topic Re: 7D mk II connect issue in EOS DSLR & Mirrorless Cameras

7D mk II connect issue

FredJ — Mon, 01 Dec 2014 02:12:48 GMT

Hi,

I've tried to connect via the supplied cable my 7D2 to my MacBookPro. I have a 2009 13' MBP with USB2 ports. My softwares for use with the 7D2 are up to date (EOS utility, Lightroom).

I shoot tethered all the time with my 5D3 on that computer using those software without issues.

When I connect the 7D2, EOS Utility simply doesn't see it. When attempting to tether shoot with Lr, the camera attempts to connect but fails, the connection is just blinking between connected / not connected... and doesn't settle.

I've tested the camera and cable on an other computer (PC), no issues.

Anyone else having trouble like this?

Re: 7D mk II connect issue

Fay — Tue, 02 Dec 2014 02:18:41 GMT

Is your software up to date on that computer? Fay

Re: 7D mk II connect issue

FredJ — Tue, 02 Dec 2014 02:24:33 GMT

Yes Fay, as stated in my original post the software used to test the camera is up to date.

Re: 7D mk II connect issue

Fay — Tue, 02 Dec 2014 02:53:15 GMT

Oops. Sorry.

Re: 7D mk II connect issue

Mykolas — Wed, 03 Dec 2014 11:35:31 GMT

FredJ,

Are there any devices connected to your MacBook other than the camera, like a printer or an external drive? Is the MacBook connected to AC power?

If this is a time sensitive-matter, additional support options are available at Contact Us.

Re: 7D mk II connect issue

FredJ — Wed, 03 Dec 2014 14:55:36 GMT

Hello Mike,

I've tested again this morning with Lightroom, here's what I did:

1. No other devices connected, 7D2 using battery

2. USB drive connected, 7D2 using battery

3. No other devices connected, 7D2 using Canon ACK-E6

4. USB drive connected, 7D2 using Canon ACK-E6

The connection doesn't settle in any case. See below a small unedited clip showing the behaviour of the camera and Lr.

https://dl.dropboxusercontent.com/u/28457054/7D2%20tethered%20test.m4v

For EOS Utility, when opened and waiting for a camera to connect, it simply does not react to the camera when I turn it on.

Re: 7D mk II connect issue

FredJ — Wed, 03 Dec 2014 15:13:36 GMT

I forgot, yes, the MacBookPro was on AC power. 😉

Re: 7D mk II connect issue

FredJ — Mon, 08 Dec 2014 09:02:27 GMT

Problem solved with EOS Utilities. The issue with Lightroom is that the latest version doesn't support tethered shoot with the 7D2... so will have to wait for that.