topic Re: Canon "Shoot failed" Failed to DOWNLOAD image: 193 (EOS UTILITY FREEZES) in EOS DSLR & Mirrorless Cameras

Re: Canon "Shoot failed" Failed to DOWNLOAD image: 193 (EOS UTILITY FREEZES)

Manduck2k3 — Tue, 15 Dec 2015 15:42:55 GMT

Does anyone know why EOS Utilities would have an issue pulling an image off a 5D mk 2 or 6D? I used some software that gives me an error SHOOT failed. Failed to DOWNLOAD image: 193 Reset the imager.

This appears to be a custom error messege, but when trying to use eos utilitys when I try taking a shot with the remorte shoot thing (where you hit the button on the software and the camera takes a photo) it will hang up.

I have turned off the camera unplugged it and replugged it in and sometimes it will work again sometimes it won't. I suspect there is some sort of communication error that the camera cannot talk to the computer for some reason.

Hoping someone here knows of a more perminate fix.

Thanks in advance.

Re: Canon "Shoot failed" Failed to DOWNLOAD image: 193

Waddizzle — Tue, 15 Dec 2015 20:22:10 GMT

Help someone to help you. Please describe the exact conditions and steps that it take to reproduce the problem. In this way, someone with similar equipment can try to reproduce your issue. Otherwise, people will be forced to speculate, like what I'm about to do.

It almost sounds like you are shooting while your camera is tethered ot a computer. You could have a physical conneciton issue. Try a different cable. Also, if any devices are plugged into AC adaptors, unplug them and try it without them.

[EDIT] In other words, leave it unplugged and use it that way for a while to see if issue goes away.

Re: Canon "Shoot failed" Failed to DOWNLOAD image: 193

Manduck2k3 — Tue, 15 Dec 2015 18:46:00 GMT

Yes all the photos are taken while the camera is directly plugged into the compute running the remote shoot type connection.

It is also plugged into the wall with a battery adaptor but I am able to unplug and replug the power. Doing so actually seems to get it working again for a while.. My concern is that I will need to do this as often as I have been. I take about 5 images each camera use but every 10 uses or so I find myself needing to restart the camera...

I think it might have something to do with the computer downloading the image to the computer.. Possible a stack overflow?

The custom software I uses gives me this:

Which means nothing to me... The Canon EOS Utilities software (when I try opening it without resetting it) just freezes.

Re: Canon "Shoot failed" Failed to DOWNLOAD image: 193

Waddizzle — Mon, 14 Dec 2015 23:32:48 GMT

Your error message is meaningless to me, too. I'm going to ignore it. In fact, if you're having issues with a "custom software" package, I am going to be of no help to you, at all. Sorry, but "custom software" is off-topic, especially when you don't name it.

As far as your AC adapter goes, you've begun to confirm my original suspicions about a phyisical problem with the electrical connection in your communication cable. The mere fact that it seems to work better without the adaptors plugged is highly suggestive of an issue with the physcial connection. It's called a ground loop, or a bad cable, or both.

In fact, I now suspect that you might have a piece of custom hardware in the loop, something which I cannot and will not assist you with. Sorry, but what else do you expect me to do. I think you need to consult with wherever you purchased your custom software and hardware. Good luck.

BTW, I wouldn't operate all of that equipment with all of the AC adaptors pluggen in, either. There is obviously a power related issue associated with it, which always means there is a danger of FIRE.

Re: Canon "Shoot failed" Failed to DOWNLOAD image: 193 (EOS UTILITY FREEZES)

Manduck2k3 — Tue, 15 Dec 2015 15:42:38 GMT

"The mere fact that it seems to work better without the adaptors plugged" I am not sure where you are pulling that from. The camera only shoots remotely while connected to the computer using a usb cable. (Like using remote shoot with eos utilities) it is designed to do this. Also the power adapter is also designed to go to the battery area to the wall with a converter in between. All the parts are by Canon.

