topic EOS 1D-X MOTHERBOARD ISSUE in EOS DSLR & Mirrorless Cameras

EOS 1D-X MOTHERBOARD ISSUE

snsyd200 — Mon, 02 Feb 2015 18:08:14 GMT

I have purchased a Canon 1D-X body in Tokyo in 2013. In about a year I noticed intermittent hang of the camera which I didn't think much about it.

I brought it to Canon Singapore for servicing and I was told the motherboard is faulty and need replacement.

I am shocked that a high end camera from Canon in a year of light usage is fauty.

Has anyone read about the motherboard issue? Is the motherboard defective. Is this a known issue from Canon?

Stanley

Re: EOS 1D-X MOTHERBOARD ISSUE

Skirball — Mon, 02 Feb 2015 18:48:34 GMT

I haven't read about it, and I'd guess it's fairly rare given that 'robustness' is one of the selling points of the 1Dx. Unfortunately, any electronic can be a lemon, no matter how well engineered. More importantly, if it was a motherboard issues, did Canon cover it?

Re: EOS 1D-X MOTHERBOARD ISSUE

snsyd200 — Mon, 02 Feb 2015 18:59:53 GMT

It's unfortunate that I brought the camera to the service centre after the 1 year warranty is over. I have written to Canon Japan a few times and so far they have refused to help. My camera is now sitting in Canon Singapore since November 2014 (where I reside) and they will only replace the motherboard for a fee of about USD600. I do not believe I should pay for the fee and hence I am trying to keep pressuring Canon. Any suggestion of the course of action?

Re: EOS 1D-X MOTHERBOARD ISSUE

Skirball — Mon, 02 Feb 2015 20:54:10 GMT

That is unfortunate, and surprising. I would have thought that there would be more support for a camera like the 1dX, especially if it was a design/manufacturing issue.

Re: EOS 1D-X MOTHERBOARD ISSUE

cicopo — Tue, 03 Feb 2015 02:53:08 GMT

I'm pretty sure I read something like that at this forum. I recomend that you either use the search function or join & ask your question there.

http://www.fredmiranda.com/forum/board/2

Re: EOS 1D-X MOTHERBOARD ISSUE

RobertTheFat — Tue, 03 Feb 2015 16:28:08 GMT

If I owned a 1D-X, I would most certainly join Canon Professional Services. (I don't, but I did anyway.) Its membership consists of photographers who own enough Canon equipment that Canon would hate to see them switch to another manufacturer. I can tell you from my own experience that when a CPS member walks into a Canon shop, he is treated well. If I had to gripe about the cost of replacing an out-of-warranty motherboard, I think I'd prefer to be a CPS member.