

When I was working full time, I didn't have time to mess with web sites that don't work correctly. And absolutely no time nor inclination to mess with phone calls that may or may not work either. Been three days on this print issue. Three days!!!!!!!!

I have a new bride anxiously waiting for her photos.

An extra warranty that I may never have need for is not an incentive for me to buy Canon products and certainly no extra time on.

It is only because I am retired now and have extra time to spend here on the forum.

Re: Accidents happen. That’s why we’ve got you covered!

Stephen — Wed, 22 Jun 2016 19:40:39 GMT

Hi Ernie!

We looked in our system, and we don't see any record of you having called our US-based technical support team at 1-800-OK-CANON (800-652-2666) for help with your printer. You might try getting in touch with our expert team for a solution!

They're in the office today until 10PM Eastern and normal hours are Monday - Friday 10AM to 10PM Eastern Time.

We hope this helps!

Re: Accidents happen. That’s why we’ve got you covered!

ebiggs1 — Wed, 22 Jun 2016 20:29:56 GMT

I did not call. I am in email contact with Karl and Kendra and now some new person that remains nameless.

Re: Accidents happen. That’s why we’ve got you covered!

ebiggs1 — Fri, 24 Jun 2016 13:24:13 GMT

"... we don't see any record of you having called our US-based technical support team ..."

Canon Support called me. We talked about the printer issue for quite some time. No solution was found. I also mentioned the problems with registering for the CarePACK and he said he would check into that also.

Re: Accidents happen. That’s why we’ve got you covered!

ebiggs1 — Fri, 24 Jun 2016 13:45:16 GMT

"Once you're there, you're given the opportunity to log in to your Canon Account or skip that step. If you have a Canon Account, go ahead and log in, otherwise, just register your gear."

After taking with Canon Support, they urged me to try again. So, I tried to register my latest lens purchase. I guess it worked but I am not positive. That last screen just went blank after submitting. If it did complete, it is certainly not up to the expectation of Canon. Maybe it worked?

Re: Accidents happen. That’s why we’ve got you covered!

ebiggs1 — Fri, 24 Jun 2016 14:19:02 GMT

I just got this..........

"Mr. Biggs,

As a valued Canon customer, we would like to thank you for your purchase and let you know that your registration has been received. As a reminder, please be sure to register all printers, cameras, and lenses individually.

If your product came with complimentary Canon CarePAK PLUS protection, which includes coverage for accidental damage, you will receive a separate confirmation email within the next 48 hours. If you would like further details about the complimentary CarePAK PLUS protection.

Welcome to the Canon family. We are confident that you will enjoy your new purchase!

Sincerely,

Canon Customer Service"

Re: Accidents happen. That’s why we’ve got you covered!

RobertTheFat — Fri, 24 Jun 2016 16:01:40 GMT

@ebiggs1 wrote:

I just spent three days with two different Canon tech people trying to figure out the problem with their XPS print driver. No luck. They gave up. The chances are in my favor I will never need the CarePak but I do need the printer.

What is the problem you're having with the printer driver? My understanding is that XPS is a bit off the beaten track and has had some growing pains. It may be more important than usual to ensure that you have the latest driver. I'm partial to any printer vendor's universal drivers; they seem to get the most attention these days and are more likely to be kept up to date.

Re: Accidents happen. That’s why we’ve got you covered!

Jenine — Fri, 24 Jun 2016 16:02:30 GMT

Hello Ebiggs1!

We have sent you an email regarding your CarePAK PLUS registration. You should be receiving it shortly.

We hope this helps!

Re: Accidents happen. That’s why we’ve got you covered!

ebiggs1 — Fri, 24 Jun 2016 18:47:44 GMT

Thanx for the confirmation. The last screen of the registration screen goes blank when you are through. It doesn't confirm or deny or nothing. No close or exit button. Just the Canon logo at the top.

Re: Accidents happen. That’s why we’ve got you covered!

ebiggs1 — Fri, 24 Jun 2016 18:51:40 GMT

B from Bean Town,

"What is the problem you're having with the printer driver?"

The XPS driver will not print anything larger than 8 1/2 x 11. If you select 11 x 14 or larger it will not do it. The standard driver works fine. Believe me if there was something that myself or Canon has not tried to correct this, I can't imagine what it could be?

It's not like I am new to these printers because I have had four of them. A 9000, a 9500 and two Pro-100.

Re: Accidents happen. That’s why we’ve got you covered!

jrhoffman75 — Fri, 24 Jun 2016 19:39:47 GMT

I do all my printing via the XPS driver on A3+ paper and the new Hahnemuehle panoramic paper. No problems.

But, I have printed with and without the XPS driver using Lightroom and Print Studio Pro. I could not see a difference.

Re: Accidents happen. That’s why we’ve got you covered!

ebiggs1 — Fri, 24 Jun 2016 19:48:11 GMT

"I do all my printing via the XPS driver on A3+ paper ..."

The XPS driver is notably faster on my PC. That is why we use it. Whether it is better or not I don't know. But I can only print 8 x 10s.

We use three PCs and four printers in the office. The two Pro-100s and two HPs. The Pro-100s are USB but the two HPs are wireless.

One of the PCs is a Gateway and it runs the XPS driver correctly. It is a laptop so we don't like it for editing. The other two are Dell desktops pretty much high end at least they were. Probably not compared to a new one!

Re: Accidents happen. That’s why we’ve got you covered!

jrhoffman75 — Fri, 24 Jun 2016 19:50:10 GMT

Strange. Is it all software or just one.

Re: Accidents happen. That’s why we’ve got you covered!

jrhoffman75 — Fri, 24 Jun 2016 20:07:07 GMT

With all the software that gets loaded and plants code in various places I guess it's not surprising things get confused sometimes.

Ii have an intermitent problem with my drivers that Canon couldn't solve. Sometimes, when I try and go to Matching->None for color an error message appears that "Program X has stopped working...." It doesn't matter what program it is, including Canon My Printer.

This is started after using the printer for several years.