Only 3 things are powered, the power cord for the compute monitor, the power cord for the pc, and the imager. They are not all in the same plug. The camera is plugged into a surge protector on a seperate outlet than the computer and monitor.

The only thing I do to fix it is turn off the camera then turn it back on. There is no "custom hardware" at all. Also I get the same issue regardless of if I use the custom software OR the CANON EOS UTILITY 2.13.30.. I could take 60 or so shots with the EOS and then it freezes.

I don't expect any assistance with the issue of the other software.. I would like to know why EOS freezes... if EOS has a crash log, or something. Something more informitive than just freezing.

Also changing the USB doesn't fix the issue, only turning off the camera (either unplugging the power supply or switching the camera off) seems temporally resolve the issue. There is no danger of FIRE as you put it.

On a personal note, it seems you have an attitude in your post, which frankly I find offencive. It is unnecessary when based off assumptions that, in this case, are completely erroneous.

Re: Canon "Shoot failed" Failed to DOWNLOAD image: 193 (EOS UTILITY FREEZES)

Waddizzle — Tue, 15 Dec 2015 18:10:23 GMT

"It is also plugged into the wall with a battery adaptor but I am able to unplug and replug the power. Doing so actually seems to get it working again for a while."

That behavior is consistent with the prescence of a ground loop, most likely caused by different grounding techniques of the interface ports on the equipment that you're using. For example, laptops are notorious for causing gournd loops when connected to an AC adapter.

You can belileve whatever you want. Those are the facts. Ground loops are a fire hazard.. I'm not sorry for being blunt about it.

Re: Canon "Shoot failed" Failed to DOWNLOAD image: 193 (EOS UTILITY FREEZES)

Manduck2k3 — Tue, 15 Dec 2015 18:15:55 GMT

If you actually read the original post

"but when trying to use eos utilitys when I try taking a shot with the remorte shoot thing (where you hit the button on the software and the camera takes a photo) it will hang up."

When I solely use the eos utility software It freezes. I could tell you all you want about the software after you sign a NDA. Until then I'm not allowed to, leagly.

If there is no way of knowing why the EOS freezes that's fine say so. I am suspecting some sort of stack overflow or similar.

Again I don't know how the canon camera being plugged into the wall with a canon battery adapter ( http://www.bhphotovideo.com/c/product/590445-REG/Canon_3351B002_ACK_E6_AC_Adapter_Kit.html ) could be an issue I've replaced it with a brand new one and still had the same issue. I don't use the battery mainly because I don't need to. The camera is designed to use these adapters.

I posted the error in case the error was somehow related to the canon sdk that the software is based on. Just on the off chance. Also I'm sure that it is possible someone else's used this other software, in fact I know other people use it.

If you have specific questions not about the other software ask them. I've explained how the issue comes up in the eos utility.. I'm not sure what else you want to know.

There is no risk of fire unless you think the usb cable can magically burn with the very very low amount of power that goes threw that cable?

Re: Canon "Shoot failed" Failed to DOWNLOAD image: 193 (EOS UTILITY FREEZES)

Manduck2k3 — Tue, 15 Dec 2015 18:20:16 GMT

Where would this ground loop be??

Re: Canon "Shoot failed" Failed to DOWNLOAD image: 193

Waddizzle — Tue, 15 Dec 2015 18:21:36 GMT

@Waddizzle wrote:
Help someone to help you. Please describe the exact conditions and steps that it take to reproduce the problem. In this way, someone with similar equipment can try to reproduce your issue. Otherwise, people will be forced to speculate, like what I'm about to do.

It almost sounds like you are shooting while your camera is tethered ot a computer. You could have a physical conneciton issue. Try a different cable. Also, if any devices are plugged into AC adaptors, unplug them and try it without them.

LIke I said, help someone to help you. Obviously, I'm not that person. Good luck.

