topic Re: Canon EOS 4000D not able to connect to laptop in EOS DSLR & Mirrorless Cameras

Canon EOS 4000D not able to connect to laptop

Shanawaz — Sun, 12 Apr 2020 07:52:48 GMT

I am unable to connect my newly bought Cannon EOS 4000D to my laptop even after I tried with wifi disabled
Can any body tell me what is the proble or if it's not compatible with laptop.

Re: Canon EOS 4000D not able to connect to laptop

jrhoffman75 — Sun, 12 Apr 2020 12:07:47 GMT

What computer operating system?

Have you downloaded the latest version of Canon EOS Utility?

Re: Canon EOS 4000D not able to connect to laptop

Shanawaz — Mon, 13 Apr 2020 13:36:52 GMT

Windows 8.1
And I have downloaded eos utility software 3.1 version

Re: Canon EOS 4000D not able to connect to laptop

jrhoffman75 — Mon, 13 Apr 2020 14:11:18 GMT

If you uninstall EOS Utility and connect the camera does Windows recognize the camera? It should show up as a device.

Are you using the cable that came with the camera?

Re: Canon EOS 4000D not able to connect to laptop

Shanawaz — Mon, 13 Apr 2020 15:49:07 GMT

I uninstalled the eos utility and connected the camera with the cable came with it but it is not recognising the device and not popping up any dialog box

Re: Canon EOS 4000D not able to connect to laptop

jrhoffman75 — Mon, 13 Apr 2020 16:29:01 GMT

This might help

https://canoncanada.custhelp.com/app/answers/answer_view/a_id/1030454/~/the-camera-is-not-recognized-by-the-computer-%28windows-8.1%29-%28eos-utility-ver.3.x%29

Re: Canon EOS 4000D not able to connect to laptop

ebiggs1 — Tue, 14 Apr 2020 14:59:17 GMT

"...it is not recognising the device and not popping up any dialog box"

Then it is likely a computer problem and not a Canon or EOSU issue. Do the troubleshooting steps to fix it.