topic Re: Canon 750D gets stuck and won't save image in EOS DSLR & Mirrorless Cameras

Canon 750D gets stuck and won't save image

Brendahian — Sun, 05 Jul 2020 13:01:18 GMT

I have been having the same issue. It started around a year and a half ago and it's gotten worse, now i can't even shoot a few shots without it getting stuck and sometimes from the first shot it just stops working and the photo number starts blinking. First time i reset the camera to factory settings it worked fine for a while but then the whole thing started again. I've used different SD cards it's still the same. My camera is fairly new and i had a friend take it apart to check the camera mirror box and what not and he even was surprised to see how new the camera was. Called canon support and even they didn't know what was wrong with the camera and it can't be from the SD cards. Told me to bring it in for a check up, haven't gotten around to do it yet.
Any update from anyone here? Have you found a fix?
I'e restored camera settings and formatted the SD cards multiple times, didn't work.

Re: Canon 750D gets stuck and won't save image

Waddizzle — Sun, 05 Jul 2020 17:11:32 GMT

What makes you so certain that it is not being caused by your memory cards? Do you format cards in the camera?

What brand of cards are you using? Stick to major name brands, 32 GB or smaller. Do not use micro-SD cards with the adapters because they will always eventually fail.

Re: Canon 750D gets stuck and won't save image

Brendahian — Sun, 05 Jul 2020 18:23:00 GMT

I have formatted the cards numerous times and i only format in the camera. And no i am not using anything other than SD cards one is 16GB and the other is 32GB and they're both major name brands and i haven't used any other type of card. So yes i'm sure the problem isn't from the SD cards.

Re: Canon 750D gets stuck and won't save image

Waddizzle — Sun, 05 Jul 2020 19:12:54 GMT

@Brendahian wrote:
I have formatted the cards numerous times and i only format in the camera. And no i am not using anything other than SD cards one is 16GB and the other is 32GB and they're both major name brands and i haven't used any other type of card. So yes i'm sure the problem isn't from the SD cards.

Okay. You use "major brand names." Some models are not suitable. For example, the U1 or UHS-II cards are not suitable.

" ... ... it just stops working and the photo number starts blinking.?

What is the value of the number that is blinking? The type of behavior is not described in the User Manuals. Where do you see this? Rear LCD during image preview?

Re: Canon 750D gets stuck and won't save image

Brendahian — Sun, 05 Jul 2020 19:51:27 GMT

But i used those same SD cards for 2 and a half years before it started acting this way if it weren't suitable for the camera i think i would've faced this problem right from the beginning. The blinking number is the one that is shown on the lcd monitor on the top left corner in brackets '[#]' and the value of the number is not specific its just the number of the photo that is being shown, and once that happens i can no longer take pictures and the camera is stuck that way even if i turn it off it reads 'recording... Remaining images:1' and after that i either have to take out the sd card or take the battery out and put it back on to restart it otherwise it will get stuck like that for hours ( have left it to record the image a few times when it happened figured it needed time to save the image but it stayed that way till the battery drained) it never ends up recording the image and i end up taking the battery out.
And once this starts happening everytime i take the battery out and put it back in it just does the same thing over again.
Side note: it's completely fine while recording video. I have recorded hours worth of video footage in one go on FHD mode and it seems to be working just fine.

Re: Canon 750D gets stuck and won't save image

Waddizzle — Sun, 05 Jul 2020 22:16:25 GMT

"But i used those same SD cards for 2 and a half years before it started acting this way if it weren't suitable for the camera i think i would've faced this problem right from the beginning."

There are two ways to look at it. Your experience is either very good luck, or very bad luck. Pessimists and optimists disagree.

You really have not answered my most important questions. If you cannot provide clear answers to my questions, then I will not be able to help you. For example, you have yet to state what make and model memory card yo hare using. Good Luck.

Re: Canon 750D gets stuck and won't save image

Brendahian — Mon, 06 Jul 2020 05:23:40 GMT

One is a SanDisk Ultra 16GB class 10 SDHC UHS-1 80MB/s memory card and the second one is a Lexar 32GB Professional 633x class 10 UHS-1 U3 SDHC 95MB/s memory card.

Re: Canon 750D gets stuck and won't save image

ebiggs1 — Mon, 06 Jul 2020 15:40:56 GMT

It is possible that the card just packed it in, as storage devices will inevitably do.

The very simple solution is to buy a new SD card. SD cards can develop bad sectors. A change in file format during data transfer can corrupt it. You can try formatting your SD cards on a Windows machine, not a Mac, and see if it corrects it. But I would toss these and buy brand new high quality SD cards that are recommended in your cameras manual.

