topic Re: EOS Utility question - checked preference won't 'stick'! in EOS DSLR & Mirrorless Cameras

EOS Utility question - checked preference won't 'stick'!

StevenLyall — Fri, 22 Mar 2013 10:52:08 GMT

When I had Windows XP, I checked the 'Start EOS Utility when teh camera is connected' box in Preferences, and that's exactly what happened. It worked every time.

Now that I have Windows 7, I find that when I check this box in Preferences, it's not checked the next time I look, and I always have to start the utility manually.

Any advice would be appreciated.

Re: EOS Utility question - checked preference won't 'stick'!

ebiggs1 — Sat, 23 Mar 2013 18:38:17 GMT

Do you have the camera connected when you make your preferences? If not do so.

Re: EOS Utility question - checked preference won't 'stick'!

StevenLyall — Sun, 24 Mar 2013 10:02:54 GMT

Many thanks - I tried this, but unfortunately, no joy!

Re: EOS Utility question - checked preference won't 'stick'!

ebiggs1 — Sun, 24 Mar 2013 13:42:22 GMT

Sorry, that was my only suggestion.

Re: EOS Utility question - checked preference won't 'stick'!

Mykolas — Mon, 25 Mar 2013 11:15:15 GMT

Hi StevenLyall,

Please ensure that the camera is connected to the computer and powered on before making any changes to the preferences in EOS Utility. If it is not, some of the changes will not be saved.

If this is a time sensitive-matter, additional support options are available at Contact Us.

Re: EOS Utility question - checked preference won't 'stick'!

Blumenfeld5 — Thu, 02 May 2013 14:34:47 GMT

Same problem- EOS Utility will not automatically launch nor save preferences for my two different cameras, regardless of whether the cameras are appropriately connected and powered on. Everything is currently appropriately updated according to Canon site (downloads, drivers, etc). Worked seamlessly with old Digital Rebel XT. I *can* manually launch EOS Utility and download my photos for both units. This is simply a difficulty with establishing automatica launch and download function. AutoPlay settings for Windows doesn't list EOS Utility as an AutoPlay program option for the Rebel T2i. The EOS M doesn't show up at all as a device in the AutoPlay/Device menu. Windows 7 - 64 bit Canon EOS M Canon EOS Rebel T2i Anyone found a way to get these two bits of technology to recognize and communicate with each other better?

Re: EOS Utility question - checked preference won't 'stick'!

hcbph — Sat, 11 May 2013 12:03:30 GMT

Just for grins, start the program with a 'runas admin' and then set your preferences and see if they stick. If those changes are being saved to a protected part of the registry or a file in a an area where ACL's have to be dealt with, this could be a possible solution for you. Good luck

Re: EOS Utility question - checked preference won't 'stick'!

Blumenfeld5 — Sat, 11 May 2013 12:24:25 GMT

I run my laptop as admin at all times. This was a factor I verified before posting to the forum, just to be SURE I hadn't missed an appropriate setting or permission.