topic Re: Please Help flash not in sync with camera in EOS DSLR & Mirrorless Cameras

Please Help flash not in sync with camera

rookieyearbook — Thu, 17 Oct 2019 23:41:21 GMT

Hello,

I'm a rookie yearbook teacher. I bought 5 canon dslr rebel sl2 cameras at the same time.

Four are working just fine.

I sit at my desk and point all 5 at the same spot but one camera turns out dark photos. I have tried resetting all camera settings, I have replaced the battery, and I have tried matching settings side by side with the other identical cameras but nothing works.

The pre-flash goes off every time, the flash does not seem to go off every time, but either way the photos from this one camera always turn out dark. If i turn the flash off the shutter stays open longer and the pictures turn out brighter but I need them to be able to use it at a night game for homecoming this weekend.

PLEASE HELP

Re: Please Help flash not in sync with camera

kvbarkley — Fri, 18 Oct 2019 13:27:06 GMT

Has it worked before? It could be defective, call Canon.

Re: Please Help flash not in sync with camera

ebiggs1 — Fri, 18 Oct 2019 15:39:12 GMT

" I have tried resetting all camera settings, ..."

You "tried" but did you actually succeed? You need to be in M mode. Did you have to reset the date/time?

Re: Please Help flash not in sync with camera

rookieyearbook — Fri, 18 Oct 2019 16:42:14 GMT

It's worked for the past two years but now all of the sudden the photos are black.

@kvbarkley wrote:
Has it worked before? It could be defective, call Canon.

Re: Please Help flash not in sync with camera

rookieyearbook — Fri, 18 Oct 2019 16:47:02 GMT

I went into manual and did the clear all settings and the clear all format settings. Then I went line by line with other camera to make sure the settings matched. All of the cameras worked the same until two days ago and I have no idea what changed but all of the sudden 1/5 has dark photos.

@ebiggs1 wrote:
" I have tried resetting all camera settings, ..."

You "tried" but did you actually succeed? You need to be in M mode. Did you have to reset the date/time?

Re: Please Help flash not in sync with camera

kvbarkley — Fri, 18 Oct 2019 17:27:44 GMT

If it is not in wireless master mode - and the SL2 might not even be capable of that - then it should be working. My advice still stands, call Canon, it is probably defective.

Re: Please Help flash not in sync with camera

ebiggs1 — Fri, 18 Oct 2019 20:16:51 GMT

"I went into manual and did the clear all settings and the clear all format settings. "

Well you pretty much answered your question. I think it has problems that need the service center.

Re: Please Help flash not in sync with camera

Anonymous — Fri, 18 Oct 2019 21:33:28 GMT

There are 2 possibilities that I see. As mentioned above, make sure the flash is not set to be a master for a wireless slave.

Also make sure that the flash firing is enabled instead of disabled. Disable will allow the flash to fire to act as a focus assist beam, but not during the shutter opening.

See pages 189-194 in the electronic version of the manual.