topic Re: Locked photos in EOS DSLR & Mirrorless Cameras

Locked photos

Monkeymom17 — Mon, 06 Jan 2020 21:30:37 GMT

On my mac my photos started to download in locked position. I checked my sim card and that wasn't locked. I check ,y mac info and thats not locked but when you transfer a photo to shutterfly or my phone they are black. So I have to open my photo and unclick the lock button. I take photos at my boys football and hockey games and it ery frustrating when I have to open 300 photos and save as a copy. I had my mac cleaned and they did a back up and its still doing the same thing. Can you help

Re: Locked photos

kvbarkley — Mon, 06 Jan 2020 22:29:51 GMT

What camera? What MacOS? What are you downloading too? Are you using the iCloud Photo Library?

Re: Locked photos

Monkeymom17 — Tue, 07 Jan 2020 00:03:05 GMT

EOD REBEL SL! and I'm downloading to iphotos. Not sure on my mac we bought it in 2015

Re: Locked photos

kvbarkley — Tue, 07 Jan 2020 01:55:14 GMT

So you don't have Catalina?

Re: Locked photos

kvbarkley — Tue, 07 Jan 2020 01:55:57 GMT

How are you transferring them? VIa the export facility or the share facility?

Re: Locked photos

Monkeymom17 — Tue, 07 Jan 2020 02:21:56 GMT

I'm downloading to the computer from my camera to iphotos. Have done this for years and all of a sudden its been the photos are locked but when you look in preview the lock box is not checked

Re: Locked photos

Monkeymom17 — Tue, 07 Jan 2020 02:22:12 GMT

yes I have Catalina

Re: Locked photos

kvbarkley — Tue, 07 Jan 2020 14:38:03 GMT

Then you don't have iPhoto, it idoes not run on Catalina. I have used iPhoto, Photos and various MacOS (except Catalina!) for years and have never heard of this.

Re: Locked photos

kvbarkley — Tue, 07 Jan 2020 14:38:56 GMT

Again, how are you getting the images *out* of iPhoto/Photos?

Re: Locked photos

kvbarkley — Tue, 07 Jan 2020 17:13:39 GMT

Two things to try on the camera:

1. after you have shot a bunch of images, try to unlock them all:

2. Reformat the card in the camera.

Re: Locked photos

Monkeymom17 — Tue, 07 Jan 2020 22:56:43 GMT

I drag and drop my photos into a folder on my mac then I download them to shutterfly. When I right click to share my photos out of iphoto they are locked and show up black

Re: Locked photos

Monkeymom17 — Tue, 07 Jan 2020 23:01:06 GMT

my bad it was iphotos its now photos

Re: Locked photos

kvbarkley — Wed, 08 Jan 2020 03:23:14 GMT

I think you need a new plug-in from shutterfly. I just tried it with Mail - I don't normally use the share - and it worked fine.

Is your library located on an external drive?

Re: Locked photos

Monkeymom17 — Wed, 08 Jan 2020 16:37:23 GMT

I will try that, How would I know if my library is locked. Can you explain how I would check

Re: Locked photos

kvbarkley — Wed, 08 Jan 2020 17:01:53 GMT

Click on the library and use file->get Info.

2 other common troubleshooting techinques:

Start up the computer in safe mode, does it happen then?

https://support.apple.com/en-us/HT201262

Create a new user account and a new Photos Library. Import a few images. Does the problem still happen?

I don't know that I can troubleshoot this remotely, you might need to take it to the Genius Bar at the Apple Store.

Re: Locked photos

Monkeymom17 — Wed, 08 Jan 2020 17:46:00 GMT

Thank you, We tried apple they had my computer for a week and claimed there was no issue. I will try your idea. Thnak you so much for all your help

Re: Locked photos

Monkeymom17 — Thu, 09 Jan 2020 23:22:20 GMT

I tired everything and spent two hours with apple and they can't solve it either. going to try and bring my camera to a photo store and see if its my camera.

Thank you for trying