Re: Canon "Shoot failed" Failed to DOWNLOAD image: 193 (EOS UTILITY FREEZES)

Waddizzle — Tue, 15 Dec 2015 18:24:43 GMT

@Manduck2k3 wrote:
Where would this ground loop be??

I've already told you.

Re: Canon "Shoot failed" Failed to DOWNLOAD image: 193 (EOS UTILITY FREEZES)

Manduck2k3 — Tue, 15 Dec 2015 18:29:11 GMT

"different grounding techniques of the interface ports on the equipment"

That doesn't explain anything, the usb grounds into the computer the power into the wall socket.. There is no other connections to the camera at all. I reiderate my question about if eos utility has any error logging other than Windows event viewer.

Re: Canon "Shoot failed" Failed to DOWNLOAD image: 193 (EOS UTILITY FREEZES)

Manduck2k3 — Tue, 15 Dec 2015 18:37:50 GMT

Also the 193 number seems to be an error code thrown buy the Canon SDK... I will look at the event viewer in windows and see if that tells me any errors about the EOS UTILITY software FREEZING!

Re: Canon "Shoot failed" Failed to DOWNLOAD image: 193 (EOS UTILITY FREEZES)

robertkjr3d — Tue, 15 Dec 2015 20:30:14 GMT

Error 193 I believe is registered as a 'disconnect'.

A ground-loop does sound really far-fetched. This problem wasn't occurring prior to newer versions, that started using newer versions of the SDK. So I'm starting to be inclined to blame that.

I believe this could be connected to the EDS-SDK 2.14

This one is 2.14.0.3

Re: Canon "Shoot failed" Failed to DOWNLOAD image: 193 (EOS UTILITY FREEZES)

TCampbell — Tue, 15 Dec 2015 20:39:22 GMT

This looks like an error from your custom software (are you the developer or is there some other party writing this?)

If there's another party writing the software, my suggestion is that you contact that person for help.

Canon makes the EOS Digital SDK available (there's a request/approval process) assuming someone wants to develop their own software. There are lots of different API calls involved and they do document the API calls and possible error codes. However, I'm not familiar with any "Error 193".

There is a shooting event capture failure documented as a possible result from an API command, but the documentation describes possible causes such as focus failure, etc. In other words the same sorts of causes that would cause a camera to refuse to take a shot even if you were shooting normally (rather than software-controlled shooting.)

We will not be able to help you with your custom software (especially since it's not software that any other user here would be likely to have.) That's why I suggest you contact the developer for help with that.

Re: Canon "Shoot failed" Failed to DOWNLOAD image: 193 (EOS UTILITY FREEZES)

Waddizzle — Tue, 15 Dec 2015 20:55:31 GMT

@robertkjr3d wrote:
Error 193 I believe is registered as a 'disconnect'.
A ground-loop does sound really far-fetched. This problem wasn't occurring prior to newer versions, that started using newer versions of the SDK. So I'm starting to be inclined to blame that.

I believe this could be connected to the EDS-SDK 2.14
This one is 2.14.0.3

It is not as far-fetched as you might think. Simply running the camera on battery power would prove it.

I have been programming digital PLCs ever since they were invented. I have been plugging computers, portable computers, and more recently laptops into communication ports literally for decades. The problem of a ground fault being created by plugging in a communication cable is extremely common.

One way to correct this type of ground fault problem when you cannot use battery power is to use ground fault isolated, power distribution strips. Of course, it helps to make sure everything is running on the same phase of power. That goes without saying.

Re: Canon "Shoot failed" Failed to DOWNLOAD image: 193 (EOS UTILITY FREEZES)

Manduck2k3 — Tue, 15 Dec 2015 21:03:24 GMT

The developer of the other software is certinally looking into the issue.. The secondary part of my question about the EOS utility crashing and seeing if there was any diagnostic infromation about this. I was hoping perhaps the EOS Utility would have some sort of internal diagnostic thing that may have a error code that canon spits that I could look into as I think they are caused both by the similar if not same issue.