BTW, many cheap memory cards on eBay tend to be fake. They look fine but cause all kinds of read/write errors when you try to use them. Be careful buying from Amazon, too.

Re: Canon 750D gets stuck and won't save image

Brendahian — Tue, 07 Jul 2020 06:24:34 GMT

I will try to do that. What do you recommend i use for the SD card?

Re: Canon 750D gets stuck and won't save image

ebiggs1 — Tue, 07 Jul 2020 13:59:34 GMT

Any, "high quality SD cards that are recommended in your cameras manual."

Re: Canon 750D gets stuck and won't save image

Waddizzle — Tue, 07 Jul 2020 15:57:28 GMT

@Brendahian wrote:
I will try to do that. What do you recommend i use for the SD card?

Where you purchase memory cards is just as important as what brand and type of card.

I recommend either of the two cards seen on the right, [except you want the 32GB version]. The one on the far left is low quality, which I would not recommend.

You stated above that the camera displays a message that suggested that it is recording multiple images to the card. What sort of shooting are you doing that would cause that too happen. Are you continuously shooting until the buffer is full?

Are you shooting in low light conditions? Have you tried resetting the camera back to factory defaults? You must be in P, Av, Tv, or M mode to reset the camera.

Re: Canon 750D gets stuck and won't save image

ebiggs1 — Tue, 07 Jul 2020 14:25:09 GMT

IMHO, 128GB SD cards are too big. It tends to make a person use their camera as a storage device which it is not. A better best practice is 32 GB SD cards. Hopefully that will cause you to change them so all your photos do not reside on a single SD cards. So, if there is a problem all is not lost. If you do buy 128GB SD card, buy several and change them so the risk of lose is reduced.

Re: Canon 750D gets stuck and won't save image

Waddizzle — Tue, 07 Jul 2020 14:30:40 GMT

@ebiggs1 wrote:
IMHO, 128GB SD cards are too big. It tends to make a person use their camera as a storage device which it is not. A better best practice is 32 GB SD cards. Hopefully that will cause you to change them so all your photos do not reside on a single SD cards. So, if there is a problem all is not lost. If you do buy 128GB SD card, buy several and change them so the risk of lose is reduced.

Yes, you are correct. I had forgotten that image showed 128 GB cards.

I made the same recommendation to use 32 GB, or smaller cards on an earlier reply. I wanted to show the difference between cards. Some cards form major manufacturers are not suitable, like UHS-II cards, for example.

Re: Canon 750D gets stuck and won't save image

ebiggs1 — Tue, 07 Jul 2020 15:32:55 GMT

Great

Re: Canon 750D gets stuck and won't save image

Brendahian — Tue, 07 Jul 2020 17:01:47 GMT

No i am only shooting in single shot mode and not continuous and sometimes i use it in remote mode to shoot when im shooting myself. And i only shoot in Manual mode. I tried formatting the card on windows like you suggested and tried to shoot again and it did the same thing. I will try to use a new SD card with your recommendation and see what happens. Is there any possible reason as to why is this happening?

Re: Canon 750D gets stuck and won't save image

ebiggs1 — Tue, 07 Jul 2020 17:10:40 GMT

"Is there any possible reason as to why is this happening?"

Yes, it is broken. If the new SD card does not fix it call Canon 1 (800) 652-2666

BTW, you did do a full reset of the camera? Yes, no?

Re: Canon 750D gets stuck and won't save image

Brendahian — Tue, 07 Jul 2020 17:18:19 GMT

Yes i reset the camera to factory settings multiple times it worked the first time but after that it didn't help.

Re: Canon 750D gets stuck and won't save image

ebiggs1 — Wed, 08 Jul 2020 14:15:33 GMT

Canon 1 (800) 652-2666

Re: Canon 750D gets stuck and won't save image

wchettel — Thu, 09 Jul 2020 09:17:36 GMT

@Waddizzle wrote:
@Brendahian wrote:
I will try to do that. What do you recommend i use for the SD card?
Where you purchase memory cards is just as important as what brand and type of card.

I recommend either of the two cards seen on the right, [except you want the 32GB version]. The one on the far left is low quality, which I would not recommend.
...

Are Lexar Professional 1000x 64GB SDXC UHS-II Cards OK to use?

Re: Canon 750D gets stuck and won't save image

Waddizzle — Thu, 09 Jul 2020 09:55:31 GMT

"Are Lexar Professional 1000x 64GB SDXC UHS-II Cards OK to use?"

The UHS-II cards are not suitable for most Canon cameras. They are definitely not suitable for use in an older camera like the 750D. Refer to your User Manual for the best cards to use in your camera.