topic Re: lost connection during import in EOS DSLR & Mirrorless Cameras

lost connection during import

WVgirl — Sun, 13 Sep 2015 02:40:23 GMT

I get the error message "lost connection during import" when I try to import using EOS Utility and Image Capture. Is this a camera problem or could my usb cord be bad?

Re: lost connection during import

Jenine — Sun, 13 Sep 2015 02:51:59 GMT

Hello WVgirl!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know which camera you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

Thanks!

Re: lost connection during import

WVgirl — Sun, 13 Sep 2015 03:11:38 GMT

I'm using the 60D.

Re: lost connection during import

TCampbell — Sun, 13 Sep 2015 19:28:35 GMT

Make sure your battery has an adequate charge (the USB cable does not provide power to the camera). If the cable is damaged then you could have a poor connection. But that could also be a damaged port on either the camera side or the computer side (but the cable is the more likely thing to wear out.)