I think I can check the camera settings on the cr2 files to see if perhaps there is any common thing that is different on those than the others that work fine. I appreciate that info, it certinally gives me something else to look into.

Re: Canon "Shoot failed" Failed to DOWNLOAD image: 193 (EOS UTILITY FREEZES)

Manduck2k3 — Tue, 15 Dec 2015 21:45:36 GMT

@Waddizzle wrote:
@robertkjr3d wrote:
Error 193 I believe is registered as a 'disconnect'.
A ground-loop does sound really far-fetched. This problem wasn't occurring prior to newer versions, that started using newer versions of the SDK. So I'm starting to be inclined to blame that.

I believe this could be connected to the EDS-SDK 2.14
This one is 2.14.0.3

It is not as far-fetched as you might think. Simply running the camera on battery power would prove it.

I have been programming digital PLCs ever since they were invented. I have been plugging computers, portable computers, and more recently laptops into communication ports literally for decades. The problem of a ground fault being created by plugging in a communication cable is extremely common.

One way to correct this type of ground fault problem when you cannot use battery power is to use ground fault isolated, power distribution strips. Of course, it helps to make sure everything is running on the same phase of power. That goes without saying.

If it were a "ground fault problem" why would it happen with different power adapters (for the camera) different usb ports on the computer and different computers? Seems odd that ALL of that would be able to change while the problem remains.. and it's happened on different cameras as well, which all points me towards.. NOT a hardware error.. thanks for trying though I appreciate your attempted help.

Re: Canon "Shoot failed" Failed to DOWNLOAD image: 193 (EOS UTILITY FREEZES)

robertkjr3d — Tue, 15 Dec 2015 21:24:45 GMT

>>Canon makes the EOS Digital SDK

I am the developer...

The EOS Digital SDK is at SDK 2.14... Am I wrong?
However documentation seems schechy on error codes:

193 is what I get back from the SDK when calling (very periodically, just once in a while... just enough to annoy us to death) More importanly to make customers very mad:

error_4 = myImagerControl.Shoot(getAcquiredImageTargetName(), new StatusBarDownloadProgress(toolStripProgressBar1)); // shoot and download to the specified directory

(in imager interface)

uint Shoot(string targetfilename, DownloadProgressListener prog);

(in imager class)

uint IImagerController.Shoot(string targetfilename, DownloadProgressListener prog)
{
return SendImagingCommand(ImagerMessages.WM_SHOOT_REQ, targetfilename, prog);
}

Re: Canon "Shoot failed" Failed to DOWNLOAD image: 193 (EOS UTILITY FREEZES)

robertkjr3d — Tue, 15 Dec 2015 21:21:25 GMT

Error 193:
I can't find documentation anywhere on this 193, But I did find this:

https://www.omniref.com/ruby/gems/canonball/1.2.0/symbols/Canonball::EDS_ERR_DEVICE_CF_GATE_CHANGED

This is where I got 193 = disconnect.

When googling, it is not the only place I saw that.

Re: Canon "Shoot failed" Failed to DOWNLOAD image: 193 (EOS UTILITY FREEZES)

Manduck2k3 — Tue, 15 Dec 2015 21:31:21 GMT

@robertkjr3d wrote:
Error 193:
I can't find documentation anywhere on this 193, But I did find this:
https://www.omniref.com/ruby/gems/canonball/1.2.0/symbols/Canonball::EDS_ERR_DEVICE_CF_GATE_CHANGED
This is where I got 193 = disconnect.

When googling, it is not the only place I saw that.

I'm not sure if this is still true (or really if it was but it's what I've heard) that the cannon codes are hex? Is it possible the cannon sdk is spitting out a hex code that then gets translated into the 193 thing? Like I said just something I've heard not sure how true it is.. 🙂