topic Re: OS 10.10.5 and dppm4.3.1 compatible? in EOS DSLR & Mirrorless Cameras

OS 10.10.5 and dppm4.3.1 compatible?

crowleyvt — Sat, 22 Aug 2015 04:32:25 GMT

MacBook Pro Yosemite 10.10.5

Digital Photo Professional 4.3.1

EOS Utility 3.2.21

EOS 7D Mark II

Trying to install the lastest Canon Utilities for my EOS 7D Mark II but not having any luck with the installer. It extracts the file but nothing after that . . . Any idea if the OS and latest DPP are compatible?

Re: OS 10.10.5 and dppm4.3.1 compatible?

jrhoffman75 — Sat, 22 Aug 2015 13:15:49 GMT

They are compatible; I have both running on my MacBook Air.

Re: OS 10.10.5 and dppm4.3.1 compatible?

TCampbell — Sat, 22 Aug 2015 13:55:18 GMT

After you extract the .zip file, double-click the .dmg file to open the disk image. You'll see an installer icon in the disk image. Double click that to launch it.

I have this software running on my iMac and MacBook Pro (both running 10.10.5) with no issues.

Re: OS 10.10.5 and dppm4.3.1 compatible?

crowleyvt — Tue, 25 Aug 2015 13:32:12 GMT

Mac OS 10.10.5

The installer extracts the files and stops. I get nothing after that.

I bought into the EOS 7D Mark II early and RAW and other updates weren't available at the time. The CD's that came with the camera had the same problem. I could launch the installer and it would extract the files but nothing after that.

I'm in need of tethering my camera to my laptop and understand EOS Utility will do that. Maybe there's an alternative piece of software for that.

Thanks for the info. I'm guessing there's something going with the Canon downloads as other party downloads install software just fine.

Re: OS 10.10.5 and dppm4.3.1 compatible?

crowleyvt — Tue, 25 Aug 2015 13:32:44 GMT

Thanks John!

Re: OS 10.10.5 and dppm4.3.1 compatible?

gg2265 — Wed, 19 Oct 2016 04:30:26 GMT

Hi Crowlyvt,

Did you find a fix for this problem ?

I am having same problem, I run dppm-4.5.0-installer, it extracts files and stops. No clue where extracted files are.

Re: OS 10.10.5 and dppm4.3.1 compatible?

Danny — Wed, 19 Oct 2016 12:23:38 GMT

Hi, gg2265!

So that the Community can help you better, we will need to know exactly which version of Mac OS is running on your computer. Some time has passed since this thread started and we're sure the Community will want to know what you're working with. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by ready to help 24/7 via email at http://Canon.us/SupportCF or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 8 AM and midnight ET (5 AM to 9 PM PT), and Saturdays from 10 AM to 8 PM ET (7 AM to 5 PM PT). We also encourage you to check out our Knowledge Base at that same link for answers to common questions.

Thanks and have a great day!