topic Re: Rebel T7 shuts off when flash pops up in EOS DSLR & Mirrorless Cameras

Rebel T7 shuts off when flash pops up

shorton724 — Thu, 12 Nov 2020 03:23:27 GMT

I just bought a Rebel T7 so i am pretty new with it. Everytime i have it on a setting that uses flash the flash pops up and then the camera shut downs. Turning it off/on does nothing, I have to take the battery out and put it back in. When i turn it back on it works fine as long as I do not use the flash. The battery is fully charged and tried a different fully charged battery with the same problem, so its not a batter issue.

Re: Rebel T7 shuts off when flash pops up

kvbarkley — Thu, 12 Nov 2020 03:54:04 GMT

Call Canon, you have an issue with the camera.

Re: Rebel T7 shuts off when flash pops up

ebiggs1 — Thu, 12 Nov 2020 15:12:42 GMT

No it is not a battery issue. I second to call Canon. 1 (800) 652-2666

Re: Rebel T7 shuts off when flash pops up

shorton724 — Thu, 12 Nov 2020 17:07:33 GMT

I called Canon they said to either ship it to them and I will get it back in about a week or to return it. Looks like i am returning it as I would rather have a new one that works than one that has already been repaired before even being used

Re: Rebel T7 shuts off when flash pops up

ebiggs1 — Thu, 12 Nov 2020 18:25:51 GMT

"...one that has already been repaired before even being used "

Certainly your choice and no fault with it. But the Canon repair guys are usually top notch and your "repair will get special hands on service and going through that the run of the line mass production cameras don't get. Remember that's where the one you have came from! Another replacement will come off that same line.