topic Re: 7D MK II picture issue in EOS DSLR & Mirrorless Cameras

7D MK II picture issue

seafans — Sat, 22 Nov 2014 17:55:19 GMT

Recently purchased a new &d MKii. (yesterday) Using a Conon 100-400 lens and taking pictures high speed and continuous with the shutter release button and then looking at the in Lightroom all the pictures "grayed out" about 30% on the right side of the photo. How can this be. This is the 8th canon camera that I have owned and used. I have never seen this before.

Steve

Re: 7D MK II picture issue

KeithR — Sun, 23 Nov 2014 10:24:15 GMT

Any chance of seeing an example with Exif. please?

Were you shooting indoors in artificial light?

Re: 7D MK II picture issue

Peter — Sun, 23 Nov 2014 10:35:08 GMT

Example pictures please.

Re: 7D MK II picture issue

seafans — Sun, 23 Nov 2014 16:33:43 GMT

Re: 7D MK II picture issue

KeithR — Sun, 23 Nov 2014 17:07:56 GMT

Well that's pretty weird...

It doesn't look like a failing shutter, and it's obviously outside, so not a flicker problem (not that the original description sounded like that anyway).

It actually looks like something physically between lens and subject, but I guess we can rule that out.

Is it happening all the time? What about other lenses?

Re: 7D MK II picture issue

Peter — Sun, 23 Nov 2014 19:00:21 GMT

7D had a sensor problem, see the picture here http://blog.planet5d.com/2009/10/confirmed-canon-eos-7d-can-produce-ghosts/

This thing looks not like that at all. Is it only burst mode?

Re: 7D MK II picture issue

seafans — Sun, 23 Nov 2014 19:06:41 GMT

The camera is a new out of box 7D MK II. (one day) This is a software issue at higher ISO 5000 and faster but not on continues mode. There are over a dozen picture's that look like this. But the gray-out fades in and out depending on continuous shutter actions.

Re: 7D MK II picture issue

Peter — Sun, 23 Nov 2014 19:21:27 GMT

Seems like something Canon has to fix.

Is it only in Lightroom? What if you look at the image on the camera screen?

Re: 7D MK II picture issue

PaulSoebekti — Sun, 23 Nov 2014 21:54:52 GMT

Seafans: were you in Auto mode?

And can you post the exif information please?

Paul

Re: 7D MK II picture issue

seafans — Sun, 23 Nov 2014 22:21:20 GMT

The pictures are the same on the camera screen.

Re: 7D MK II picture issue

seafans — Sun, 23 Nov 2014 22:22:18 GMT

Aperture priority.

Re: 7D MK II picture issue

seafans — Sun, 23 Nov 2014 22:30:27 GMT

Sorry, I only shoot RAW. The picture was a tree outside using only available light. No flash.

Re: 7D MK II picture issue

PaulSoebekti — Sun, 23 Nov 2014 22:59:15 GMT

I have to ask this question, please don't get me wrong ...

Light fall off on the right due to door or window frame? Window sheer gently flapping on the right of the viewfinder?

Do you get this effect when shooting outdoors (as opposed from inside the house)?

Re: 7D MK II picture issue

KeithR — Sun, 23 Nov 2014 23:35:44 GMT

@PaulSoebekti wrote:
And can you post the exif information please?

Exif is in the image:

Manufacturer:	Canon
Model:	Canon EOS 7D Mark II
XResolution:	72
Y Resolution:	72
Resolution Unit:	Inch
Software:	Adobe Photoshop Lightroom 5.7 (Windows)
Date Modified:	2014:11:21 18:39:36
MetaTools Info Offset:	214
Exposure Time:	1/500 s
F Number:	f/5.6
Exposure Program:	Aperture-priority AE
ISO Speed Ratings:	ISO 4000
Sensitivity Type:	2
Recommended Exposure Index:	4000
MetaTools Version:	2.30
Date Created:	2014:11:21 12:44:42
Date Digitized:	2014:11:21 12:44:42
Shutter Speed:	8.966 s
Aperture Value:	4.971
Exposure Bias:	0 EV
Max Aperture Value:	5
Metering Mode:	Spot
Flash:	Off, Did not fire
Focal Length:	400 mm
Time Created Subsec:	18
Time Digitized Subsec:	18
Color Space:	sRGB
Focal Plane X Resolution:	6086.763
Focal Plane Y Resolution:	6090.15
Focal Plane Resolution Unit:	Inch
Custom Rendered:	Normal process
Exposure Mode:	Auto exposure
White Balance:	Auto white balance
Scene Capture Type:	Standard
Body Serial Number:	032021004098
Lens Specification:	100-400mm
Lens Model:	EF100-400mm f/4.5-5.6L IS USM
Lens Serial Number:	0000000000
Compression Method:	JPEG (old-style)
JPEG Interchange Format:	874
JPEG Interchange Format Length:	12454

Re: 7D MK II picture issue

PaulSoebekti — Sun, 23 Nov 2014 23:40:52 GMT

Thanks Keith.

Paul

Re: 7D MK II picture issue

seafans — Mon, 24 Nov 2014 01:08:11 GMT

Totally outside away from anything and the first 2 or 3 and the last were OK.

Re: 7D MK II picture issue

seafans — Mon, 24 Nov 2014 01:13:53 GMT

Thanks. The original picture was RAW and converted to JPEG to email. The camera is being returned monday. I have a 5d MK III for a back up and sold my 7D on ebay-why-not a clue! Should have kept it.

Re: 7D MK II picture issue

KeithR — Mon, 24 Nov 2014 08:17:33 GMT

Any chance of making one of the offending Raw files available?

Re: 7D MK II picture issue

RobertTheFat — Mon, 24 Nov 2014 13:55:50 GMT

You guys are overthinking this. The camera apparently has a shutter problem or a light leak. Trying to figure out which is a waste of effort. If the problem is repeatable, sending the camera back for inspection and/or replacement is obviously the correct course of action.

Re: 7D MK II picture issue

KeithR — Mon, 24 Nov 2014 15:18:52 GMT

@RobertTheFat wrote:
You guys are overthinking this. The camera apparently has a shutter problem or a light leak. Trying to figure out which is a waste of effort. If the problem is repeatable, sending the camera back for inspection and/or replacement is obviously the correct course of action.

And what do people who might subsequently have an interest in this thread learn from that attitude, Robert?

Time spent trouble-shooting and trying to understand an issue is never time wasted.