topic Re: EOS can not connect in EOS DSLR & Mirrorless Cameras

EOS can not connect

Ira-Denise — Wed, 18 Dec 2019 18:37:24 GMT

I have a t2i - i just downloaded the software to use my laptop as a external monitor. It keeps saying it can’t connect. I keep trying to find a solution but everyone keeps saying to just make sure WiFi is turned off but my camera is so old it doesn’t have that option to have WiFi. Please help!!

Re: EOS can not connect

Tronhard — Wed, 18 Dec 2019 19:46:56 GMT

Hi and welcome to the forum.

We need to know a lot more. For example:

Have you read the manual for your camera?

What kind of computer are you trying to connect to?

Which OS (Mac or Windows) and what realease .

Which interface cable are you using USB, HDMI etc?

Are you using the cable that came with the camera or a 3rd party unit.

Re: EOS can not connect

Ira-Denise — Wed, 18 Dec 2019 20:05:16 GMT

Hi!! Oh my apologies! But Yes I did read the manual, I have a MacBook Pro, it’s the MacOS Catalina 10.15.2, I’m using a 3rd part USB (I lost mine so I tried a whole bunch of diff ones to see if it was a cable issue)
I tried using digital photo professional 4.11.1 for Mac under EOS Rebel t2i and i kept getting “EOS not ready” but then on YouTube I was told to try the EOS utility 3.11.1 for Mac or the digital photo professional 4.11.1 under EOS 5DS R but I kept getting it couldn’t connect to my camera.

Re: EOS can not connect

Tronhard — Wed, 18 Dec 2019 20:10:25 GMT

@Ira-Denise wrote:
Hi!! Oh my apologies! But Yes I did read the manual, I have a MacBook Pro, it’s the MacOS Catalina 10.15.2, I’m using a 3rd part USB (I lost mine so I tried a whole bunch of diff ones to see if it was a cable issue)
I tried using digital photo professional 4.11.1 for Mac under EOS Rebel t2i and i kept getting “EOS not ready” but then on YouTube I was told to try the EOS utility 3.11.1 for Mac or the digital photo professional 4.11.1 under EOS 5DS R but I kept getting it couldn’t connect to my camera.

Thanks for that information - it will help significantly. I am a Windows user, so I cannot give advice to you, but there are Mac users on the forum who should pick up on this thread and hopefully advise you. I have a the EOS 500D (one version earlier to yours), and using the current EOS Utility and a USB cable I had no issues connecting to my PC and controlling the functions of the camera - but as I said, that is for Windows.

Keep an eye on the thread and someone should get back to you.

Good luck!

Re: EOS can not connect

kvbarkley — Wed, 18 Dec 2019 22:30:07 GMT

Have you tried not running the Canon software and plugging it is? Usually, image capture or Photos just pop up.

3 things to try:

Run image capture and then plug in the camera.

Try a new USB cable - some are chaging cables and provide no signal.

Just take the card out of the camera and plug it in the SD card slot.

Re: EOS can not connect

Tronhard — Wed, 18 Dec 2019 22:45:02 GMT

@kvbarkley wrote:

Just take the card out of the camera and plug it in the SD card slot.

The OP wants to use the computer as an external monitor. I took it from the post that the purpose is to be able to control the shooting process from the computer software.

Re: EOS can not connect

jrhoffman75 — Thu, 19 Dec 2019 02:05:45 GMT

THis may be the problem (from a post on DPReview)

"FYI from a Phase One employee over on their forum:

"The root cause of this issue is that Apple has changed the requirements for applications that want to access a PTP-connected capture device. This cannot be resolved by user-side trouble-shooting. We are working on an update that will be compatible with macOS 10.15.2. Until this is released, please do not update to 10.15.2.""

Re: EOS can not connect

georgeinnj — Thu, 19 Dec 2019 18:43:37 GMT

any idea if canon is working on updating their utility? It's a pain using a physical card transfer compared to the utility transfer where it automatically transferred to dated folders.

Re: EOS can not connect

Tronhard — Thu, 19 Dec 2019 18:52:29 GMT

@georgeinnj wrote:
any idea if canon is working on updating their utility? It's a pain using a physical card transfer compared to the utility transfer where it automatically transferred to dated folders.

REALLY???? By the time one activates the tethering software, connects the cable (this camera doesn't have WiFi), and initiates the transfer I can put the card in my high-speed reader, create a folder on my computer, select all files from the card and plonk them in there - and I don't use camera battery power to do so. In fact, with the aid of a batch file, I can do the whole thing in one click (apart from placing the card).

Re: EOS can not connect

georgeinnj — Thu, 19 Dec 2019 19:15:29 GMT

yes, really.. I had the computer and utility set up so that I had to only plug the camera into a preset usb cable and turn on the camera. The utility would then automatically open and I only had to click on the copy/import button. The utility was configured to automatically transfer the files to a particular directory and create sub directories based on date when the pictures were taken.

Re: EOS can not connect

Tronhard — Thu, 19 Dec 2019 19:35:44 GMT

So we differ only in that you would plug a cable into your camera and I would plug the card into my computer. They both require about the same effort it would appear, mine still doesn't drain the battery though. That said I congratulate you on a smooth download process, but it doesn't meant the card transfer method is inferior. Many of my cameras use USB 2, while my card reader is USB3, so the download is significantly faster.

Re: EOS can not connect

Ira-Denise — Sat, 28 Dec 2019 00:17:59 GMT

I got an email from canon saying it’s their software - that my apple update isn’t connecting and they are trying to resolve it so it might be a while before it starts working for me since it’s my update that’s causing it apparently

Re: EOS can not connect

Hinnerfeldt — Fri, 31 Jan 2020 16:06:02 GMT

It seems to work, when my Mac is upgraded to MacOS Catalina 10.15.3 yesterday